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W New York - Union Square

Booking.comUSD 461*
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Certificate of Excellence
GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 496*
USD 461*
USD 496*
USD 461*
USD 496*
USD 461*
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W New York - Union Square
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1,460 Reviews from our TripAdvisor Community

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There are newer reviews for W New York - Union Square
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Showing 1,375: English reviews
Westchester NY
Reviewed 4 weeks ago

Nelson and Mark of the front desk staff made our over night stay at the W Union Square beyond a regular stay at a hotel, they created an experience. They were a highly professional duo, that were patient, kind, accommodating, fun, friendly and most helpful to our 60th Birthday party group outing in the city. Nelson with his winsome personality,...

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Helpful?
Thank MOBWestchesterNY
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello MOBWestchesterNY, Your fantastic review completely thrilled, and Nelson and Mark were overjoyed that their efforts to enhance your W experience were so appreciated. They, like all of our exceptional Talent, are dedicated to providing a level of service that truly sets us apart, and we are elated that we could participate in making your birthday treat such a joy....

Venice, Florida
Reviewed 18 April 2017

Great staff offered lots of assistance. Concierge reached out in advance with offers for reservations and ended up with two great restaurants before the show on Friday and Saturday night. Location is so convenient to head to theatre district or downtown for other plans. Rooms were very comfortable--plan to go back.

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Helpful?
Thank juliep1221
Management_Team_365, Manager at W New York - Union Square, responded to this review

Hello juliep1221, Greetings from NYC! We were overjoyed that you felt our welcoming hospitality, and that our exceptional Talent made such an impression on your stay as it is they who truly set us apart. We thank you for your outstanding review and we look forward to your speedy return. All the best, Bill Bunce Complex General Manager

Los Angeles, California
Reviewed 17 April 2017

The W New York is a fantastic, modern, hip and centrally located hotel. Walkable to the Union Square subway as well as many fantastic bars and restaurants in Union Square and Gramercy Park. The hotel restaurant and bar are chic and comfy- I sat in both for several hours! The rooms are a decent size for NY standards, and the...

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Helpful?
Thank carolinebales
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello carolinebales, It was an absolute joy to host you and we thank you for your blissful review! We are always elated when we learn we have made new friends and nothing thrills us more than the shared delight of a thoroughly enjoyed experience. We thank you once more and hope you will hurry back to join us again soon....

Saint Louis, Missouri
Reviewed 11 April 2017

My husband was here on Business and I got to tag along. The hotel is beautiful. The bed is SOOOO Comfy. The Restaurant/Bar in the lobby is great. We loved talking with the bartenders. Interesting and tasty cocktails.

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Helpful?
Thank Ashley Y
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello Ashley Y, It was a pleasure to host you and yours and we thank you for your warm review. It is apparent that you share our sense of style, and it is a delight to read that you felt cradled by our exceptional beds, as we understand the importance of having a comfortable space to relax and recharge when...

Reviewed 6 April 2017 via mobile

As a platinum member on SPG, I love Starwood hotels, and this used to be one of my favorites. Unfortunately the staff at the front counter was so rude and not helpful. Great restaurant and bar, but you can find another W with much friendlier staff. The rooms are near the elevators and very very loud.

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Helpful?
Thank Beckysquaw
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello Beckysquaw, It is always a joy to welcome back old friends; we thank you for returning to join us and for providing your review. It is with regret that we learn that your experience fell short, and your comments regarding engagement with our Talent are certainly alarming. I would like to personally apologize and request, if time permits, the...

Miami, Florida
Reviewed 5 April 2017 via mobile

My mom and I stayed at this hotel for a few days during the first week of March. The trip was for pleasure--my wedding dress fittings, but my mom and I both were working remotely for each of our respective jobs. I used to live in NY close to this hotel and I have stayed here many times and tend...

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Helpful?
Thank 683annj
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello Ann J, Warm greetings from NYC, it was a joy to host your mother and daughter trip, especially for such a happy occasion. We thank you for taking the time to provide your review as feedback like yours help us identify what guests have always appreciated most about our hotel, or how we can elevate the experience even further....

Grinnell, Iowa
Reviewed 5 April 2017

I requested and received a wheel-chair accessible room near the elevator. The bathroom was HUGE with both shower and bath. The room, with two double beds, was spacious enough to accommodate three of us. I only had two real problems. First, I can't understand how the hotel, which had lots of outlets and ports to accommodate computer access, doesn't offer...

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Helpful?
Thank afrodiva2003
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello afrodiva2003, Greetings from NYC! We thank you for sharing your feedback and we are overjoyed that you found your room so comfortable. We regret that your experience with room service fell short, and we will be reviewing internally to ensure that our scrupulous standards are uniformly maintained for the enjoyment of all of our guests. We are grateful to...

Berlin
Reviewed 4 April 2017 via mobile

Great location, except when it's not. If there happens to be a protest in union square, be prepared to hear everything all night. Otherwise it is a friendly, hip hotel with great lobby/bar scene for meeting clients or friends

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Helpful?
Thank Jess_Berlin
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello Jess_Berlin, Warm greetings from NYC! It was a joy to welcome you during your recent stay and we thank you for providing your valuable feedback. We are overjoyed that you share our sense of style, and that you had the chance to relax with us in Irvington, a firm favorite with locals and visitors alike. Our location right on...

Norfolk, Virginia
Reviewed 31 March 2017

The staff you have at The W- Union Square is amazing!! I had the WORST day traveling Saturday, March 25th. MY flight with Delta was changed three times, the last one being 45 minutes before scheduled departure. I of course missed my flight as a result, and the customer service was AWFUL. My flight was rescheduled and I finally made...

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Helpful?
Thank jazmintai2009
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello jazmintai2009, We were completely blown away by the love in your review! We thank you for providing such outstanding feedback of your recent time with us; we are overjoyed that our outstanding Talent showed you a true W welcome. Your mention of Louis, Priscilla and Suzy particularly thrill us, it is always a joy when our amazing Team get...

Los Angeles, California
Reviewed 30 March 2017

We almost always stay at the W Midtown or Smyth in Tribeca, but we stayed here and it was great. Lobby was nice and intimate. Our room was huge and fantastic--much bigger than the W in Midtown. The location was great--we walked to Eatly, and just walked around to all these great restaurants. The only downside was that the doormen...

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Helpful?
Thank sttravels143
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello sttravels143, It was a an absolute delight to read your feedback, we thank you for taking the time to provide it. We are thrilled that you decided to settle in with us and that we made such a great impression, and that you enjoyed taking advantage of our excellent location, right in the heart of so many of the...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Ringed by the essential: shopping, music, and art; the W New York Union Square's landmark 1911 beaux arts Guardian Life building, re-invented by David Rockwell, has the city at its fingertips. ... more   less 

Additional Information about W New York - Union Square

Address: 201 Park Ave S, New York City, NY 10003-1634
Region: United States > New York > New York City
Price Range: $427 - $952 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — W New York - Union Square 4.5*
Number of rooms: 270
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hotwire, Expedia, Booking.com, Travelocity, Priceline, Cheap Tickets, Cancelon, getaroom.com, TripOnline SA, HotelsClick and HotelQuickly so you can book your W New York - Union Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
w New York - Union Square Hotel New York City
w New York City
w Hotel Union Square
w Hotels Union Square
w Union Square
Hotel Style:
#54 Green Hotel in New York City
#106 Romantic Hotel in New York City
#108 Luxury Hotel in New York City
#158 Business Hotel in New York City
#176 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from W New York - Union Square staff and other travellers.
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Birmingham, United Kingdom
Cincinnati Ohio
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Baltimore, Maryland

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Questions? Get answers from W New York - Union Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms were on 5th floor. One view into a wall wasn't the best other faced onto Union Sq which was nicer.”
, 18 May 2017 | Read review
“look for a room facing Union Square”
RonWamberal, 1 May 2017 | Read review
“Room 1202 had a nice view of Union Square with two double beds.”
MOBWestchesterNY, 22 Apr 2017 | Read review
“I really don't think you can go wrong with any of the rooms”
588ashleyy, 11 Apr 2017 | Read review
“Excellent bathroom facilities”
afrodiva2003, 4 Apr 2017 | Read review
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Prices are for 1 room, 2 adults
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