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Hilton Times Square

Hilton.comUSD 220*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 247*
USD 220*
USD 247*
USD 221*
USD 247*
USD 220*
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Hilton Times Square
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6,463 Reviews from our TripAdvisor Community

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Showing 5,644: English reviews
Roanoke, Virginia
Reviewed 4 June 2015

I have stayed at this hotel twice now; once with 3 friends for a bachelorette party and then with my husband for an anniversary trip a few years later. Both visits were wonderful! The hotel staff is very friendly and the rooms are nice and clean with spectacular views (my friends and I had an eye-to-eye view with the NYE...

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Helpful?
1Thank MrsAllie
Hilton Times S, Manager at Hilton Times Square, responded to this review

Dear MrsAllie, Thank you for taking the time to post a review of your recent stay. I’m glad you enjoyed all that New York City has to offer. We look forward to having you and your family back with us in the near future. Lynell Lovett Administrative Operations Manager lynell.lovett@htsnewyork.com

blackwood
Reviewed 4 June 2015 via mobile

So they say it's the city that never sleeps! And "they" are correct! Absolutely in amazing city, really can't put into words as it's one of those places you need to experience but can honestly say it's one of our top cities we've been to, busy busy busy place we went when it was really cold which added to the...

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Helpful?
5Thank carlandkelly
Hilton Times S, Manager at Hilton Times Square, responded to this review

Dear Carlandkelly, Thank you for taking the time to write a review of our property. I am pleased that you enjoyed all that New York has to offer and our property met all of your needs. We look forward to the next time! Lynell Lovett Administrative Operations Manager lynell.lovett@htsnewyork.com

Merimbula, Australia
Reviewed 4 June 2015 via mobile

We stayed in New York with the kids and we're looking for a hotel that was close to the centre of New York. The Hilton Times Square did not disappoint. It was a block from the centre of Times Square, Broadway and next door to Ripley's Believe it or Not and Madame Tussaud's. The rooms were clean and the breakfast...

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Helpful?
5Thank travellingbennetts
Hilton Times S, Manager at Hilton Times Square, responded to this review

Dear Travellingbennetts, Thank you for choosing the Hilton Times Square for your recent trip to New York City. It brings us such pleasure to see that you enjoyed your stay and we thank you for sharing the experience with the TripAdvisor community. Lynell Lovett Administrative Operations Manager lynell.lovett@htsnewyork.com

Lakewood, New Jersey
Reviewed 4 June 2015

We checked in at about 1 in the morning after our wedding. Check-in was fast and easy and we requested late check-out and they gave us untill 2. We requested a larger room and we got a really small one hardly big enough to walk thro with my gown. Bathrooms were good and clean, shower was strong, Bed was comfortable....

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Helpful?
Thank Esther E
Hilton Times S, Manager at Hilton Times Square, responded to this review

Dear Esther E, Thank you for your comments. We value every guest's feedback and opinion and your response will help us continue to fulfill our commitment to provide excellent customer service and superior guest experience. I want to apologize for the inconvenience during your stay that we may have caused you. Hopefully upon your next visit you will find your...

South Bend, Indiana
Reviewed 3 June 2015

Hilton hotels are reliable and occasionally exceptional. Our stay at the Hilton Times Square was exceptional in terms of the friendliness, kindness, and attentiveness from the gentlemen on the ground floor who greet you and handle your luggage. In particular, Rodney made us fee welcomed, important, and valued. He was just a really nice guy, who remembered us from one...

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Helpful?
2Thank Lawrence G
Hilton Times S, Manager at Hilton Times Square, responded to this review

Dear Lawrence G, Thanks for the kind review! I am extremely happy to know that we were able to meet your expectations and you had a comfortable stay with us. We'll be sure to let Rodney know what a wonderful job he did for for you. We can't wait to have you back to stay with us. Lynell Lovett Administrative...

Manalapan, New Jersey
Reviewed 3 June 2015

online messed up my reservation- not only did they fail to call back after serveral times but booked the wrong day, charged me for a no show, would not honor the rate. 369 down the drain for a night i never booked. between corporate and the local hotel they lie about calling back and never solved the issue. Marriot is...

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Helpful?
3Thank J S
Hilton Times S, Manager at Hilton Times Square, responded to this review

Dear J S, I appreciate your review of your recent experience with our hotel. I'm very sorry you had a disappointing experience with us, and I addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise. Your feedback helps us improve. Thank you once again for your comments. Lynell Lovett Administrative Operations Manager lynell.lovett@htsnewyork.com

Reviewed 3 June 2015 via mobile

Hotel was Excellent. However, after a 14 hour journey was very disappointed to be hassled for half an hour about joining the Hilton honors club by a certain Concierge that just wouldn't let up. I was extremely tired and in need of a lay down and Alysse was a pain to say the least. She needs to change her sales...

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Helpful?
5Thank Paul D
Hilton Times S, Manager at Hilton Times Square, responded to this review

Dear Paul D, Thank you for taking the time to tell us about your stay as this helps us to improve the experience for all of our guests. We appreciate your feedback and we understand that you have many options to choose from when making your travel plans. Thank you also for your kind words about Kenny, who takes great...

Weston, Florida
Reviewed 2 June 2015

Consistently receive exceptional customer service at this property from the entire team with a special call out to Raquel Ortiz and George Tacolod who always go the extra mile to assure a great experience.

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Helpful?
6Thank Richard S
Hilton Times S, Manager at Hilton Times Square, responded to this review

Dear Richard S, Thank you for your time in providing this insightful feedback. Thank you for acknowledging our team members Raquel and George. I am glad you enjoyed your stay overall and hope your travels will bring you back as a result of this experience. Lynell Lovett Administrative Operations Manager lynell.lovett@htsnewyork.com

Virginia
Reviewed 2 June 2015

We stayed there last week. The hotel location was fantastic for us. Sightseeing buses around the corner, subway, walking distance to all theaters, and great convenience for being in the heart of the city in a great hotel. The rooms were superb. Clean, cheery, and minimalistically elegant. Staff very helpful. Specially the front desk rep Val. Very nice guy who...

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Helpful?
5Thank ninab697
Hilton Times S, Manager at Hilton Times Square, responded to this review

Dear Ninab697, Thank you for taking the time to post a review of your past stay at our property. Val is our wonderful front desk agent, and we will be certain to share with him how much he influenced your experience. We hope to have you stay with us again in the near future. Lynell Lovett Administrative Operations Manager lynell.lovett@htsnewyork.com

Houston, Texas
Reviewed 2 June 2015

Stayed 2 nights here as a Diamond member on reward certificates. The location is 42nd and Broadway - smack in the middle of Times Square. There are convenient subway connections to the hotel however, it also means there are lots of tourists and it gets congested and hard to walk to/from the hotel with everyone on the street. It can...

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Helpful?
1Thank PandaHouston
Hilton Times S, Manager at Hilton Times Square, responded to this review

Dear PandaHouston, Thank you for your time in sharing your experience with me. I am happy to see we were able to take care of your needs and that your stay was enjoyable overall. I understand that the location may be a bit too busy for some. I thank you again for choosing us and for your time in writing...

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07/05/2017 08/05/2017
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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Times Square is a sleek, landmark New York City hotel that was built in 2000 and soars 44 stories above Manhattan. This upscale, full-service, 100% non-smoking, contemporary hotel is located on famous 42nd Street in the heart of Times Square, and is surrounded by Broadway theaters, lively nightlife, New York City’s best shopping and many restaurants and bars. Boasting a Modernistic façade and sweeping vistas of New York City’s famous skyline and the Hudson River, the hotel has been recently renovated and is the perfect hotel choice for business and leisure travelers seeking modern amenities while staying in the Big Apple’s best location.Hilton Times Square offers 460 of the largest standard size guestrooms in Midtown Manhattan, with spectacular panoramic views and high-end amenities. These spacious guestrooms have been recently renovated, start on the 23rd floor and are over 330 square feet. Deluxe guestrooms begin on the 33rd floor. All guestrooms are luxuriously appointed in soothing sand tones, 46-inch LED flat screen televisions, laptop size safe, and more. Additional amenities and services are available upon request. Also the Hilton Times Square hotel in New York include: -Over 5000 square feet of meeting space with city views-Restaurant Above, the hotel's Zagat-rated restaurant, is perched 21 stories above Times Square in the hotel lobby and offers notable American cuisine fused with fresh ingredients.-Pinnacle Bar is also located in the hotel lobby and overlooks Times Square.-Evening room service.-24-hour Fitness Center.-24-hour full service, automated Business Center.-Full-service Concierge desk, valet dry cleaning and valet parking available on 41st Street. ... more   less 

Additional Information about Hilton Times Square

Address: 234 West 42nd Street, New York City, NY 10036-7215
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: $335 - $661 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Times Square 4*
Number of rooms: 460
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Hilton Hotels Direct, Travelocity, Hotwire, Booking.com, Orbitz, Cancelon, Cheap Tickets, TripOnline SA, getaroom.com and HotelQuickly so you can book your Hilton Times Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Times Square Hotel New York City
Hilton Hotel Times Square
Hilton New York City
New York City Hilton
Hotel Style:
#32 Family Hotel in New York City
#36 Business Hotel in New York City
#47 Romantic Hotel in New York City
#82 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Times Square staff and other travellers.
227 questions
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Menorca
3 months ago

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Questions? Get answers from Hilton Times Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room above 35th floor for a better street view.”
SFO415415, 28 Apr 2017 | Read review
“Be a Hilton Honors member to get free room wifi.”
peters0ny, 28 Apr 2017 | Read review
“Corner rooms hae great views, Higher up even better”
MitchL417, 20 Apr 2017 | Read review
“The higher the floor the better the views!”
paulhJ6918YA, 17 Apr 2017 | Read review
“I love higher floors”
pmshea1, 11 Apr 2017 | Read review
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