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Empire Hotel

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5,334 Reviews from our TripAdvisor Community

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Showing 4,768: English reviews
Palmetto, Florida
Reviewed 8 April 2016

The location of the hotel is fantastic if you like to be on the upper west side. It's across the street from Lincoln Center. The rooms are lovely but the detail work of the housekeeping and maintenance needs improvement. The showers are set up strangely so the water gets all over the floor. A good once over is in order...

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Helpful?
Thank dawnasuzanneo
Atif Y, General Manager at Empire Hotel, responded to this review

Dear Dawnasuzanneo, Thank you very much for your recent stay with us and for the detailed feedback. I do sincerely apologies for the issues occurred during your stay. We take all feedback very seriously and discuss with the team for future improvements. We have begun renovation in our guest rooms already and anticipate to complete all guest floors before the...

South Shields, United Kingdom
Reviewed 8 April 2016

We stayed here last week and loved the place. The staff are friendly and can't do enough to help (especially the men on the door). We loved sitting in the reception and bar area.. it was so chilled out. Hopefully we will go back to NYC next year and book this hotel again.

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Helpful?
Thank Alfie1188
Atif Y, General Manager at Empire Hotel, responded to this review

Dear Alfie1188, Thank you so much for taking the time to write your feedback. I’m so happy to see that you enjoyed your stay at The Empire Hotel. Our team here is passionate about creating positive experiences and I’m glad we were able to do so for you. Please contact me directly for your next stay at the Empire and...

Rancho Mirage
Reviewed 7 April 2016

We found the staff very accommodating. The room was clean, comfortable and recently updated. We had a great nights sleep. The hotel is located in walking distance to Lincoln Center, Starbucks, great restaurants and a drugstore.

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Helpful?
Thank 884marvaw
Atif Y, General Manager at Empire Hotel, responded to this review

Dear 884marvaw, Thank you so much for taking the time to write your feedback. I’m so happy to see that you enjoyed your stay at The Empire Hotel. Our team here is passionate about creating positive experiences and I’m glad we were able to do so for you. Please contact me directly for your next stay at the Empire and...

Reviewed 6 April 2016

This was our first visit to New York and we absolutely loved the Empire hotel. We heard that NYC hotels have a tendency of having small rooms but we cannot complain at all, our room was spacious with a lovely view. We were a stones throw from Central Park and just a couple of blocks from Times Square. The staff...

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Helpful?
Thank ZHassani
Atif Y, General Manager at Empire Hotel, responded to this review

Dear ZHassani, Thank you so much for taking the time to write your feedback. I’m so happy to see that you enjoyed your stay at The Empire Hotel. Our team here is passionate about creating positive experiences and I’m glad we were able to do so for you. Please contact me directly for your next stay at the Empire and...

New Haven, Connecticut
Reviewed 6 April 2016

Great location, easy to get there, close to the park / restaurants / shopping / Midtown and Times Square. The room itself was ok. Nice decor in the lobby with very spotty wifi. Wifi in the room was very off and on, good thing I brought my own internet device. As others have said, the bathrooms have nice decor but...

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Helpful?
Thank leorl23
Atif Y, General Manager at Empire Hotel, responded to this review

Dear leorl23, Thank you very much for your recent stay with us and for the detailed feedback. I do sincerely apologies for the issues occurred during your stay. We take all feedback very seriously and discuss with the team for future improvements. We have begun renovation in our guest rooms already and anticipate to complete all guest floors before the...

London, United Kingdom
Reviewed 6 April 2016

I stayed at the Empire Hotel from 30th March to 5 April 2016. Beginning with the positive, the hotel is very nicely located near the Lincoln Centre and Columbus Circle. The staff is very pleasant and helpful; and the breakfast certainly very nice.However, there are a few flaws which, I must say, surprised me. The cupboard has a shelf running...

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Helpful?
Thank Kloram
Atif Y, General Manager at Empire Hotel, responded to this review

Dear Kloram, Thank you so much for taking the time to write your feedback. I’m so happy to see that you liked our hotel location and found our staff pleasant and helpful. Our team here is passionate about creating positive experiences and I’m glad we were able to do so for you. My apologies for the challenges took place and...

Washington DC, U.S. Virgin Islands
Reviewed 6 April 2016 via mobile

I have stayed in this hotel several times because the location is perfect for Lincoln Center. Some of the rooms are ok but there too many to count that need major renovations. The Standard Room is the size of a large closet - you can not put a suitcase on the floor and walk around the bed small. The bed...

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Helpful?
4Thank Kelly M
Atif Y, General Manager at Empire Hotel, responded to this review

Dear Kelly, Thank you for taking the time to provide us with value added feedback in regards to your recent stay at the Empire. I am very sadden we did not meet your expectation during your stay. We have begun renovation in our guest rooms already and anticipate to complete all guest floors before the end of Summer. I hope...

Chicago, Illinois
Reviewed 5 April 2016

Hotel is very conveniently located (although, if you are sensitive to noise, you may want to chose another location). My room was nice and a good size for NYC. The internet did not work well in the room but was OK in the lobby. I found the lobby was too dark for my own taste.

Review collected in partnership with this hotel
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1Thank myleca
Atif Y, General Manager at Empire Hotel, responded to this review

Dear Myleca, Thank you for your recent stay at the Empire and for taking the time to provide us with value added feedback. I’m happy you found our hotel location convenient to your needs and do sincerely apologies for the couple of challenges took place during your stay. I hope you will visit us once again so, we can turn...

New York City, New York
Reviewed 5 April 2016

I have enjoyed attending Lincoln Center across the street for many years. My routine would be having a cocktail in the lobby bar before the ballet would start. However, for some reason around 2pm on a Tuesday afternoon the bar was completely closed! I had to take myself and all of my guests elsewhere! Empire is definitely losing its charm....

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1Thank Troy H
Philadelphia, Pennsylvania
Reviewed 4 April 2016

If you're going to Lincoln Center, you can't do better, location-wise. Unfortunately, our room was very small and far too hot. There was very little space on one side of the bed and the heating unit provided heat, even when set on cool.

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Helpful?
Thank E3649VGrobertb
Atif Y, General Manager at Empire Hotel, responded to this review

Dear E3649VGrobertb, Thank you so much for taking the time to write your feedback. My apologies for the couple of challenges took place and hope you visit us once again so, we can turn this perception around. Please contact me directly and I will handle your reservation personally. Best regards Atif Youssef General Manager gm@empirehotelnyc.com

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Staying in Upper West Side

Neighbourhood Profile
Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theatre performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Ed's Chowder House
Ed's Chowder House
Cuisines: American, Seafood, Soups
The Empire Hotel Rooftop
The Empire Hotel Rooftop
Cuisines: Bar, American
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. ... more   less 

Additional Information about Empire Hotel

Address: 44 West 63rd Street, New York City, NY 10023
Region: United States > New York > New York City > Upper West Side , Manhattan
Price Range: $154 - $548 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Empire Hotel 4*
Number of rooms: 426
Reservation Options:
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Hotel Style:
#196 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Empire Hotel staff and other travellers.
86 questions
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Questions? Get answers from Empire Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Yes, there is some street noise and even heater noise. Bring earplugs if you are sensitive.”
 of 5 bubbles 307MartyD, 17 Jan 2017 | Read review
“I prefer a room that faces the street, not inside. I prefer two beds to a King size to have more space in the standard room.”
 of 5 bubbles inesf477, 16 Jan 2017 | Read review
“8th floor was good. Ask for a King size bed.”
 of 5 bubbles 251jf, 15 Jan 2017 | Read review
“On trend decor and great branding, good views”
 of 5 bubbles nicholass976, 12 Jan 2017 | Read review
“Go as high as possible, the traffic noice level is high 24 hours a day”
 of 5 bubbles Gary00530, 11 Jan 2017 | Read review
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