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Fairfield Inn & Suites New York Manhattan/Chelsea

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Fairfield Inn & Suites New York Manhattan\/Chelsea
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760 Reviews from our TripAdvisor Community

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Showing 605: English reviews
Reviewed 1 week ago via mobile

We have booked this room in advance for New Year's Eve. Arriving at the hotel the gentleman who welcomed us was very nice giving us the hours of breakfast and the WiFi password. We have booked a room with a view,they gave us a room on the 7th floor,good location of the room,small for the criteria of the American size...

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Helpful?
1Thank tassos m
Helen G, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear tassos m, First foremost, please allow me to extend my sincerest apologies to you for the inconvenience you had during the 12 nights stay with us. I greatly appreciate you taking the time to share your feedback which gives me the opportunity to address and fix the issues, thank you! I promise you that what you experienced are absolutely...

New York City, New York
Reviewed 2 weeks ago via mobile

My sister's families from Delaware and my mom came in from Asia; happy to book the hotel under friends' recommendation. They checked in Friday; were never informed that weekend construction will start (at 6AM!!!) until their arrival. Never again.

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Helpful?
1Thank pollyanywhere
Pauline C, Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Hello Polly, Thank you for taking the time to review our hotel in regards to your family's recent stay at the Fairfield Inn & Suites New York Manhattan/Chelsea. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We understand how frustrated you are and...

Boston, MA
Reviewed 2 weeks ago

The Fairfield Inn is located in an up-and-coming area of NYC with lots of restaurants and is within a short walking distance from Penn Station. Rooms are nicely furnished and spacious, with decent bathrooms. I stayed at high floor rooms and there was little street noise. Still, spending $350/night at times at this location gives you pause and raises expectations....

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Helpful?
Thank pace_ripley
Helen G, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear pace_ripley, I am very sorry to hear the unsatisfactory stay you had. Can you please contact me directly at 212-206-0998 extension 3004? I would like to know more about the water issue you experienced in the room. We have not received any guest concerns about water or hot water issue, I will definitely look into this matter. I look...

Brisbane, Australia
Reviewed 2 weeks ago

Stayed here for 4 nights and really enjoyed it. Excellent location and a nice room which had a good bed and nice bathroom. Not worth the price that we paid but thats new york at new years. Only negatives would be the breakfast area is too small and the wait for breakfast is too long. Overall i really enjoyed my...

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Helpful?
Thank Callum C
Helen G, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Callum C, On behalf of the hotel, I would like to thank you for sharing your great review on Tripadvisor. We are delighted to know that you really enjoyed the stay with us. When will you visit us again? Hopefully very soon :-) We look forward to seeing you and your family again. Take care! Helen Guon General Manager

Brisbane, Australia
Reviewed 2 weeks ago via mobile

Overall we had a good stay! One star was removed as it cost us $1800 Aus for just 5 nights! The room is equivalent to a 2 star Australian hotel room that you can get for $80 a night back home so it was very shocking to see that price, knowing it is New York and is very expensive to...

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Helpful?
Thank nicolekizia
Helen G, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear nicolekizia, Thank you very much for taking the time to share your feedback with us. On behalf of the hotel, please accept my sincerest apologies for the inconvenience you endured during your recent stay with us. We have been running at full capacity and were extremely busy starting two weeks before Christmas. I thank you for your response, we...

Providence, Rhode Island
Reviewed 2 weeks ago

Aesthetically there is nothing wrong with this hotel. It was clean, and (almost) everything functioned as it was supposed to. We checked in on New Year's day, 2017. The front desk clerk was not overly helpful and we did arrive about an hour before regular check in time of 4:00 (which seems like an excessively late check-in time). They held...

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Helpful?
Thank PVDOutbound
Helen G, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear PVDOutbound, I greatly appreciate you taking the time to share your suggestions and feedback. I truly apologize for the check in experience, HVAC unit not working properly and the coffee station was not refilled and stocked promptly. I will address these areas with the team and make the improvement. My apologies to you for the inconvenience. I hope you...

Reviewed 3 weeks ago via mobile

we stayed here after a through hotel search and fiund out for best price for most appropriate location for shopping time square Broadway shows relatively more quite and several other factors. we were very pleased with our choice here where entire hotel people were extremely friendly and rooms were always very clean without an error. we stayed at elit level...

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Helpful?
Thank abepalaz
Helen G, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear abepalaz, Happy New Year! We are very excited and proud of earning 5 stars from you, thank you! We are glad to know that you had a wonderful stay with us and enjoyed the clean guest room and friendly customer services. When will you be back again :-) ? We look forward to your next visit and thank you...

Walland, Tennessee
Reviewed 3 weeks ago via mobile

First trip to New York, great place to stay, super courteous and nice. Only a short stay but would recommend to anyone. Great staff and close to the subway. Only a 20 minute walk to times square and just a block from pharmacy.

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Helpful?
Thank SomeOleDude
Helen G, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear SomeOleDude, Happy New Year! Thank you very much for sharing your awesome review on Tripadvisor and we are very excited to earn 5 stars from you. It is always our pleasure to be at your service. When will you be staying with us again? We look forward to your return visit :-) Take care and see you soon! Helen...

Charlottesville, Virginia
Reviewed 3 weeks ago

The staff was exceptional! The staff went beyond our expectations to make our stay in NYC enjoyable. Will gladly use this hotel again! Having a quality breakfast each morning was easy on the finances in the city!

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Helpful?
Thank erlenemcneill50
Pauline C, Director of Sales at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Hello Erlene, Thank you for taking the time to review our hotel on TripAdvisor. We are so happy to hear that you had a great stay! We look forward to seeing you again soon. Have a fantastic New Year! Warm Regards, Pauline Choi Sales Manager 212.206.0998

West Hartford, Connecticut
Reviewed 4 weeks ago

I had a great stay recently. The hotel is just outside of mid-town in Chelsea. There are several decent restaurants close by. The room is pretty modern, small, and clean. I was a little worried by construction site across the street but sleep quality was very good during my stay. Room charge was very reasonable for Manhattan and included complementary...

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Helpful?
Thank Int_Bus_Travel
Helen G, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Int_Bus_Travel, Happy holidays! We are very happy to know that you enjoyed our location, accommodation and services. When will we see you again? :-) Hopefully very soon! Wish you and your family a Happy and Healthy New Year! Helen Guon General Manager

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Staying in Chelsea

Neighbourhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighbourhood life. The contemporary art scene is an integral part of the neighbourhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighbourhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Fairfield Inn & Suites New York Manhattan/Chelsea

Address: 116 W 28th St, New York City, NY 10001-6101
Region: United States > New York > New York City > Chelsea
Price Range: $177 - $538 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Fairfield Inn & Suites New York Manhattan/Chelsea 3*
Number of rooms: 110
Reservation Options:
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Also Known As:
Fairfield Inn & Suites New York Manhattan/Chelsea Hotel New York City
Fairfield Inn And Suites New York Manhattan/Chelsea
Hotel Style:
#85 Business Hotel in New York City
#130 Romantic Hotel in New York City
#131 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites New York Manhattan/Chelsea staff and other travellers.
18 questions
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Questions? Get answers from Fairfield Inn & Suites New York Manhattan/Chelsea staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the better”
 of 5 bubbles Kylie_louise_84, 5 Dec 2016 | Read review
“Can be pricey on weekends & near holidays.”
 of 5 bubbles CaptJason, 1 Dec 2016 | Read review
“See if you can get a high room with a view of the Empire State Building. The Marriott Elite floor is 18.”
 of 5 bubbles DCSVPE, 26 Nov 2016 | Read review
“Ask for the higher floors so you can get a better look at the Empire State Building”
 of 5 bubbles Lillibeth123, 12 Nov 2016 | Read review
“All seemed good”
 of 5 bubbles 68brucef, 6 Nov 2016 | Read review
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