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Hotel Americano

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381 Reviews from our TripAdvisor Community

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Showing 307: English reviews
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Hanover, New Hampshire
Reviewed 1 week ago via mobile

Loved this boutique hotel. People are so nice and laid back. Breakfast fare is terrific. Rooftop bar awesome. Rooms small, minimalist but really cozy. Every staff member was gracious helpful and friendly. Great place to meet friends and hang out above the city. My wife and I'll definitely be back!

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Helpful?
Thank Jonathan R
New York City, New York
Reviewed 2 weeks ago via mobile

First the design is spare, minimalist zen and really quite nice. Problem is the hotel is very narrow. Rooms are tiny. The bed. A mattress on a large wooden platform, takes virtually the entire space. The iPad for guest use in the rooms is currently out of service. My safe was broken. There is a ridiculous bean bag chair that...

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Helpful?
Thank Tom B
Malverne, NY
Reviewed 4 weeks ago via mobile

My sister and I spent a happy NYC weekend at the Hotel Americano. We loved it! The staff is exceedingly gracious and helpful. Sunday brunch with the lovely music was a real treat and the food simply delicious. It is right on the high line which is terrific and easy to walk everywhere. The bed is very comfortable too! Nice...

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Helpful?
Thank Lorraine S
franckhermann518, Manager at Hotel Americano, responded to this review

Hello Lorraine, Wow! Thank you very much for your wonderful review. It is an absolute delight to know that you truly enjoyed the Hotel Americano experience with our Sunday brunch and our amazing live Cuban band . We hope to welcome you back soon! Best, Franck Hermann Operations Manager Hotel Americano fhermann@hotel-americano.com

New York
Reviewed 4 weeks ago

"Design hotels", huh... as a platinum SPG member who travels all over the world I've been to a ton of these lately, and I can tell you they are pretty hit or miss. Hotel Americano, was pretty miss. The hotel rooms are a mattress on the floor on a wooden platform, on a concrete floor. The only surface higher than...

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Helpful?
Thank HookahMike
franckhermann518, Manager at Hotel Americano, responded to this review

Hello HookahMike, I want to thank you for sharing your experience with us. We are very transparent with our guests when it comes to our hotel and facilities. On our website, you are able to access all information and pictures about our in room setup. Our hotel has unique features and amenities compared to more traditional hotels. Our rooms are...

Palatine, Illinois
Reviewed 10 February 2017

The location is nice, but the rooms are terrible - my fault for not reading the details about the "zen" room, but as a business traveler - it's crazy how this is a hotel even offered for those in NYC for work. There is no light in the room - it's seriously like youre getting ready at night, even when...

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Helpful?
Thank sangeeta w
franckhermann518, Front Office Manager at Hotel Americano, responded to this review

Hello Sangeeta, Thank you for taking the time to share your recent stay with us. Though we're saddened to hear the design aspects of the property did not seem to quite fit your needs, we appreciate your candid feedback and are addressing your concerns with upper management. The partnership between Design Hotels and Starwood offers Starwood Members the opportunity to...

Milan
Reviewed 2 February 2017

I have checked into this hotel after two long weeks on the road. While I believe that this is a perfect spot for a romantic getaway with your GF, Business Travellers should try to book elsewhere. Rooms are in minimale Japanese style (my fault not having completely read the description). On this very matter I would publicly give thumbs up...

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Helpful?
Thank ludwig1827
franckhermann518, Front Office Manager at Hotel Americano, responded to this review

Hello ludwig1827, Thank you for your kind word. We are so thrilled to hear that our team provided you with excellent service. We hope to welcome you again very soon and count you among our loyal returning guest. Feel free to contact me for your future reservation it will my pleasure. Best, Franck Hermann Front Office Manager Hotel Americano fhermann@hotel-americano.com

Reviewed 25 January 2017 via mobile

Are you kidding me? What they are passing off as style is insulting. Bento box rooms... Over rated - over priced There are really nice hotels in New York chose elsewhere unless you are incurably trendy and fall for this kind of fake fashion. I seriously started laughing when we opened the door of our room!

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Helpful?
Thank Marycoe
franckhermann518, Front Office Manager at Hotel Americano, responded to this review

Hello Marycoe, Thank you for taking the time to share your feedback with us. We are sorry to hear that the room design did not meet your expectations. Rest assured that your comments were shared with the entire hotel staff and management. We always thrive to improve our service and amenities offered a Hotel Americano and our guest feedback is...

Carmel Valley, California
Reviewed 23 January 2017

I love it when kind people listen to you and reward loyalty. I work hard for my money and to spend it on a hotel is a luxury not all can afford. I was rewarded with a very cool room here and I am grateful. All I did was ask. Thank you for being a gorgeous hotel in the heart...

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Helpful?
1Thank Tracy H
franckhermann518, Front Office Manager at Hotel Americano, responded to this review

Hello Tracy, Thank you so much for your positive feedback. We are thrilled to hear that you had such a wonderful stay with us. We look forward to welcoming you back very soon. Please feel free to contact me directly next time you are in town. Best, Franck Hermann Front Office Manager Hotel Americano fhermann@hotel-americano.com

London
Reviewed 17 January 2017

So there are some positive aspects to this hotel. The dining area is open and inviting, the staff are exceptionally friendly and the food is good. The location is convenient for the Highline, but as others have noted, this is a neighbourhood undergoing gentrification and construction noise is pervasive. We also found it just a block too far away from...

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Helpful?
1Thank Pablo038
franckhermann518, Front Office Manager at Hotel Americano, responded to this review

Hello Pablo038, Thank you for taking the time to share your feedback with us. We are happy to see that our service left a positive impression on you. We are sorry to hear that the room accommodations did not meet your expectations. It is true that our hotel has a unique design. Thank you for sharing with us your preferences,...

Easton, Pa.
Reviewed 8 January 2017 via mobile

My wife treated me with tickets to Sleep No More (see review) and we decided to stay at this hotel because it is virtually next door to the play venue. Big mistake!! When you get passed the cold concrete floors in your room and the bed on the floor, there is potential for success. Management is hospitable and the views...

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Helpful?
Thank angeloperrucci
franckhermann518, Front Office Manager at Hotel Americano, responded to this review

Hello AngeloPerrucci, Thank you for your feedback. I want to first take a moment to apologize for the inconvenience you experienced during your last visit. We do not take these incidents lightly and would like to have a chance to make it right by you. Please do not hesitate to contact me directly, I would like to personally further discuss...

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Neighbourhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighbourhood life. The contemporary art scene is an integral part of the neighbourhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighbourhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Americano
The Americano
Cuisines: French
La Piscine
La Piscine
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Multilingual Staff
  • Room Service
  • Laundry Service
  • Concierge

Additional Information about Hotel Americano

Address: 518 W 27th St, New York City, NY 10001-5506
Region: United States > New York > New York City > Chelsea , Manhattan
Price Range: $354 - $653 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Americano 4.5*
Number of rooms: 56
Reservation Options:
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Hotel Style:
#200 Romantic Hotel in New York City
#215 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Americano staff and other travellers.
2 questions
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New York City, New York
over a year ago
Seattle, Washington
over a year ago

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Questions? Get answers from Hotel Americano staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I wouldn't choose this hotel”
 of 5 bubbles sangeetaw_12, 9 Feb 2017 | Read review
“Not for business travel!”
 of 5 bubbles ludwig1827, 1 Feb 2017 | Read review
“Noise seems to travel up from the lobby through the elevator shaft”
 of 5 bubbles Pablo038, 16 Jan 2017 | Read review
“Get a room that doesn't face the street, there is a construction going on across from the hotel.”
 of 5 bubbles AlbertoMay, 2 Dec 2016 | Read review
“I don't think there are any and it doesn't matter because they won't gaurantee anything or try to be accommodating.”
 of 5 bubbles wshfultravls, 25 Oct 2016 | Read review
5 of 5