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Row NYC Hotel

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15,694 Reviews from our TripAdvisor Community

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Showing 11,299: English reviews
Tolga Municipality, Norway
Reviewed 12 November 2016

The room was not very clean, lots of dust. Noisy, unpersonal and misleading pictures on the booking-page. Small rooms with worn down furniture. High facilites fee, including services you dont really need. Busy at night with a lot of noise and housekeeping knocking on your door at 07.30 in the morning..

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Helpful?
1Thank bjornart2016
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate your feedback, Guest. We are disappointed to hear that you were not fully satisfied with your stay at Row. We apologize that you did not receive the high level of service we are so accustomed to giving. We strive to provide our guests with efficient service and clean rooms, which is why this is so upsetting to hear....

Washington, District of Columbia, United States
Reviewed 12 November 2016

I always stay at Row NYC on trips to New York. Between the service, the rooms, the gym, and location, Row NYC is a great place for personal or business trips. I stay there two or three times a month, and it's the best deal in midtown.

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Helpful?
Thank Christopher C
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thank you for sharing this stellar review, Christopher! We are delighted to hear that you had a great stay with us at Row. We're so glad to hear that you love our service, rooms, gym, and location! We strive to provide the most efficient service, warmest hospitality, and cleanest rooms for our guests, which is why this is fantastic to...

Winsford, United Kingdom
Reviewed 12 November 2016

The walls were dirty, bathroom bin wasn't emptied. There was ear buds in the heater. Maid is very pushy to get you out on checkout day.long wait to check in. Good thing is a good location. The hotel looks fancy.

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Helpful?
2Thank Hannah K
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate your feedback, Hannah. We are disappointed to hear about your experience with us at Row. While we are glad to hear that you loved our location, it is upsetting to hear about your room. We strive to provide ultimate cleanliness at our hotel, so this is very disappointing to us. We will certainly bring your concerns to our...

Zurich, Switzerland
Reviewed 12 November 2016

Due to the marathon very busy. Andd so all the service people on the limit. No time for a chat or a smile. Two years ago at the same time much friendlier. Extremly tipp minded. But the cleaness in the room was very poor. Already on arrival. But i was too tired to announce it. After being installed in the...

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Helpful?
1Thank 752christofl
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thank you for the review and feedback, Christof. It's unfortunate that your stay was less than ideal. We strive to provide top-notch service and convenience for our guests. Your satisfaction and happiness are important to us so we'll be addressing your concerns with our team. We look forward to hosting you again soon. Until then, have a great day.

Reviewed 12 November 2016 via mobile

The hotel lobby is quite promissing. However the room.... we had a superior room with two beds. Beds are very small (length wise). And there is no room to put your suitcase nor your clothing. With two persons it was quite a challenge getting around in the room with suitcases in the middle of the room.

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Helpful?
1Thank Wendy W
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate your feedback, Wendy. It's unfortunate that your stay with us was anything less than perfect. We strive to provide quality service and convenience for our guests. We do offer a variety of diverse room sizes and would be happy to help you chose a size which better suits your needs next time. We do hope to host you...

Los Angeles, California
Reviewed 12 November 2016

Please don't stay here. Find somewhere else. I feel that they don't give their clients respect. I showed up after booking my stay there, and let them know I was flying in on an over night flight. I had their word that would have a room for me. They DID NOT. when I mentioned this to the front desk staff...

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Helpful?
1Thank Lisa m
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate the feedback, Lisa. We're deeply disappointed that your stay with us was less than perfect. We strive to offer quality service and comfort for our guests. Your experience is not on par with the standard we are capable of providing. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members...

Cocoa Beach, Florida
Reviewed 12 November 2016

Roy NYC had reasonably good reviews so I booked it online with the $1breakfast package. You get what you pay for here. Elevators were busy and I received"no lift" messages 4 times before it gave me an assigned elevator. Once at my room the yellow card key wouldn't work. My boyfriend tried with same result. We went back to the...

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Helpful?
1Thank lm4125
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Dear Guest, We appreciate the feedback. It's unfortunate that your stay with us was less than perfect. We strive to offer quality service and comfort for our guests. Your experience is not on par with the standard we are capable of providing. We do hope to host your next visit so we can demonstrate the high-caliber service we are accustomed...

Great Barrington, Massachusetts
Reviewed 12 November 2016

This place is awesome. Great value, great location, super clean, great staff, an absolute pleasure to stay here. Easy Check in and easier Check out. Loved the mural paintings on the hall walls. Even the window blinds saying goodnight when you pull them down was just a cool added touch.

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Helpful?
Thank johnsN8211BO
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for sharing this review, John! It's wonderful you had such a pleasant experience at RowNYC! It was our pleasure having you! We strive to provide top-notch service and comfort for our guests. We aim to please and your praise lets us know we're doing our job! We look forward to hosting you again soon and to sharing another amazing...

County Dublin, Ireland
Reviewed 12 November 2016

Perfect location close to everything. We love NYC and this is our 4th time. Junior deserves special praise. Please tell him his Irish friends Ciaran and Louise said hello! He was so so good to us on arrival

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Helpful?
Thank mrciarand
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for the wonderful review, Ciaran and Louise! We're thrilled you had such a positive experience with us. We strive to provide top-notch service and convenience for our guests. It's delightful that our team was able to make you feel so welcome and relaxed. We aim to please and your praise for our team lets us know we're doing our...

Melbourne, Australia
Reviewed 12 November 2016

Sleek and stylish hotel in the heart of midtown. The rooms were typically sized for New York. However, they were well appointed with cupboards, excellent toiletries and water bottles (with filtered water available down the hall).

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Helpful?
Thank Natasha_BL
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for the review and rating, Natasha! It's wonderful you had such a pleasant experience at RowNYC! We strive to provide top-notch service and comfort for our guests. We're delighted that you got to enjoy and appreciate our proximity to so many of the city's best attractions. We aim to please! We look forward to hosting you again soon! Until...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Business Centre with Internet Access
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The revolutionary Row NYC hotel has pioneered a new era of individuality by meeting NYC's signature urban grit with grandeur - transforming one's stay into a completely contemporary experience. With a front row view to Times Square that's truly incomparable, our guests reside right in the middle of it all, with access to everything and anything - 24/7. Endlessly lounge-worthy, the Row NYC flaunts a spectacular lobby & statement spaces. Commissioned New York City inspired artworks electrify the atmosphere with animated light sculptures, and a digital art gallery by famed paparazzo Ron Gallela. Sitting in the bull's eye of Manhattan's most famous locales - including Broadway theaters, 5th Avenue shopping, Restaurant Row, world-class museums, Javits Center & nearby Central Park - the Row NYC is the ultimate New York City address. The hotel is ideally positioned just a few short blocks from Penn Station, the subway, and Port Authority Bus Terminal. LaGuardia, JFK and Newark airports are a 30 to 40 minute ride away. Valet & self-parking are available with convenience. The Row NYC boasts 1331 contemporary guest rooms on 28 floors, flaunting chic, Manhattan-inspired decor in white-hot hues mixed with unexpectedly vibrant custom furnishings. Other services include: Internet lounge in the lobby, Fitness studio, District M - a European express cafe, serving delicious sweet and savory pastries from NYC's finest bakeries and transforms into a chic Neapolitan pizza bar and cocktail lounge, serving hand-stretched pizzas and a curated selection of charcuterie and cheese from New York's famed Murray's Cheese Shop. Specialty cocktails, local craft beers and a live music lineup all contribute to an unforgettable evening. City Kitchen - Row NYC will also be home to a noteworthy food market. Offering cuisine from beloved New York City restaurants, it will be a way for guests and visitors to experience the city's most buzzed about food spots - without leaving the hotel. Iconic M: Open 24/7, our one-stop-shop for everyday essentials, including a wide range of international magazines and newspapers, snacks, fashionable souvenirs and toiletries. And, our concierge and multilingual staff are available for assistance - anytime. ... more   less 

Additional Information about Row NYC Hotel

Address: 700 8th Avenue, New York City, NY 10036-3901
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: $233 - $466 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Row NYC Hotel 4*
Number of rooms: 1331
Reservation Options:
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Hotel Style:
#17 Green Hotel in New York City
#203 Luxury Hotel in New York City
#233 Romantic Hotel in New York City
#237 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Row NYC Hotel staff and other travellers.
344 questions
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New York City, New York
Plaistow, New Hampshire
8 months ago
Glasgow, United Kingdom

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Questions? Get answers from Row NYC Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bathroom was a little small but everything was clean ”
 of 5 bubbles dawnb904, 22 Mar 2017 | Read review
“The room was OK.”
 of 5 bubbles raquelso, 21 Mar 2017 | Read review
“8th street view is beautiful from the 20th floor!”
 of 5 bubbles mikexdude, 21 Mar 2017 | Read review
“Early check-in was well worth the fee. ”
 of 5 bubbles Ashikogail, 21 Mar 2017 | Read review
“Room temperatures were hard to get use to, had to open the window every often”
 of 5 bubbles 816letitiam, 21 Mar 2017 | Read review
5 of 5