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Row NYC Hotel

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16,459 Reviews from our TripAdvisor Community

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Showing 11,907: English reviews
Eureka, California
Reviewed 15 January 2017 via mobile

I had no expectations when it came to the room size as I figured NY hotels would be cramped. Size doesn't bother me... but dried blood on the floor, pen and writing on the comforter, cigarette smoke everywhere and a non working AC/heater was not something I could deal with. This is truly the dirtiest hotel I have ever stayed...

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Helpful?
1Thank goni2119
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Dear Guest, we appreciate your feedback. We're deeply disappointed to hear about the problems you faced during your stay with us. We strive to provide our guests with excellent service and convenience. However, your experience is not on par with the service we're accustomed to providing. We hold ourselves to a higher standard. Your happiness and satisfaction are very important...

Singapore, Singapore
Reviewed 15 January 2017 via mobile

The hotel is well situated, just a block away from the busy streets of Times Square. It is surrounded by many theatres and there are plenty of shops around it. The bad point about this hotel is that it isn't big at all for family use. A room with two double beds cannot fit four adults. Cleanliness was also an...

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Helpful?
Thank charrrlynn
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for your feedback. We strive to provide our guests with top-notch service and convenience. However, it's unfortunate that your experience with us was anything less than perfect. We'll be addressing your concerns with the appropriate members of our team, moving forward. We hope you'll allow us another opportunity to provide you with the high-quality service we're accustomed to providing.

North Yorkshire, United Kingdom
Reviewed 15 January 2017

We recently visited NYC and stayed at the Row NYC for a total of 4 nights. This hotel is in a great location, just a stones throw away from Times Square and other major landmarks in Manhattan are only a short walk/subway ride away. The staff were very helpful and friendly and although the room was relatively small, it was...

Review collected in partnership with this hotel
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Helpful?
Thank Beth S
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for the 4/5 review, Beth! We're thrilled to hear that you had such a great stay with us! It's wonderful that you were able to take advantage of our central location in order to enjoy Times Square! We're also pleased that our team was friendly and able to accommodate you in any way possible. We'd love to have you...

Novara, Italy
Reviewed 15 January 2017

very bad sleep quality caused by the automatic air conditioner. Very large room but small bed. Good position near times square and restaurant row. It is near to subway (port authority). Check out Express

Review collected in partnership with this hotel
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Helpful?
Thank T9671OValessandroc
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for the 4/5 review! We're pleased to hear that you had a pleasant stay with us! It's wonderful that you enjoyed our location near Times Square and we hope you were able to see some of New York's finest attractions! However, we're disappointed that your stay was anything less than perfect. Your happiness and satisfaction are very important to...

Barry, United Kingdom
Reviewed 15 January 2017

Stayed Jan 2017 excellent location , spotless hotel, friendly helpful staff , best nights sleep we ever had in a hotel , best lifts in a hotel ever so fast ! Only down side is the $22 payment per night u got to pay !!

Review collected in partnership with this hotel
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Helpful?
Thank 855keriw
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for the excellent review! We're thrilled to hear that you had such a great stay with us! It's wonderful that you enjoyed our central location and hope you were able to see some of New York's finest attractions! We're also pleased that our team was friendly and helpful, and hope they were able to accommodate you in any way...

Farmingville
Reviewed 15 January 2017

I would definitely not recommend this hotel. At first glance the hotel gives the impression that it is a hip, modern hotel, but upon further inspection you realize that is it an older building that has been covered in paint and cheap plastic. It gave the impression that people use the hotel as a place to bring hookers. In our...

Review collected in partnership with this hotel
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Helpful?
Thank anthonybL5807AJ
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate your feedback, Anthony. We're very disappointed to hear that your stay was less than ideal. Our goal is to provide our guests with excellent service and convenience. However, your experience is not on par with the level of service we're accustomed to providing. We hold ourselves to a higher standard. Your happiness and satisfaction are very important to...

Reviewed 14 January 2017 via mobile

Awesome people at the front desk - really helpful! Rooms are small, but perfect. Convenient location - everything you'd need is close by. No room service, but City Kitchen attached was amazing!! We would definitely go back!

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Helpful?
Thank Cbeym
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for the perfect review! We're delighted to hear that you had such a lovely stay with us! Our team works very hard to accommodate our guests in any way possible, so it comes as no surprise that they took such good care of you! We're also very happy that you loved our location and were able to enjoy some...

Rochester, New York
Reviewed 14 January 2017

It was great. I have no other feedback. I would not hesitate to stay here again. It was central location for all I was doing. I would recommend this to friends. Your staff was excellent. Couldn't have been happier.

Review collected in partnership with this hotel
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Helpful?
Thank 115sandraz
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for the perfect review! We're delighted to hear that you had such an enjoyable stay with us! It's fantastic that you enjoyed our central location and we hope you were able to see some of New York's finest attractions. We're also very happy to hear that our team took great care of you! Your willingness to recommend us to...

Philadelphia, Pennsylvania
Reviewed 14 January 2017

My friends found this hotel after having a terrible experience with a previous hotel. The man at the front desk was very considerate and helpful giving us wonderful service and providing us a few free benefits. It made our experience in New York 10x better.

Review collected in partnership with this hotel
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Helpful?
Thank megelmer
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for the perfect review, Meg! We're delighted to hear that you had such a great experience with us! It's wonderful that our team was able to take such good care of you and gave you excellent service. We hope the rest of your stay was just as enjoyable! We look forward to seeing you again next time you're in...

Phoenix, Maryland
Reviewed 14 January 2017 via mobile

I have really enjoyed staying here. Found this via Groupon and have been happy. Fantastic location for theatre, eating, Times Square, midtown. Cheap but not a bit sleazy. Clean, minimal, small room, but just what you need when NYC, not the hotel room, is the reason for being here. Very attractive contemporary design. Up to date support for personal technology,...

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Helpful?
Thank Rita E
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate the 4/5 rating, Rita! We're happy you had such a lovely experience with us! It's fantastic you enjoyed our proximity to so many of the city's best attractions as well as our comfortable rooms. We're happy you appreciated the conveniently located City Kitchen. That's what we like to see! We're looking forward to hosting you again soon for...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Business Centre with Internet Access
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The revolutionary Row NYC hotel has pioneered a new era of individuality by meeting NYC's signature urban grit with grandeur - transforming one's stay into a completely contemporary experience. With a front row view to Times Square that's truly incomparable, our guests reside right in the middle of it all, with access to everything and anything - 24/7. Endlessly lounge-worthy, the Row NYC flaunts a spectacular lobby & statement spaces. Commissioned New York City inspired artworks electrify the atmosphere with animated light sculptures, and a digital art gallery by famed paparazzo Ron Gallela. Sitting in the bull's eye of Manhattan's most famous locales - including Broadway theaters, 5th Avenue shopping, Restaurant Row, world-class museums, Javits Center & nearby Central Park - the Row NYC is the ultimate New York City address. The hotel is ideally positioned just a few short blocks from Penn Station, the subway, and Port Authority Bus Terminal. LaGuardia, JFK and Newark airports are a 30 to 40 minute ride away. Valet & self-parking are available with convenience. The Row NYC boasts 1331 contemporary guest rooms on 28 floors, flaunting chic, Manhattan-inspired decor in white-hot hues mixed with unexpectedly vibrant custom furnishings. Other services include: Internet lounge in the lobby, Fitness studio, District M - a European express cafe, serving delicious sweet and savory pastries from NYC's finest bakeries and transforms into a chic Neapolitan pizza bar and cocktail lounge, serving hand-stretched pizzas and a curated selection of charcuterie and cheese from New York's famed Murray's Cheese Shop. Specialty cocktails, local craft beers and a live music lineup all contribute to an unforgettable evening. City Kitchen - Row NYC will also be home to a noteworthy food market. Offering cuisine from beloved New York City restaurants, it will be a way for guests and visitors to experience the city's most buzzed about food spots - without leaving the hotel. Iconic M: Open 24/7, our one-stop-shop for everyday essentials, including a wide range of international magazines and newspapers, snacks, fashionable souvenirs and toiletries. And, our concierge and multilingual staff are available for assistance - anytime. ... more   less 

Additional Information about Row NYC Hotel

Address: 700 8th Avenue, New York City, NY 10036-3901
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: $241 - $466 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Row NYC Hotel 4*
Number of rooms: 1331
Reservation Options:
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Hotel Style:
#17 Green Hotel in New York City
#205 Luxury Hotel in New York City
#232 Romantic Hotel in New York City
#236 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Row NYC Hotel staff and other travellers.
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Questions? Get answers from Row NYC Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms will be quieter at the back”
lizc225, 25 Apr 2017 | Read review
“Avoid locations near external a/c cooling fan”
angelaben2017, 25 Apr 2017 | Read review
“Keep up the good work!”
ericn390, 23 Apr 2017 | Read review
“Small room .Very little space to hang clothes .”
isherc2017, 22 Apr 2017 | Read review
“Last room 1148, but before I was at small room at 10 and one at 3º floor besides a operate machine !”
, 22 Apr 2017 | Read review
5 of 5