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Hyatt Herald Square New York

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Hyatt Herald Square New York
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813 Reviews from our TripAdvisor Community

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Showing 691: English reviews
Toledo, Iowa
Reviewed 11 October 2016

The staff was wonderful at this Hyatt. We were never made to feel we were bothering the staff, if it was from asking for a cab to directions. Thanks to Paola Stoja, Matthew Smock and Calvin Li to making this trip even better!

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Helpful?
Thank jmoran4324
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Thank you so much for taking out the time to praise our staff and we will be certain to share your feedback with our team. We love to acknowledge our team. Come back soon!!

Montreal, Canada
Reviewed 11 October 2016 via mobile

As others have said, a few streets around this hotel are a bit grungy but you are really not more than a couple of blocks from the nicer areas. The staff in the hotel are extremely attentive. We had a small problem in our room and they were up within 5 minutes to address it. The rooms are average size-...

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Thank kathyinmontreal
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

We appreciate your feedback. We are glad you enjoyed your time with us and hope you will come back to stay with us again.

Costa Mesa, California
Reviewed 11 October 2016

The first time I researched Hyatt Herald Square online it was obvious the location and price was worth the value. But I have to say it's the overal service of the staff that has left the best impression. Upon my arrival, Paola Perdomo was on it - she had my car valeted within seconds of my arrival and recognized I...

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Helpful?
1Thank Casey D
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Thank you so much for the wonderful review. We are thrilled when our guests love staying with us and have so many great things to say. We will share your feedback around the hotel. Come back soon...

tamworth
Reviewed 10 October 2016 via mobile

Conveniently located close to subway but also within walking distances of Times Square and shops . Hotel is clean . Rooms are small but as only used it to literally shower in and sleep not a problem. Staff very helpful and friendly . Use of iPads so was able to check in for flights and print off boarding passes. Room...

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Helpful?
Thank caztom
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Thank you so much for the review. We are glad you enjoyed the hotel and its prime location. Please come back to stay with us again soon.

Reviewed 10 October 2016

After a long flight to New York it was really wonderful to arrive at the Hyatt Herald Square and be greeted with a smile and kind service. Matthew Smock was very welcoming and kind. Answered questions before I had to even ask. I have never stayed at this location but I'm glad I made the choice and looking forward to...

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Helpful?
Thank Sharon T
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

We are so happy you loved your stay with us and we hope to see you again soon. We will be certain to praise Matthew and share your feedback. Please come back and visit us again soon.

Dubai, United Arab Emirates
Reviewed 10 October 2016 via mobile

Modern & Comfortable rooms, great Bar on the top floor with fantastic views of the Empire State Building. Location was great, great Asian food in Korea town on the next street. We shall return back to this Hotel.

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Thank blossomcashin
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Thank you so much for taking the time to review our hotel. We love it when our guests tell us about their stay with us. We hope you will come back and stay with us again soon. Be sure to reach out to me when you come back. See you soon...

Chicago, United States
Reviewed 8 October 2016 via mobile

From check in with Matthew Smock and throughout our stay we were highly impressed with the attentiveness of the staff. We were welcomed effusively by Matthew and he went out of his way to make sure that each and every one of our needs were met.That is what I want to make clear. Everything else is pure NYC, the room...

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Thank Linda R
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

We are delighted you loved your stay with us. We with be certain to recognize Matthew and are glad you called out staff out by name. Thank you so much and we look forward to seeing you again soon...

Reviewed 7 October 2016

I cannot recommend this property highly enough! After having such a bad experience at another hotel in the area, I was looking for a great and affordable property within the Herald Square area. I found a super preferable rate for AAA clients here and decided to give it a try. Ahead of time, their pre-arrival communication was on point, including...

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1Thank Robin C
Chicago, Illinois
Reviewed 7 October 2016

I've stayed at Hyatt Herald Square several times in the past few months, and find it to be clean, convenient and well appointed. The customer service is great - Matthew, specifically, is super friendly and helped me resolve a billing issue on a busy night. There are a lot of options in NYC, but I strongly recommend the Hyatt Herald...

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1Thank Ali J
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Thank you so much for taking out the time to review our hotel. We are thrilled you enjoyed your stay and we are looking forward to having you back here as our guest again soon.

Avon, Connecticut
Reviewed 7 October 2016

We now make a point to stay at this hotel. The customer service is impeccable, location is great, and the rooms are not only well appointed but also make clever use of every available spot for storage. Nico was particularly helpful both at the reception desk and by pitching in at breakfast when he noticed there was a slow down....

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Thank nancyk20162016
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Thank you so much for the wonderful feedback. We look forward to seeing you again at our hotel. We will share your great feedback amongst the team...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Tennis Court
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
Official Description (provided by the hotel)
Discover the all new Hyatt Herald Square and upgrade your New York experience. A design inspired with a nod to the publishing industry and a flare infused by the fashion industry, our modern take on comfort and style is inspired by our Herald Square location. Guest rooms offer functional design, custom furnishings with pops of color and feature services to suit business and leisure travelers. The Den offers a lifestyle dining experience on the first level, featuring an array of small medium and large bites with a fresh take on American Classics, and a farm to table concept to bring you an array of fresh, delicious options. Grab a cup of our gourmet coffee from the Express Bar, featuring Stone Street Coffee, locally roasted in Brooklyn. Take in sweeping cityviews and specialty house infused cocktails at Up on 20 Rooftop Lounge. Stay on your health regime in our fitness center or catch up on work in the business center or in the Den. Personalized service meets fashion forward design in a great Herald Square location. ... more   less 

Additional Information about Hyatt Herald Square New York

Address: 30 W 31st Street, New York City, NY 10001-4403
Region: United States > New York > New York City > Midtown
Price Range: $297 - $602 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hyatt Herald Square New York 3.5*
Number of rooms: 122
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Despegar.com, Hyatt Hotels Corporation, Orbitz and Jetsetter so you can book your Hyatt Herald Square New York reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Midtown West 31st Street Hotel New York City
Hotel Style:
#90 Romantic Hotel in New York City
#122 Family Hotel in New York City
#150 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Herald Square New York staff and other travellers.
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Questions? Get answers from Hyatt Herald Square New York staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“There is a rooftop deck with a beautiful view of Empire State building-go up, especially at night!”
 of 5 bubbles getupdosomething, 14 Mar 2017 | Read review
“don't forget to visit the roof!”
 of 5 bubbles stewey617, 27 Feb 2017 | Read review
“Ask for a view of the Empire State Building! Higher up means less traffic noise.”
 of 5 bubbles 116lorrainem, 13 Feb 2017 | Read review
“Ask for a room on the upper floors with a city view”
 of 5 bubbles Mandie1, 20 Jan 2017 | Read review
“Tall and narrow building, and doors can be noisy--but quiet overall. Mostly people working or for business.”
 of 5 bubbles nleesanchez, 10 Jan 2017 | Read review
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