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Courtyard New York Manhattan Upper East Side

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410 East 92nd Street, New York City, NY 10128-6881
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (182)
Room & Suite (187)
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Courtyard New York Manhattan Upper East Side
Updated 06/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#317 of 513 hotels in New York City
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Come stay at Courtyard by Marriott New Manhattan/Upper East Side, a hotel in New York City set along the East River close to all of the top destinations in Manhattan. We reside in an upscale neighborhood just a short walk from The Metropolitan Museum of Art, Madison Avenue and Central Park.
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Full view
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Snack bar
Children's television networks
Car hire
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Vending machine
Banquet room
Meeting rooms
Photo copier / fax In business centre
Salon
Steam room
Baggage storage
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Desk
Housekeeping
Safe
Sofa
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
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Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, Russian, Spanish, Hindi and 2 more
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
127Restaurantswithin 0.5 km
13Attractionswithin 0.5 km
1,083Reviews59Q+A100Room tips
Traveller rating
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Popular mentions
Bryandmiller1 wrote a review Jan 2021
Tampa, Florida133 contributions76 helpful votes
First things first...you walk in the lobby and sorry to be graphic, but it smells like somebody farted and then tried to cover it up with some spray....we were there for five nights and it was consistently the same. Front desk staff was efficient but not exactly friendly...to be expected in NYC I guess. The rooms are just okay, no real problems with the room, but certainly nothing special for the price. Great location right off 1st Avenue. Street parking by the way, and boy it’s competitive...you can spend hours just trying to find a place to park.
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Date of stay: January 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from MartynCourtyard, General Manager at Courtyard New York Manhattan Upper East Side
Responded 31 Jan 2021
Thank you for the feedback, Bryan. While it's great you enjoyed your time with us so much, we regret that our services didn't meet your expectations. We hold ourselves to a higher standard so we'll be sure to discuss your feedback with our team moving forward. We look forward to hosting you again soon for a more positive experience.
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MelanieB wrote a review Dec 2020
1 contribution1 helpful vote
I stayed here December 8-9 and in the middle of Covid and masks and everything else nasty that 2020 has ushered in, I found an oasis of kindness among Lucy P and Wille Howard. Saying they went above and beyond for me and my mother is an understatement. They went so far above and beyond that it brought tears to my eyes. My father was at mount Sinai having surgery and they actually allowed us to check in a 615 am! Now, I travel a ton for work and have never encountered kindness like this. The hotel is clean and neat and felt very safe and it was a 20 min walk to the hospital’s 5th Ave outpost. They are taking every Covid precaution to keep you safe. Willie provided us with excellent dining recommendations and made a very tough trip and lot easier. I wouldn’t stay anywhere else in the city and highly recommend. Thank you, Willie and Lucy!!!!
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Date of stay: December 2020Trip type: Travelled with family
1 Helpful vote
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Response from MartynCourtyard, General Manager at Courtyard New York Manhattan Upper East Side
Responded 10 Dec 2020
Thank you for the excellent rating! We're so glad that you've enjoyed your stay at Marriott Courtyard New York Manhattan/Upper East Side so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!
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Kimberly D wrote a review Dec 2020
1 contribution
My husband and I have stayed at this hotel 6 times since Oct 2019.. Each time I had surgery at nearby hospital All staff was very accommodating to anything we may have needed. This last stay was 24 days but the staff would help us locate areas that we needed to get to. Willie went above and beyond if we needed any help at any point. We really got to know Willie being up there almost a month. He always greeted us with a smile snd excitement. Martin, CEO, was very helpful to us also Minor issue with the room so he got us into different room very fast. We were only planning on staying a week or so and they kept extending me. Martin would extend our stays for us so we didn’t have to move our stuff several time. Like I said. Everyone is very nice including the security guards which made u feel safe at the hotel. Hoping not to make any more trips after the 6 recent up there from KY. If we do have to make another trip our stay will be at this hotel again.
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Date of stay: November 2020Trip type: Travelled with family
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Response from MartynCourtyard, General Manager at Courtyard New York Manhattan Upper East Side
Responded 10 Dec 2020
Thank you for sharing this glowing review, K! We are delighted to hear about your experience at Marriott Courtyard New York Manhattan/Upper East Side! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging. We'd love to share another positive, fun experience with you in the future. Have a fantastic day!
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PapmientoToday wrote a review Oct 2020
10 contributions5 helpful votes
If you’ve read my reviews, you’ve likely noticed that for me, it’s almost always the staff, not the property itself, that earn a review, either good or bad. In this case it’s a bad one. I’ve stayed here many times, over the years the valet parking situation has gotten worse and worse. For a while now, you must text the valet’s personal cell 30-45 minutes before you need your car as the valet is only marginally associated with the hotel and is rarely on site. At least initial parking of the car was painless until recently; you’d pull up, check in and eventually someone would park your car and you’d get a claim ticket with the number to text for retrieval written on the back. Well now, in order to get your car parked, the front desk hand writes a phone number for you to call to arrange for pick up with the off site valet. The front desk absolutely refused to call the valet for me despite my hands being full of luggage and simultaneously wrangling a toddler. When I said that I’d leave the car and deal with it later, the front desk lied and told me that hotel security would call the police and I’d get ticketed if I left the car. Yeah, that’s not how it works, the NYPD doesn’t write tickets on private property. At this point, why even advertise that you offer valet parking at all? Is it so hard for the front desk to make that call for me? This is not the service nor the consistency we’ve come to expect from the Marriott brand. It’s especially disappointing because I’ve done CX strategy consulting work for Marriott corporate. It’s time for this property’s management to step it up and learn how to deliver customer experience with consistency, context, continuity, and choice.
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Date of stay: October 2020Trip type: Travelled on business
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Response from MartynCourtyard, General Manager at Courtyard New York Manhattan Upper East Side
Responded 30 Oct 2020
We appreciate you taking the time to share your feedback, PapmientoToday. We're disappointed to hear that your experience was tarnished by your interactions with some members of our team. Please know that we are dedicated to providing only the most attentive and courteous service to each individual staying in our hotel so we'll be sure to discuss your concerns moving forward. We hope you'll give us another opportunity to host you in the future for a more positive experience.
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funtraveler47 wrote a review Aug 2020
Durango, Colorado31 contributions12 helpful votes
As I had things to do at a nearby senior home and wanted to minimize the chances of not only my contracting COVID-19 but also the possibility exposing a very vulnerable group of people to the disease, I booked this hotel because their website states 'Face coverings are required in all indoor public areas'. However, during my stay, there were several instances when guests and even staff were not wearing face coverings. Once when I approached a man in the elevator who was not wearing a face covering, his reply was "then get your ass off the elevator" which I did. I talked to the manager, Martyn, about my concerns and he assured me he would have a discussion with the staff. Either he was giving me lip service or the staff ignored his recommendations as throughout my stay I still witnessed several instances where both the staff and guests were not wearing face coverings. One evening the reception expressed annoyance when I told her there was a guest in the lobby who was not wearing a face covering. She did nothing about it. In the end, after I had finished my business, I cut my stay short as the hotel failed to do as stated on their website and I did not want to risk contracting COVID-19 so I could visit my friends who lived in the city. To add insult to injury, when checking out, the receptionist appeared annoyed when I asked her to print out my invoice, she kept saying it was sent in an email. At my insistence, she finally printed it and I noticed that my first night (booked as a separate reservation) was not included. Then she seemed to reprimand me as she said 'you should have told me in the first place'. I never received an email with the invoice for that first night. Oh, the housekeeping staff were friendly and provided very good service.
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Date of stay: August 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from MartynCourtyard, General Manager at Courtyard New York Manhattan Upper East Side
Responded 25 Aug 2020
We appreciate you taking the time to share your feedback. We deeply regret the challenges you had during your time with us and that your stay was anything less than ideal. The security and safety of our guests is of the utmost importance so we're disheartened that you had such problems. We hold ourselves to a much higher standard of service so we'll be sure to address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
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PRICE RANGE
USD 147 - USD 428 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard by marriott new york manhattan / upper east side hotel new york city, courtyard upper east side, courtyard new york city, new york city marriott, new york city courtyard
LOCATION
United StatesNew YorkNew York CityUpper East Side / Yorkville / Manhattan
NUMBER OF ROOMS
226
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Frequently Asked Questions about Courtyard New York Manhattan Upper East Side
Which popular attractions are close to Courtyard New York Manhattan Upper East Side?
Nearby attractions include Gracie Mansion (0.5 km), East River Waterfront Esplanade (0.4 km), and Church of the Holy Trinity (0.4 km).
What are some of the property amenities at Courtyard New York Manhattan Upper East Side?
Some of the more popular amenities offered include free wifi, a fitness centre, and a business centre.
Which room amenities are available at Courtyard New York Manhattan Upper East Side?
Top room amenities include a flat screen TV, a desk, and a sofa.
What food & drink options are available at Courtyard New York Manhattan Upper East Side?
Guests can enjoy a snack bar during their stay.
Is parking available at Courtyard New York Manhattan Upper East Side?
Yes, a parking garage, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Courtyard New York Manhattan Upper East Side?
Conveniently located restaurants include San Matteo Pizza Espresso Bar, Nick's, and Cafe d'Alsace.
Are there opportunities to exercise at Courtyard New York Manhattan Upper East Side?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Courtyard New York Manhattan Upper East Side?
Yes, dry cleaning and laundry service are offered to guests.
Does Courtyard New York Manhattan Upper East Side offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Courtyard New York Manhattan Upper East Side?
The staff speaks multiple languages, including English, Spanish, Russian, Portuguese, Hindi, and Korean.
Are there any historical sites close to Courtyard New York Manhattan Upper East Side?
Many travellers enjoy visiting Hamilton Park (6.2 km), Theodore Roosevelt Birthplace National Historic Site (5.8 km), and United Nations Headquarters (4.0 km).