We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hyatt Herald Square New York

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Hyatt Herald Square New York
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

814 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 691: English reviews
Start your review of Hyatt Herald Square New York
 Click to rate
Portland, Oregon
Reviewed 3 days ago NEW

Review collected in partnership with Hyatt Hotels
 Report
Helpful?
Thank Andre T
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Bethesda, Maryland
HOTEL’S FAVOURITE REVIEW
Reviewed 17 September 2016 via mobile

I've stayed at many Hyatts but never at the smaller ones like this. I am used to a more formal Grand Hyatt but many things were happening in New York so I decided to take a chance and stay here. I am so glad that I did. I arrived well before check in time, and was greeted by Paola at...

 Report
Helpful?
1Thank Ozgur20817
About Hotel's Favourite Review
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

We are thrilled you enjoyed your stay. We will share your great review with our staff. Please be sure to come back again soon!

Glasgow, United Kingdom
Reviewed 1 week ago NEW

We have just returned from a week at this hotel. It was fantastic and the staff were exceptional especially Paula, Mary Beth and Alicia nothing was a bother to them and we will certainly be back and woud recommend this hotel to family and friends

 Report
Helpful?
Thank maureenmartin2
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you for taking a moment to write such a wonderful review of your experience with us here at the Hyatt Herald Square New York. We sincerely appreciate you mentioning the caring service offered to you by our amazing team of hospitality professionals. We hope that you will join us again upon your next visit to NYC. Please do not...

Toronto Ontario
Reviewed 1 week ago

First of all I'd like to thank the Hyatt manager and front desk staff who made our weekend celebration even more memorable. They went above and beyond to make us feel special. We received a lovely and comfortable king room with an Empire State Building view. It was an excellent stay in a central location and we would recommend staying...

 Report
Helpful?
1Thank 1CanadianGirl
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you very much for selecting The Hyatt Herald Square during your visit to NYC! I am delighted to read how our team enhanced your stay and weekend celebration We appreciate your feedback and hope we are able to welcome you back soon. Sincerely, Nalini Sullivan General Manager

Chicago, Illinois
Reviewed 1 week ago

Stayed for a long weekend. We chose the location for its ease to the subway-14th Ave is only a couple blocks away which made it easy to get around everywhere we needed to go. The hotel is also one block south of a Korea town street that has some delicious, cheap eats. The hotel is clean, smaller foot print without...

 Report
Helpful?
1Thank getupdosomething
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you for taking a moment to write such a wonderful review of your experience with us here at the Hyatt Herald Square New York. It was a delight to read how much you enjoyed our convenient location. We hope that you will join us again in the future as we look forward to your return. Nalini Sullivan General Manager

Reviewed 2 weeks ago via mobile

I actually was recommended this Hotel and they weren't wrong. As soon as we walked in we felt welcomed. The front desk staff let us check in early, and the rooms are clean and spacious. Paola was the best especially. She took care of us with everything.

 Report
Helpful?
Thank Anthony R
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you for taking a moment to write such a wonderful review of your experience with us here at the Hyatt Herald Square New York. It was a delight to read how much you enjoyed the caring service our team provides, thank you mentioning the wonderful service Paola delivers to our guests we are very grateful she is a part...

Reviewed 2 weeks ago via mobile

It all started 3 weeks prior to check in. I wanted to make sure this was a very special weekend and flowers would be delivered to my room upon arrival. When I called I had the incredible honor to speak directly with Paola. (A Guest Service Host.) Her customer service was simply over the top-and willing and able to make...

 Report
Helpful?
Thank colby101105
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you for sharing your experience at The Hyatt Herald Square! I I am delighted you enjoyed the wonderful and caring hospitality our team offers-we appreciate you noticing how hard they work to ensure our guests comfort. We are so very lucky to have Paola as a member of our team! We look forward to welcoming you back upon your...

Reviewed 2 weeks ago

Review collected in partnership with Hyatt Hotels
 Report
Helpful?
Thank Jody R
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Chicago, Illinois
Reviewed 2 weeks ago via mobile

I chose this hotel for the location. It is a relatively small hotel with a friendly staff. (particularly Alicia). The hotel has a few problems -- one structural and several that were avoidable -- all contributed to an unfavorable impression. Structurally the walls are thin - too thin. Conversation from the neighboring rooms, closing doors and a crying baby interfered...

 Report
Helpful?
Thank MasDespacio
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you for sharing your recent experience at our hotel. I am terribly disappointed you did not have the same positive experience that so many of our guests have had. Please accept my sincere apology for the inconsistency, I appreciate you taking the time to let us know of the challenges encountered and would love to discuss further. I will...

Cambridge, Massachusetts
Reviewed 3 weeks ago

If you are a business traveler, or a shopper staying for a day or two, you may not wish to consult this review. If you are on a holiday in NYC, read on! I stayed at the Hyatt Herald Square for 7 nights and found it a hectic, noisy, and inferior hotel environment. I have traveled a lot and I...

 Report
Helpful?
2Thank Homeawayfromhomestay

362 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (239)
Viewed
Bathroom (7)
Viewed
Room/Suite (29)
Viewed
Hotel & Grounds (34)
Viewed
Dining (6)
Viewed
View from Room (22)
Viewed
Family/Play Areas (2)
Viewed
Other (139)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (102)
Viewed
Amenities (9)
Viewed
Dining (27)
Viewed
Standard Room (33)
Viewed
The Hotel (33)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (21)
Viewed
Dining (3)
Viewed
Hotel & Grounds (4)
Viewed
Bathroom (2)
Viewed
Room/Suite (2)
Viewed
Other (10)
Check In Check Out
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
Hyatt Place New York Midtown South
Hyatt Place New York Midtown Sou...
#150 of 467 in New York City
1,714 reviews
Midtown
Hotel Chandler
Hotel Chandler
#122 of 467 in New York City
3,205 reviews
Midtown
Courtyard New York Manhattan/Herald Square
Courtyard New York Manhattan/Her...
#96 of 467 in New York City
695 reviews
Show Prices
Show Prices
Show Prices
Chelsea
Courtyard New York Manhattan/Chelsea
Courtyard New York Manhattan/Che...
#119 of 467 in New York City
781 reviews
Chelsea
Innside New York Nomad
Innside New York Nomad
#68 of 467 in New York City
1,269 reviews
Midtown
Executive Hotel LeSoleil
Executive Hotel LeSoleil
#103 of 467 in New York City
608 reviews
Show Prices
Show Prices
Show Prices

Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Tennis Court
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
Official Description (provided by the hotel)
Discover the all new Hyatt Herald Square and upgrade your New York experience. A design inspired with a nod to the publishing industry and a flare infused by the fashion industry, our modern take on comfort and style is inspired by our Herald Square location. Guest rooms offer functional design, custom furnishings with pops of color and feature services to suit business and leisure travelers. The Den offers a lifestyle dining experience on the first level, featuring an array of small medium and large bites with a fresh take on American Classics, and a farm to table concept to bring you an array of fresh, delicious options. Grab a cup of our gourmet coffee from the Express Bar, featuring Stone Street Coffee, locally roasted in Brooklyn. Take in sweeping cityviews and specialty house infused cocktails at Up on 20 Rooftop Lounge. Stay on your health regime in our fitness center or catch up on work in the business center or in the Den. Personalized service meets fashion forward design in a great Herald Square location. ... more   less 

Additional Information about Hyatt Herald Square New York

Address: 30 W 31st Street, New York City, NY 10001-4403
Region: United States > New York > New York City > Midtown
Price Range: $299 - $607 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hyatt Herald Square New York 3.5*
Number of rooms: 122
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Hyatt Hotels Corporation, Despegar.com, Travelocity and Jetsetter so you can book your Hyatt Herald Square New York reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Midtown West 31st Street Hotel New York City
Hotel Style:
#90 Romantic Hotel in New York City
#122 Family Hotel in New York City
#150 Business Hotel in New York City
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hyatt Herald Square New York staff and other travellers.
22 questions
Ask a question

See all questions (22)

Questions? Get answers from Hyatt Herald Square New York staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is a rooftop deck with a beautiful view of Empire State building-go up, especially at night!”
 of 5 bubbles getupdosomething, 14 Mar 2017 | Read review
“don't forget to visit the roof!”
 of 5 bubbles stewey617, 27 Feb 2017 | Read review
“Ask for a view of the Empire State Building! Higher up means less traffic noise.”
 of 5 bubbles 116lorrainem, 13 Feb 2017 | Read review
“Ask for a room on the upper floors with a city view”
 of 5 bubbles Mandie1, 20 Jan 2017 | Read review
“Tall and narrow building, and doors can be noisy--but quiet overall. Mostly people working or for business.”
 of 5 bubbles nleesanchez, 10 Jan 2017 | Read review
5 of 5