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Empire Hotel

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Empire Hotel
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5,114 Reviews from our TripAdvisor Community

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Showing 4,572: English reviews
London, United Kingdom
Level Contributor
69 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed yesterday NEW

Great location - we could easily walk to Times Square within 20 minutes and Central Park is just over the road. Very helpful and friendly staff - they even gave us complimentary wine for our anniversary. The negative is that the rooms were very hot and quite small but they were clean and adequate for us travellers who were only... More 

Helpful?
Thank Rufus S
Cuddebackville
1 review
Reviewed yesterday NEW

The service is always excellent, the staff is super friendly and helpful. The location is fabulous. Great restaurants and shopping nearby and a short walk to my office. I always stay in the junior suite and have enjoyed occasionally an upgrade to the corner suite or the one bedroom suite. Beautiful views of Lincoln center. The beds are so comfortable... More 

Review collected in partnership with this hotel

Helpful?
Thank Nicky916
Miami
2 reviews
Reviewed yesterday NEW

These guys are absolutely lovely. The staff could not be nicer or more professional. But those rooms were sub-par. I could not have asked for a better location or for a lovelier team. But until they put some $$ into those rooms to make baseline improvements I am hard pressed to recommend it.

Review collected in partnership with this hotel

Helpful?
Thank glen2813

Travellers are raving about these New York City hotels

1 review
Reviewed 2 days ago NEW via mobile

The service was ok at best. The door man Eugene was the exception he was amazing, remembering our names. Was always great with suggestions for anything we wanted. He would be the reason we would come back.

Helpful?
Thank Matthew V
kkim2016, General Manager at Empire Hotel, responded to this review

Matthew V Thank you so much for the kind words about Eugene, the truly strive to make a personal connection; we truly appreciate you choosing us as destination hotel in the Manhattan Landscape. Safe Travels General Manager Empire Hotel More 

1 review
Reviewed 2 days ago NEW

I was invited to come here and grab a drink by a friend who was staying at your marvelous hotel on Friday evening. I must say I was very impressed! The bartenders were all extremely friendly and pleasant to chat with. The cocktail waitress who served us drinks while we sat in the lobby.... Vanessa I believe was her name,... More 

Helpful?
Thank Lenka C
kkim2016, General Manager at Empire Hotel, responded to this review

Lenka C Thank you for sharing your journey and story with us and especially the personal connection with Vanessa. She is extremely guest oriented strive to provide a memorable experience in our lobby lounge. We look forward to your next visit to the Big Apple... Safe Travels General Manager Empire Hotel More 

columbia, south carolina
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 2 days ago NEW via mobile

Stayed at end of November for two nights. Great location and great beds. Room was tiny and bathroom even smaller, very European in setup. But the tipping point is the high cost. We payed about $900 for the two nights, which is too much for this tiny room. Maybe we did not shop well for this room, but I believe... More 

Helpful?
Thank Thornwell
kkim2016, General Manager at Empire Hotel, responded to this review

Thornwell Thank you for sharing your journey and story about your recent stay at the Hotel. We truly strive to provide a positive cozy comfort. We are very transparent on our pricing with in the market, it discouraging that you felt otherwise. Our location and urban relationship to the landscape has many that find our price point consist through out... More 

Hartford, CT
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 days ago NEW via mobile

We have stayed at the Empire many times over the years. And until our last trip have never had any trouble. We were in NYC for our anniversary in late October and as usual booked a room at the Empire. Got there about 4PM, checked in quickly and then took off for dinner and a show. We were given an... More 

Helpful?
Thank Food9er
kkim2016, General Manager at Empire Hotel, responded to this review

Food9er Thank you for your candid directness and expressive review, our sincere apologies for not meet you expectations. It never a good thing to lose a long term guest, and the unacceptable customer service. The hotel strive to provide an environment of cozy comfort in all of the rooms, our service standards are to exceed expectations. Our winter mode Havoc... More 

Atlanta, Georgia
Level Contributor
3 reviews
Reviewed 2 days ago NEW

I've stayed at Empire during business travel on a few occasions. The service is inconsistent. The heating/cooling system is one thing that is consistently bad. This trip, there were two staff members who were really great (Patrick and Michael). I wasn't impressed with the others.

Review collected in partnership with this hotel

Helpful?
Thank Ellen R
kkim2016, General Manager at Empire Hotel, responded to this review

Ellen R My sincere apologies for the service mishaps and the inconsistency of our in room Havoc system. We strive for best in boutiques class experiences and it seem we have failed you and that is truly trebling; our apologies. We are humbled by your story and we will build off the feedback. We hope to regain your confidence in... More 

1 review
Reviewed 2 days ago NEW via mobile

The hotel is located in a centra location, every thing was within walking distance. Subway station up the block, plenty of shopping areas and great restaurants. The DJ last night was playing some amazing music! A special name mention to Maria the manager and Patrick for being so very pleasant when we asked for eating and lounging suggestions in the... More 

Helpful?
Thank SC11216
kkim2016, General Manager at Empire Hotel, responded to this review

SC11216 Thank you very much for sharing your experience and story with us. We are truly delighted that we were able to connect and create a memorable memory. We look forward to a future visit tot he the Big Apple so that we can reconnect. Safe Travels General Manager Empire Hotel More 

Malmo, Sweden
Level Contributor
92 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 days ago NEW

Nice, if small rooms. Location superb but the "lady" at the reception dealing with my waylaid shirts was obviously a member of the East German border police in an earlier life. If you don't like what you do, get another job please.

Review collected in partnership with this hotel

Helpful?
1 Thank Vaksan
kkim2016, General Manager at Empire Hotel, responded to this review

Vaksan Thank you for sharing your story with us, it seems that we have failed to deliver expectations with your clothing and more important customer service. My sincere apologies as isn't our culture and unacceptable mannerism. We truly look forward in correcting this memorable if you have it in you allow us a second chance to gain your confidence. Safe... More 

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Staying in Upper West Side

Neighbourhood Profile
Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theatre performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Ed's Chowder House
Ed's Chowder House
Cuisines: American, Seafood, Soups
The Empire Hotel Rooftop
The Empire Hotel Rooftop
Cuisines: American, Bar
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
Official Description (provided by the hotel)
Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. ... more   less 

Additional Information about Empire Hotel

Address: 44 West 63rd Street, New York City, NY 10023
Region: United States > New York > New York City > Upper West Side , Manhattan
Price Range: $201 - $691 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Empire Hotel 4*
Number of rooms: 426
Reservation Options:
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Hotel Style:
#196 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Empire Hotel staff and other travellers.
83 questions
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Questions? Get answers from Empire Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with a view tend to be noisier due to the street noise. Standard rooms don't have a view, but they are quieter.”
 of 5 bubbles 2217SLP, 28 Nov 2016 | Read review
“The higher the better, but third floor was pretty quiet with windows closed.”
 of 5 bubbles brianhB6566ZZ, 27 Nov 2016 | Read review
“Find another notel”
 of 5 bubbles RogerK463, 25 Nov 2016 | Read review
“Ask to overlook Lincoln Center”
 of 5 bubbles 524kelseyn, 20 Nov 2016 | Read review
“I think the best views at Dante Park and Lincoln Center. Higher floors are less noise.”
 of 5 bubbles MoscowValery, 17 Nov 2016 | Read review
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