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The London NYC

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3,367 Reviews from our TripAdvisor Community

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There are newer reviews for The London NYC
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Showing 3,100: English reviews
Reviewed 1 week ago

Room was spacious, however the furniture clearly had seen better times. The towels were Motel-6 quality. No coffee or tea maker. The dining room was appalling. 20 minute wait for buffet breakfast, because none of the tables were bused. Many people wandering around, not busing the tables, including the two hostesses. The upholstery for the chairs was unsanitary. Floor of...

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1Thank Kay Y
Reviewed 1 week ago

Service was great. Everyone was wonderful however the first room we were assigned to had a stale cigarette/feces odor. The second room was clean but the hotel could use some renovations. Everything was antiquated and clearly used. Scuffs on furniture. Old style decor. Stains on some of the decorative pillows on the couch.

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Helpful?
Thank Thomas L
Cooperstown, New York
Reviewed 1 week ago

This is our go-to NYC hotel. The all-suite rooms are roomy and gorgeous. The service is impeccable. And the hotel is perfectly situated to subways, Times Square and everything fun the city has to offer.

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Helpful?
Thank mjp728
Management response:

Dear mjp728, Thank you for taking the time to share this great feedback. We look forward to welcoming you back to The London NYC on your next trip to New York! Sincerely, The London NYC Team

Hamilton, NJ
Reviewed 1 week ago

We stayed in an amazing 'London suite' (500-sq-foot/46-sq-meter), which is basically a two-room affair, with a separate small lobby, equipped with a mini-bar, big 'living room' with a desk, big TV, more than sizable sitting area furnished with huge oval table and a sectional sofa, and a reclining chair. The bedroom is separated from the sitting area by French doors....

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1Thank RGSOUNDF
Grand Cayman
Reviewed 1 week ago

My Room experice is always fantastic. Stayed here many times and love it. Centeral location close to shops, restaurants and attractions.Will always return. Good place for family and kids. The rooms are spacious and kid friendly. Friendly and helpful concierge.

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Helpful?
Thank Cookie5051
Management response:

Dear Cookie5051, On behalf of the team at The London NYC, I thank you for such a great review! Your feedback is sincerely appreciated and I am thrilled that we were able to leave a lasting impression! I truly look forward to welcoming you back to The London NYC when you are next in New York City. Sincerely, The London...

Rio de Janeiro, RJ
Reviewed 1 week ago

Terrible in all senses. At the first day, we had breakfast at the hotel. Everybody in my family got food poisoned. We talked to maneger who couldnt care less. Three days sick, vomiting, diarrhea, fever, including my 2 years old kid, my wife, myself and my mother. The temperature display didnt work properly, and after a terrible cold nigth they...

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Helpful?
1Thank Cariocamundi
Management response:

Dear Cariocamundi, I sincerely appreciate you taking the time to write about your recent stay with us at The London NYC. I regret to hear that your stay was not up to the standards in which we hold ourselves at The London NYC. I would appreciate the opportunity to discuss your comments further so we can examine the issues you...

Atlanta, Georgia
Reviewed 1 week ago via mobile

Huge thank you to the London management team for creating the most wonderful experience for our family as we were celebrating my Dad's 70th Birthday! They upgraded us to the sky suite which was phenomenal- views, service, staff, location, EVERYTHING! Look no further!

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Thank asiya182
Management response:

Dear asiya182, On behalf of the team at The London NYC, I thank you for such a great review! Your feedback is sincerely appreciated and I am thrilled that we were able to leave a lasting impression! I truly look forward to welcoming you back to The London NYC when you are next in New York City. Sincerely, The London...

Menlo Park
Reviewed 1 week ago

The London hotel is in an excellent location, convenient to many attractions in New York City. The staff was friendly and the service was great. The rooms were spacious, quiet, clean and comfortable. The fitness center was spacious and clean. The concierge was helpful with directions and restaurant selections. They provided us a with a fantastic map that was a...

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Thank susietoddo
Management response:

Dear susietoddo, On behalf of the team at The London NYC, I thank you for such a great review! Your feedback is sincerely appreciated and I am thrilled that we were able to leave a lasting impression! I truly look forward to welcoming you back to The London NYC when you are next in New York City. Sincerely, The London...

Ponte Vedra Beach, Florida
Reviewed 1 week ago via mobile

Our stay at the London was extremely disappointing. The room was filthy- there was a half eaten piece of bread under our couch! The hotel restaurant was poor- the buffet breakfast served wet eggs. It is certainly not a top NYC hotel.

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1Thank Bethyangelo
Management response:

Dear Bethyangelo, Thank you for taking the time to share your experience and feedback. I regret to hear that your stay was not up to the standards in which we hold ourselves at The London NYC. I will be addressing the issues with the appropriate departments. Please allow us to extend additional apologies. I hope to welcome you back to...

Reviewed 1 week ago

We stayed here in April and had a large bedroom, with a large lounge area and a lovely double shower. We were on the twelfth floor overlooking 54th Street. It was booked for us as part of a group. I agree with DAS123123 in that the breakfast was very expensive and that the double shower had a large opening so...

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1Thank Trish B

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sophisticated urban luxury in the heart of midtown Manhattan, the award-winning London NYC sets a new standard for New York luxury hotels. Named to several "Best of" and "Top 10 lists", you'll find detailed design, attentive service and The London Bar. ... more   less 

Additional Information about The London NYC

Address: 151 West 54th Street, New York City, NY 10019-5302
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $405 - $988 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The London NYC 4.5*
Number of rooms: 561
Reservation Options:
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Also Known As:
The London Nyc Hotel New York City
London Nyc New York City
London Hotel New York
London Nyc Hotel
Hotel Style:
#49 Romantic Hotel in New York City
#74 Family Hotel in New York City
#80 Business Hotel in New York City
#113 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The London NYC staff and other travellers.
32 questions
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Upstate New York
8 months ago
London, England, United Kingdom
London, England, United Kingdom

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Questions? Get answers from The London NYC staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you are above the 30th floor and have a view.”
delen1, 24 Apr 2017 | Read review
“The London suites (500 sq. feet) are great for lengthy stays.”
  • Tic-tac-toe board game
  • The storage area
  • The minibar
  • Electronically controlled curtains
  • The bathroom
  • The living room
  • The view to 54th St and a bit of 7th Ave
  • The storage area
RGSOUNDF, 16 Apr 2017 | Read review
“i love the rooms overlooking the park”
Cookie5051, 15 Apr 2017 | Read review
“The higher the floor, the quieter the room.”
  • The lounge area
  • Looking from the bedroom into the lounge area
  • The bedroom
  • The lounge area looking through to the bedroom
  • The double shower
  • The wardrobe area
  • The bedroom
FayB138, 14 Apr 2017 | Read review
“rooms above floor 20 are best.”
DAS123123, 12 Apr 2017 | Read review
5 of 5