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Row NYC Hotel

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14,982 Reviews from our TripAdvisor Community

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Showing 10,729: English reviews
New York
Reviewed 20 October 2016

the bed was fine, didn't like the small pillows, need larger pillows. The staff, excellent service, especially Edgar, always watching, keeping the traffic flowing in front of hotel. Great place to stay if your attending a Broadway show.

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Helpful?
Thank Joyce W
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thank you for sharing this great review, Joyce. We are overjoyed to hear that you had a wonderful time with us at Row. We appreciate your compliments toward our staff members, and more specifically, toward Edgar. He always strives to provide our guests with amazing service and warm hospitality, and we are so glad you took notice and felt accommodated...

Toulouse, France
Reviewed 20 October 2016

Very Nice stay on this hotel very well located, close to Times Square, Subway, Hell's kitchen. The service is very good, wifi performent and rooms confortables . we realy appreciate the stay there , and Promote the Row.

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Helpful?
Thank F8329VMalainl
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for taking the time to share your lovely review with us, Alain! We're happy to hear you enjoyed your stay with us. We love our location too! You can't beat being in the middle of everything. It's great to know you have a comfortable place to come back to after a long day of sightseeing! With this said, Alain,...

Lenoir City, Tennessee
Reviewed 19 October 2016

The hotel was very easy to check in and out of which I appreciated. You can do everything online which saves a lot of time. The room was nice but there were dirty tissues left on the floor by the bed which made me question how well the whole room was cleaned. People make mistakes though and this was the...

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Helpful?
Thank kaylah629
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thank you for sharing this review with us, Kaylah. We are glad to see that you mostly enjoyed your stay at Row. We'd have to agree with you on our location; we love it, too. Hopefully, you were able to do some sightseeing around the city during your stay. It's also wonderful that you used our Stay N Touch system;...

Reviewed 19 October 2016

Very small room and bed, not a queen bed like it was told. Not enough room to keep my bags Elevator near de room, so I kept hearing noise of the elevator all night Good location, but not worth the price

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2Thank Rafael D
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We're deeply disappointed to hear about your experience, Rafael. In regards to room size, we have a diverse selection of room sizes available for booking on our website. In the future, we recommend looking into these options when planning a stay. However, it's unfortunate to hear your stay was not up to par. We will address your concerns with our...

Denton, Texas
Reviewed 19 October 2016

Our third stay at The Row confirmed our confidence once and for all it provides a quality experience for short stays in the center of the action. Convenient and clean with great security. Great access to theater, Times Square, transportation hubs, food.

Review collected in partnership with this hotel
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Helpful?
Thank Lisa S
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for sharing this stellar review, Lisa! We're thrilled to hear you enjoyed your stay with us. It's our pleasure to accommodate you to the fullest extent. However, your kind words let us know we're doing our job! After all, we pride ourselves on the smiles of our guests. Your happiness is our top priority! With this said, Lisa, we'd...

Boca Raton, Florida
Reviewed 19 October 2016 via mobile

We arrived around midnight. No bellhop available. We were told there was one person for the entire hotel after hours. The room we got was so different from the pictures of the rooms on the website. The carpet was filthy. You'd think you were in an entirely different hotel! You can tell that the renovation was a rush job.The worst...

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Helpful?
2Thank michelleminamd
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate the feedback, Michelle. We are deeply disappointed to hear about your experience at Row. We apologize for any inconvenience you experienced during your stay. At Row, we strive to create the best experiences for our guests, which is why this is so uspetting to hear. We will certainly bring these concerns to our management team so we may...

Reviewed 19 October 2016 via mobile

I stayed 3 nights there and our stay was wonderful. Our view of NYC, room and location of hotel were perfect. They were very nice at the check-in. Only problem we had about wifi. Even if it is written free on the booking, they asked me to pay 29$ per a day and i was only disappointed about it.

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Helpful?
Thank ugur1905
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thank you for sharing your review with us, Ugur. We are glad to see that you enjoyed your stay here at Row. We are delighted that you loved your room, view, location, and staff. We hope you were able to do some sightseeing around the city during your stay. It's wonderful that you felt accommodated by our friendly, helpful staff...

São Paulo, São Paulo, Brazil
Reviewed 19 October 2016

Very kind and polite people, especially Brasilians! We are very happy with our experience in Row NYC, our room was excellent, the lobby is very beautiful and cozy, the the location is sensational and the price is fair!

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Helpful?
Thank APaulaF
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for sharing this glowing review, Paula! We're thrilled to hear you had such a great time with us! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority. However, we appreciate your praise for our team. We always strive to go above and beyond for our guests. We pride ourselves on...

Sutton-in-ashfield, Notts
Reviewed 19 October 2016

Terrible organisation of checking in (took nearly an hour after travelling for 19 hours!), and took another 45 minutes to retrieve the bags from the concierge when checking out (not good when you need to get a taxi to the airport in time for your flight!). Hotel not very personal at all, foyer like an airport with too many people...

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3Thank K6568GKlauran
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Dear Guest, thank you for sharing your feedback. It's displeasing to hear about the experience you had during your stay. Providing our guests with excellent service and a comfortable environment is something we truly value. Please know this will be brought to the attention of our team so we may improve for the future. Regarding our facilities fee, we feel...

Melbourne, Australia
Reviewed 19 October 2016

Hotel was in a great location, rooms were small but did the job as we didn't spend much time there. Check in was not great, the guy who checked us in was not friendly, didn't provide a map of the area despite the guest before us getting one. Rooms were always clean.

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1Thank Victoria & Alex... P
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Dear Guest, thank you for sharing your review. Although we're glad to hear the cleanliness of our accommodations met your expectations and that you enjoyed our great location, it's displeasing to hear the service you received wasn't up to par. Providing our guests with excellent service is something we take seriously. Please know this will be brought to the attention...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Business Centre with Internet Access
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The revolutionary Row NYC hotel has pioneered a new era of individuality by meeting NYC's signature urban grit with grandeur - transforming one's stay into a completely contemporary experience. With a front row view to Times Square that's truly incomparable, our guests reside right in the middle of it all, with access to everything and anything - 24/7. Endlessly lounge-worthy, the Row NYC flaunts a spectacular lobby & statement spaces. Commissioned New York City inspired artworks electrify the atmosphere with animated light sculptures, and a digital art gallery by famed paparazzo Ron Gallela. Sitting in the bull's eye of Manhattan's most famous locales - including Broadway theaters, 5th Avenue shopping, Restaurant Row, world-class museums, Javits Center & nearby Central Park - the Row NYC is the ultimate New York City address. The hotel is ideally positioned just a few short blocks from Penn Station, the subway, and Port Authority Bus Terminal. LaGuardia, JFK and Newark airports are a 30 to 40 minute ride away. Valet & self-parking are available with convenience. The Row NYC boasts 1331 contemporary guest rooms on 28 floors, flaunting chic, Manhattan-inspired decor in white-hot hues mixed with unexpectedly vibrant custom furnishings. Other services include: Internet lounge in the lobby, Fitness studio, District M - a European express cafe, serving delicious sweet and savory pastries from NYC's finest bakeries and transforms into a chic Neapolitan pizza bar and cocktail lounge, serving hand-stretched pizzas and a curated selection of charcuterie and cheese from New York's famed Murray's Cheese Shop. Specialty cocktails, local craft beers and a live music lineup all contribute to an unforgettable evening. City Kitchen - Row NYC will also be home to a noteworthy food market. Offering cuisine from beloved New York City restaurants, it will be a way for guests and visitors to experience the city's most buzzed about food spots - without leaving the hotel. Iconic M: Open 24/7, our one-stop-shop for everyday essentials, including a wide range of international magazines and newspapers, snacks, fashionable souvenirs and toiletries. And, our concierge and multilingual staff are available for assistance - anytime. ... more   less 

Additional Information about Row NYC Hotel

Address: 700 8th Avenue, New York City, NY 10036-3901
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: $172 - $464 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Row NYC Hotel 4*
Number of rooms: 1331
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Prestigia and Jetsetter so you can book your Row NYC Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#205 Luxury Hotel in New York City
#233 Romantic Hotel in New York City
#237 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Row NYC Hotel staff and other travellers.
330 questions
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New York City, New York
Plaistow, New Hampshire
7 months ago
Glasgow, United Kingdom

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Questions? Get answers from Row NYC Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a corner room, much larger and good natural light”
 of 5 bubbles Rabbits1977, 22 Feb 2017 | Read review
“Dont get a room over-looking the indoor patio area as the machine noise is continuous”
 of 5 bubbles jaynieespinoza, 21 Feb 2017 | Read review
“Lower rooms at the front of the hotel can be noisy with cars, sirens - New York never sleeps!”
 of 5 bubbles ChrisES2258, 21 Feb 2017 | Read review
“Cool modern decor, all amenities catered for.”
 of 5 bubbles G4751VXsimont, 20 Feb 2017 | Read review
“Use another hotel - dont stay here please !”
 of 5 bubbles tang0164, 20 Feb 2017 | Read review
5 of 5