We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hotel Chandler

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Hotel Chandler
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

3,199 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,831: English reviews
Start your review of Hotel Chandler
 Click to rate
Boston, Massachusetts
Reviewed yesterday NEW

I used to stay at Hotel Chandler often on business and now don't come to NYC as often. This stay, I reported the fridge was broken. That night, I hadn't been fixed. When I reported it again, the hotel manager comped my meal at the bar the previous night (THANK YOU!!!). This hotel still has turn down service in the...

 Report
Helpful?
Thank B R
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear B R Thank you so much for taking the time and providing your valuable review. As I have mentioned to other travelers before, It's only through the eyes of our guests that we can really see how we did and if there are any areas that we can improve. I am really happy to see that although you had...

Jefferson, Iowa
Reviewed 2 days ago NEW

Keep up the good quality of training with your staff. I would recommend The Chandler to anyone who is considering traveling to New York City. New York is an exciting and interesting city with several things to do. You have to really pick and chose what you really have time to visit and it gives you reason to return.

Review collected in partnership with this hotel
 Report
Helpful?
Thank C1346TTdonnal
Reviewed 3 days ago NEW

The Chandler is a wonderful boutique hotel located 4 blocks from Madison Square Garden and Penn Station (though it's technically on the East Side). It's a lovely property and well priced for VERY comfortable and surprisingly spacious accommodations. But what moves it up the scale from Very Good to Excellent (X2!) are the staff. The front desk folks (we love...

 Report
Helpful?
Thank Vinalbany
Zurich, Switzerland
Reviewed 3 days ago NEW

The location is great and staff friendly. However, the rooms are in need of some refurbishment. It is extremely dated and the rooms feel smaller and darker then necessary. The clima control/ heater (once you get it to work) is so loud that you have to decide whether you prefer heat over sleep or the other way around. There is...

Review collected in partnership with this hotel
 Report
Helpful?
Thank sp_hols
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear sp_hols, Thank you for taking the time to provide your review. I am happy to hear that you found our staff friendly and that you were able to enjoy our complimentary beverage station. I am glad to inform you that we are should start renovating our rooms in the near future. We can't wait for your next visit to...

Mumbai (Bombay), India
Reviewed 4 days ago NEW

All services were excellent. Looking forward to come back again. Staff were very co-operative and helpful. Situated in heart of New York.Would recommend to my friends and colleagues whosoever visits New York.

Review collected in partnership with this hotel
 Report
Helpful?
Thank 371shantanum
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear 371shantanum, Its a true pleasure to hear that you enjoyed your stay with us. You are the reason we work very hard at Hotel Chandler and we try our best to pay attention to all details of your stay. Thank you for recommending The Chandler to your friends. We hope to see you again in the future! until then...

Boston, Massachusetts
Reviewed 5 days ago NEW

This was a very nice place to stay. The rooms were tiny, and I wished there had been a bathtub too, but the shower was a good size and had beautiful and clean tiling on floor. Room service was good and fast. Location was good. I liked the shutters on the windows too. Very comfortable stay.

Review collected in partnership with this hotel
 Report
Helpful?
Thank mairfair
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear mairfair, Thank you so much for your review. I am delighted to hear that you found our room service fast and enjoyed the location of Hotel Chandler. You are the reason we all work very hard at Hotel Chandler! We sincerely appreciate your feedback. We look forward to welcoming you back in the near future! Sincerely, Gilles Rebmann General...

New York City, New York
Reviewed 5 days ago NEW

This hotel feels small even though it isn't. It is cute and cozy and walking distance from Penn Station and easy walk to Times Sq. and theater district. Yadav, the restaurant manager was extremely accommodating and made us breakfast himself as we arrived in time for a blizzard that later panned out. We enjoyed our short stay.

 Report
Helpful?
Thank Jackie B
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Kate C Thank you so much for your review. I am really happy to see that you enjoyed your stay with us and the team did such a good job. I'm glad that you were able to enjoy your stay and that the "snowstorm" did not put a damper n your plans. I will be sure to pass your...

Long Beach, California
Reviewed 5 days ago NEW

Great customer service, peaceful hotel, excellent food, perfect location. Rooms are small, but comfortable. Walking distance to great shopping, Penn Station, Empire State Building, and Washington Square Park.

Review collected in partnership with this hotel
 Report
Helpful?
Thank Stephanie R
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Stephanie R Thank you so much for your review. I am really happy to see that you enjoyed your stay with us and the team did such a good job. We pride ourselves on being centrally located in this City with quick access to all that it has to offer. I do look forward to welcoming you back in...

Sydney, Australia
Reviewed 5 days ago NEW

Recommend highly - great price, location, draft beer, clean room , service!!!!!!!!!!! The cit was snowed in - but the staff was great and very helpful. Just few blocks to the Koreantown - so great food there!!!!!

Review collected in partnership with this hotel
 Report
Helpful?
Thank stephensingam
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear stephensingam Thank you so much for your review. I am really happy to see that you enjoyed your stay with us and the team did such a good job. I'm happy that our "snowstorm" didn't prevent you from enjoying your stay. We do look forward o your next visit. Sincerely, Gilles Rebmann General Manager

Washington DC, District of Columbia
Reviewed 5 days ago NEW

We stayed at the Chandler for two nights. It is located in a great area, especially if you're in the mood for Korean BBQ. Staff was friendly and helpful and the room was a nice size, bed was comfortable and had everything we needed. We would definitely recommend this hotel and will be returning here for future NYC trips!

Review collected in partnership with this hotel
 Report
Helpful?
Thank GHawkins84
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear GHawkins84 Thank you so much for your review. I am really happy to see that you enjoyed your stay with us and the team did such a good job. I'm happy to hear that you are willing to recommend us and that we can look forward to a return visit from you. Sincerely, Gilles Rebmann General Manager

801 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (417)
Viewed
Dining (11)
Viewed
Bathroom (53)
Viewed
Room/Suite (111)
Viewed
View from Room (21)
Viewed
Hotel & Grounds (56)
Viewed
Family/Play Areas (12)
Viewed
Pool/Beach Area (2)
Viewed
Other (151)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (277)
Viewed
Amenities (13)
Viewed
Chandler Suite (45)
Viewed
Deluxe Queen Room (40)
Viewed
Double Double Room (34)
Viewed
Executive Suite (35)
Viewed
Premium Room (31)
Viewed
Dining (23)
Viewed
The Hotel (56)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (107)
Viewed
Hotel & Grounds (25)
Viewed
Business Centre/Function Rooms (1)
Viewed
Room/Suite (21)
Viewed
Bathroom (3)
Viewed
Dining (15)
Viewed
Other (42)
Check In Check Out
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
Avalon Hotel
Avalon Hotel
#130 of 467 in New York City
1,490 reviews
Midtown
Hyatt Herald Square New York
Hyatt Herald Square New York
#157 of 467 in New York City
812 reviews
Gramercy Park
Park South Hotel
Park South Hotel
#53 of 467 in New York City
2,054 reviews
Show Prices
Show Prices
Show Prices
Midtown
The Roger
The Roger
#158 of 467 in New York City
2,167 reviews
Midtown
Executive Hotel LeSoleil
Executive Hotel LeSoleil
#104 of 467 in New York City
606 reviews
Chelsea
Innside New York Nomad
Innside New York Nomad
#64 of 467 in New York City
1,258 reviews
Show Prices
Show Prices
Show Prices

Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Concierge
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Set close to the Empire State Building, Madison Square Park, Penn Station and Times Square there is a secret, elegant and classical gem: Hotel Chandler. Hotel Chandler provides a timeless sense of luxury in its original 1905 architecture. Every guest is shown an intimate and personalized style of service, with quiet concern and pride. Located on 31st Street between Madison and Fifth Avenues with in a few minutes of all public transportation and all that New York City has to offer. Hotel Chandler is located in the heart of it all! ... more   less 

Additional Information about Hotel Chandler

Address: 12 East 31st Street, New York City, NY 10016-6702
Region: United States > New York > New York City > Midtown
Price Range: $295 - $707 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Chandler 4.5*
Number of rooms: 148
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Hotwire, Travelocity, Despegar.com, getaroom.com, Cheap Tickets, Priceline, Agoda, HotelQuickly and Jetsetter so you can book your Hotel Chandler reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Chandler Hotel New York City
Hotel Chandler New York
Hotel Style:
#33 Business Hotel in New York City
#69 Romantic Hotel in New York City
#94 Luxury Hotel in New York City
#103 Family Hotel in New York City
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Chandler staff and other travellers.
18 questions
Ask a question

See all questions (18)

Questions? Get answers from Hotel Chandler staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not near the elevator. People can be rude and loud. They have an east wing that is REALLY quiet with only 3 rooms per floor.”
 of 5 bubbles BR117, 22 Mar 2017 | Read review
“Corner suites worth the few extra dollars. Also, consider +breakfast packages. Prices modest by NYC standards, food excellent.”
 of 5 bubbles Vinalbany, 20 Mar 2017 | Read review
“Top floors have views. Ceilings are high so even though rooms are small, you don't feel squished.”
 of 5 bubbles 454jackieb, 18 Mar 2017 | Read review
“There is a construction going on directly next door, a new condominium”
 of 5 bubbles VTK8, 12 Mar 2017 | Read review
“Ask for the rooms away from construction”
 of 5 bubbles Q8294YKalexandrer, 2 Mar 2017 | Read review
5 of 5