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- Decent location if on business and meetings or offices are nearby
- Overall clean, large rooms (for NYC standards)
- Comfortable bed
- Fridge and mini kitchen bar in select upgrade rooms
- Only 3 elevators in hotel with over...More
I am a fan of modern style but the W has terrible service in the US so I tend to avoid that chain. The Element chain however combines the modern style with friendly service in my experience and this hotel matched that expectation. The staff,...More
stayed here sept 30- Oct 4 2014. Stayed about same time period in 2013. A big change- downward- from 2013. Lobby area very dingy and dirty. Bathroom door in room so warped it would not close. Breakfast very basic and poor quality from 2013- and...More
2 Thank Virginia G
Response from Megan L, Starwood Hotels at Element New York Times Square WestResponded 23 October 2014
Dear Virginia G,
Thank you for being a loyal guest of ours and taking the time to share your review with us. We are disheartened to hear you were disappointed with your recent experience. We aim to maintain a clean environment, so we have addressed...More
Stayed here after a nightmare experience at another New York hotel.
Upon hearing my plight the staff here couldn't have been more helpful and gave me an upgraded room on the 39th floor with a view to die for.
I found the hotel staff courteous...More
We stayed at this hotel for a weekend in October. We had a room on the 40th floor.
The room itself was nice, with a mini kitchen and fridge, which was helpful with a baby.
But there was this LOUD LOUD ANNOYING whistling that kept...More
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the
affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
At first when I did my booking through AGODA, I kinda remembered that I was supposed to pay tax at the hotel. But I think in the end whatever price I've paid online (which was the price I was comfortable in) already included... More
At first when I did my booking through AGODA, I kinda remembered that I was supposed to pay tax at the hotel. But I think in the end whatever price I've paid online (which was the price I was comfortable in) already included everything. Money matters aside, hope you will enjoy your stay as I kinda miss this hotel, with the cocktail refreshment on weekdays evening and 24hr drink station everyday. Have a safe trip!