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Hilton Garden Inn New York/Manhattan-Chelsea

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Hilton Garden Inn New York\/Manhattan-Chelsea
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1,919 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn New York/Manhattan-Chelsea
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Showing 1,671: English reviews
Saint Louis, Missouri
Reviewed 10 February 2013

This was our first stay in Chelsea, and we were very satisfied with the Hilton Garden Inn - Chelsea. In off-peak season, the room rates were incredibly low at this Hilton. The doormen always greeted us warmly -- coming and going. The front desk staff was friendly. The hotel is an easy half-block walk to the "1" Subway line, which...

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Helpful?
Thank travelgal1970
Claverack, New York
Reviewed 8 February 2013

What a great hotel, restaurant, bar and access to almost anything you would need. I left a pair of favorite shoes and was able to get them back with the help of housekeeping and the staff. That doesn't happen in many hotels. It was so easy to get around and the staff was very helpful with directions, etc. We will...

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Helpful?
Thank ckachuba
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Ckachuba, Thank you for the wonderful feedback regarding your recent stay with us! We are so pleased to hear you had a great experience at the Hilton Garden Inn Chelsea. I will be sure to pass along your kind compliments to the housekeeping department. We are happy they were able to locate your shoes and get them back to...

Quincy
Reviewed 7 February 2013

You will not be disappointed...from the front desk to happy hour, this hotel made my stay unforgettable. PERFECT location! Because of the price, location, and service...do not expect an early check-in because guest are sleeping...LOLOL! I had a lovely bartender...she made the best long island ice tea. I recommend this hotel any day of the week.

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Helpful?
Thank acctgnjt
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Thank you for taking the time to write a wonderful review about your stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us and found our location convenient. Our staff does a wonderful job assisting guests and offering personal attention. Thank you again for your kind words, and we hope to see you...

Toronto
Reviewed 7 February 2013

Had a great trip in NYC and the Hilton really helped in making that happen. Everything was great, from the Bell Men to the Maintenance, everyone was so nice....except for this crazy latina chick at the reception with an attitude. She was practically the only thing that spoiled the ending to our trip there were three of us girls. When...

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1Thank Valerie A
Chicago
Reviewed 4 February 2013

I have never had a hotel experience that rivaled my visit to this hotel. Every staff member was genuinely friendly, helpful and it just created a comfortable, relaxing visit, like I was coming home. The rooms are small, as expected for NYC, but great beds, a roomy bathroom and plenty of dresser drawers and a small closet to empty and...

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3Thank John R
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear John R., Thank you so much for the fantastic review! We are so happy to hear how much you enjoyed your stay with us. The entire staff works very hard to exceed the expectations of every guest. We agree with you that our location is convenient and beautiful with a variety of flowers lining the streets. Thank you for...

Philadelphia
Reviewed 1 February 2013

Do not expect early check-in. I was left to cool my heels in the lobby for 2 1/2 hours on a very cold January day because not a single room was available until 2:30pm.....difficult to believe that no one had checked out early and housekeeping hadn't had the opportunity to turn at least a few rooms after 2/3 of their...

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1Thank kyle19125
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Kyle19125, Thank you so very much for your comments. Check in time is after 3:00PM each day and I'm sure there were several guests ahead of you waiting for rooms. The only fair way to assign rooms is first come first serve. The lobby on a cool January day is a warm and inviting enviroment, where we give away...

Charlotte, North Carolina
Reviewed 1 February 2013

This is my second stay at this charming hotel in Manhattan. I have stayed at many hotels in the city and I find this one by far one of the best hotels for the money! It is located in the beautiful chelsea flower district and within 2 blocks of a subway station in either direction, and a nice stroll to...

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3Thank 3jsmom4
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Thank you for the wonderful feedback regarding your recent stay with us! We are so pleased to hear you had a great experience at the Hilton Garden Inn Chelsea. We find out location and hotel amenities to be very convenient for our guests. Our employees do a great job of welcoming and taking good care of our guests as well....

Lancaster, PA
Reviewed 1 February 2013

I'm a Gold elite Marriott member but needed a 2 Queen bed room for one night and this location had the best mid-week rate. Staff was VERY friendly & helpful and we had no issues at all. Complimentary starbucks coffee in the morning. Extensive cable lineup. Will definitely stay here again.

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Thank IrishFan-80
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Thank you for taking the time to write a nice review about your recent stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us, our complimentary starbucks coffe, and found our value ideal. Thank you for your kind words, and we hope to see you during your next visit to New York!

falls church, va
Reviewed 29 January 2013

My boyfriend, daughter, and I traveled to NYC for the weekend to celebrate my boyfriend's 50th birthday. I called the hotel earlier in the week for a recommendation for a bakery to have a cake delivered. On the day it was to be delivered, I asked Natasha at the front desk if they could take the cake to the room...

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Thank ultrailrunner
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Thank you for taking the time to write a nice review about your recent stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us and found our hotel clean and convenient. Our staff works diligently to bring personal attention to every guest interaction, and we are pleased you received that attention. We hope...

Miami, Florida
Reviewed 28 January 2013

Found a great deal at this location so why not stay for part of the MLK holiday weekend? Location was great - head one way for the 1 train, head the other way for the NR, slightly further east to the 6. While the neighborhood was a little funky and didn't have much to offer, who needed anything when getting...

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Thank BethDMia
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Thank you for the wonderful feedback regarding your recent stay with us! We are so pleased to hear you had a great experience at the Hilton Garden Inn Chelsea. Our staff does a wonderful job making sure everything is spotless. We are happy to hear our location was convenient for your many adventures. Thank you for choosing the Hilton Garden...

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Staying in Chelsea

Neighbourhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighbourhood life. The contemporary art scene is an integral part of the neighbourhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighbourhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Delight in Hilton Garden Inn New York/Manhattan-Chelsea - a modern Madison Square Garden hotel. Perfectly located in the city's Flower and very chic Chelsea district, the hotel is in the heart of it all. Just south of Times Square and convenient to Penn Station, Grand Central Station and all subway lines, this charming Chelsea hotel is central to the wonders of the city. Less than 0.5 miles to Jacob Javits Center Four blocks to Macy's Seven different subway lines within a short walking distance Three blocks to Madison Square Garden. Connect in Business at this Madison Square Garden Hotel. Corporate travelers enjoy an easy walk to many businesses and area corporations: Jacob Javits Convention Center, Fashion Institute of Technology, Flat Iron Building, Macy's, Fisher Price, Cisco Systems. ... more   less 

Additional Information about Hilton Garden Inn New York/Manhattan-Chelsea

Address: 121 West 28th Street, New York City, NY 10001-6102
Region: United States > New York > New York City > Chelsea , Manhattan
Price Range: $211 - $548 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn New York/Manhattan-Chelsea 3.5*
Number of rooms: 169
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Priceline and Expedia so you can book your Hilton Garden Inn New York/Manhattan-Chelsea reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton
Hotel Style:
#152 Family Hotel in New York City
#196 Romantic Hotel in New York City
#202 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn New York/Manhattan-Chelsea staff and other travellers.
23 questions
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Questions? Get answers from Hilton Garden Inn New York/Manhattan-Chelsea staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the floor the quieter but you may wait awhile for elevator if high up.”
 of 5 bubbles luxtrvl, 17 Feb 2017 | Read review
“All rooms seem to be the same, I personally prefer a higher floor for better views and a more peaceful stay.”
 of 5 bubbles Shaski, 12 Feb 2017 | Read review
“rooms on the back side are quieter than on the front side”
 of 5 bubbles randyjdc, 21 Jan 2017 | Read review
“Ask for upper floors”
 of 5 bubbles chaimc2015, 4 Jan 2017 | Read review
“Accessibility, location, rooms are good size, clean”
 of 5 bubbles 6jareda, 27 Dec 2016 | Read review
5 of 5