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Hilton Garden Inn New York/Manhattan-Chelsea

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Hilton Garden Inn New York\/Manhattan-Chelsea
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1,916 Reviews from our TripAdvisor Community

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Showing 1,670: English reviews
Singapore, Singapore
Reviewed 18 July 2013

I arrived at this hotel at about 1pm, knowing that the checkin time is 3pm. The receptionist attends to me right away, but after I gave her my last name and ID, she was busy checking her mails and chatting away with another hotel staff, ignoring me and leaving me standing there not knowing what's going on or what's happening...

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4Thank totto z
Charlotte, North Carolina
Reviewed 17 July 2013

My family stayed at this hotel for 25 days this past June 2013...more than enough time to see the entire staff and judge their effectiveness at providing a quality stay. As a very frequent traveler, I stay at hotels all over the country. So my review comes from years of hotel experiences. First off the front desk staff and bellmen:...

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1Thank M R
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear M R , Thank you for taking the time to write a wonderful review about your recent stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us.Our staff does a great job of welcoming and offering personal attention to each guest. Thank you again for your kind words, and we are looking...

Charlotte, United States
Reviewed 15 July 2013

Our family of 4 stayed at this hotel over the July 4th weekend. All of the hotel staff were friendly and helpful. The room accomodated 4 people very well and was clear and quiet. The location was great - within walking distance of many things and the subway. We also took advantage of the valet parking which was nice.

Review collected in partnership with Hilton Garden Inn
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Thank Patricia J
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Patricia J, Thanks so much for the very nice review of your stay at the Hilton Garden Inn Chelsea! We hope you had a great 4th of July , You and every other guest of ours are very important to us. The entire staff works very hard to exceed the expectations of every guest. Thank you for making us...

Melbourne, Australia
Reviewed 14 July 2013

This is a really convenient hotel, located in the Flower district. It's within walking distance to Times Square but in a quiet area away from the noise. The room is relatively small and compact but given the limited time spent in the room and the fact that this is standard in NY this is not an issue. The inclusion of...

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Helpful?
Thank Cas S
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Cas S, Thank you so much for taking the time to review our hotel. I am glad you had a great experience at the Hilton Garden Inn Chelsea. We find our location and room amenities to be very convenient for our guests. Our employees do a great job of welcoming and taking good care of our guests as well....

Chicago, Illinois
Reviewed 13 July 2013

I don't understand the complaints about a small room. This is New York. Rooms are smaller as space comes at a premium. The best thing about this hotel was the staff. Particularly the breakfast server and the doormen. I felt that the doormen were always on the lookout for the safety of the hotel guests. The location gave us easy...

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Helpful?
1Thank Catherine P
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Catherine P, Thanks so much for the very nice review of your stay at the Hilton Garden Inn Chelsea! You and every other guest of ours are very important to us. The entire staff works very hard to exceed the expectations of every guest. Thank you for making us your hotel of choice!

Northville, Michigan
Reviewed 12 July 2013

We stayed in the hotel a month back. The hotel has unreliable elevators. We came back from the city tour in the night and were heading to our room. We got stuck in the elevator. We pushed every button in the elevator and none of them worked. After repeated screams for 15 minutes, we were able to get the attention...

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2Thank vg p
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear VG P, Thank you for taking the time to share feedback on your recent stay with us. Please accept our sincere apology for the elevator issue you encountered and know that our guests’ safety is our utmost priority. Our management team responds immediately and swiftly to ensure the safety of our guests. We also have our elevator company’s emergency...

Lexington, North Carolina
Reviewed 12 July 2013

This hotel has a good location close to the subway and in the middle of Manhattan. However, we had a few issues. We had made reservations months in advance and listed 4 people in the room. There were only 3 towels/washcloths left. I had to ask 2 times for another one. Finally, on the last day they left 4. When...

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Thank Tina583
Kensington, Maryland, United States
Reviewed 11 July 2013

The Hilton Garden Inn is a great place to stay. The rooms are clean, quiet and very comfortable. The hotel staff are friendly and helpful and the location of the hotel is very convenient to Penn Station NY and midtown. The subway stop is at the end of the block.

Review collected in partnership with Hilton Garden Inn
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Thank Margaret M
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Margaret M, Thanks so much for the very nice review of your stay at the Hilton Garden Inn Chelsea! You and every other guest of ours are very important to us. The entire staff works very hard to exceed the expectations of every guest. Thank you for making us your hotel of choice, and we look forward to seeing...

Huntington Beach, United States
Reviewed 10 July 2013

Hotel was easily accessible to subway stations as well as within walking distance to main attractions. Would recommend. Hotel staff was very personable and helpful. Located in the heart of the flower mart - beautiful walk past exotic flowers and plants.

Review collected in partnership with Hilton Garden Inn
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Thank Noella-Marie P
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Noella-Marie P, Thank you for the great feedback from your recent stay with us. You and every other guest of ours are very important to us. The entire staff works very hard to exceed the expectations of every guest. We agree with you that our location is convenient and beautiful with a variety of flowers lining the streets. Thank...

San Diego, California
Reviewed 10 July 2013

I stay at Hilton properties all of the time, and will never visit this one again. The front desk staff was rude, inefficient and lacked customer service. The beds were uncomfortable and not what I have come to expect of a Hilton property either.

Review collected in partnership with Hilton Garden Inn
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1Thank Tags858
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Tags 858, It is with great dismay, that you, our most esteemed guest had a stay that was not up to your expectations, and I apologize for that sincerely. Unfortunately your distain for the front desk is also a distain for other guests. The front desk team member who worked with you has received more accolades than almost any...

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Staying in Chelsea

Neighbourhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighbourhood life. The contemporary art scene is an integral part of the neighbourhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighbourhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Delight in Hilton Garden Inn New York/Manhattan-Chelsea - a modern Madison Square Garden hotel. Perfectly located in the city's Flower and very chic Chelsea district, the hotel is in the heart of it all. Just south of Times Square and convenient to Penn Station, Grand Central Station and all subway lines, this charming Chelsea hotel is central to the wonders of the city. Less than 0.5 miles to Jacob Javits Center Four blocks to Macy's Seven different subway lines within a short walking distance Three blocks to Madison Square Garden. Connect in Business at this Madison Square Garden Hotel. Corporate travelers enjoy an easy walk to many businesses and area corporations: Jacob Javits Convention Center, Fashion Institute of Technology, Flat Iron Building, Macy's, Fisher Price, Cisco Systems. ... more   less 

Additional Information about Hilton Garden Inn New York/Manhattan-Chelsea

Address: 121 West 28th Street, New York City, NY 10001-6102
Region: United States > New York > New York City > Chelsea , Manhattan
Price Range: $206 - $546 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn New York/Manhattan-Chelsea 3.5*
Number of rooms: 169
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Travelocity, Hotels.com, Expedia and Priceline so you can book your Hilton Garden Inn New York/Manhattan-Chelsea reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton
Hotel Style:
#152 Family Hotel in New York City
#196 Romantic Hotel in New York City
#202 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn New York/Manhattan-Chelsea staff and other travellers.
23 questions
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Questions? Get answers from Hilton Garden Inn New York/Manhattan-Chelsea staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the floor the quieter but you may wait awhile for elevator if high up.”
 of 5 bubbles luxtrvl, 17 Feb 2017 | Read review
“All rooms seem to be the same, I personally prefer a higher floor for better views and a more peaceful stay.”
 of 5 bubbles Shaski, 12 Feb 2017 | Read review
“rooms on the back side are quieter than on the front side”
 of 5 bubbles randyjdc, 21 Jan 2017 | Read review
“Ask for upper floors”
 of 5 bubbles chaimc2015, 4 Jan 2017 | Read review
“Accessibility, location, rooms are good size, clean”
 of 5 bubbles 6jareda, 27 Dec 2016 | Read review
5 of 5