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Element New York Times Square West

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Element New York Times Square West
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3,801 Reviews from our TripAdvisor Community

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There are newer reviews for Element New York Times Square West
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Showing 2,422: English reviews
Reviewed 1 May 2014

The rooms are newly renovated and quite nice with small kitchenettes. Staff was pleasant although not particularity helpful. We are fairly loyal to Starwood properties, having been Platinum for years. So we thought we would stay here, great location and reasonably priced. The real problem is the elevators. It was a nightmare getting up and down. And the staff close...

Thank Mccardinalphoto
Karen M, Starwood Hotels at Element New York Times Square West, responded to this review

Dear Mccardinalphoto, Thank you for your continued loyalty to the Starwood family. We're happy to hear you enjoyed your guest room and our central location. We are aware of the challenges with the elevators. We are an extremely busy Times Square hotel and during peak hours, there is a short wait for elevators. For future stays, please reach out to...

Reviewed 30 April 2014 via mobile

We stayed for 4 nights, being my first NYC experience I can only say that this hotel really played a big part in how briallaint the weekend was. The location was perfect, 5 mins from tines square, a small walk from the subway and bus terminal and a nice view of Western Midtown / the Hudson from the top floor....

Thank upsidedan
Karen M, Starwood Hotels at Element New York Times Square West, responded to this review

Dear upsidedan, We're so glad you had a great stay and enjoyed our Heavenly beds in our guest rooms, hotel amenities, convenient location, and friendly staff. We look forward to welcoming you back in the near future.

Pickering, Canada
Reviewed 28 April 2014

Stayed here for 3 nights for the Easter long weekend. Overall it was a really nice hotel in a very convenient location. It's located a block away from the 42nd St station (A-C-E trains) for those who are willing to take the subway system. These trains all head to Lower Manhattan (E train will bring you to the World Trade...

2Thank Ryan8437
Milan, Italy
Reviewed 27 April 2014

The hotel is in an optimal position close to times square (2 minutes by foot). We stayed for honeymoon and suggest for any kind of travel. The position is optimal also to reach by foot a lot of great restaurants. Breakfast is great, choice of sandwiches, lot of fruit. The brakfast room could be a little crowded but the room...

2Thank FabrizioP82
Karen M, Starwood Hotels at Element New York Times Square West, responded to this review

Dear FabrizioP82, Happy honeymoon. We're ecstatic that you had a great time with us in the Big Apple. We hope to be able to host you again should your future travels bring you back to NYC. Enjoy married life!

Hendersonville, North Carolina
Reviewed 25 April 2014

Stayed here for Easter 2014. A very handy location and a very clean hotel. Every room has a small kitchen area which is useful whether eating in or not. The bathroom was roomy and new, with a very large shower and plenty of space. Breakfast time gets very congested due to the lack of space and amount of people given...

1Thank Shelley B
London, United Kingdom
Reviewed 24 April 2014 via mobile

I am sitting in the reception after checking out. What a lovely hotel it's not luxury but just what you need for a short break to NYC. Great room, friendly helpful staff located near port authority & subways & walking distance for times sq & broadway. The rooms are very clean and having the kitchen and other items is a...

Thank scampion74
Karen M, Starwood Hotels at Element New York Times Square West, responded to this review

Dear scampion74, Thank you for taking the time to write a review about your recent visit to NYC. We're thrilled you enjoyed our comfortable rooms, friendly staff, convenient location, and free daily breakfast. We look forward to your return the next time you're in the Big Apple!

Stockholm, Sweden
Reviewed 24 April 2014

Good hotel, good gym. Tasty breakfast. And an exelent location. Had a kichenette at my room. Clean and taken care of. Nice view out of room. The roof has a terras where you get a nice overview of New York City. It was a new experience waiting for the elevators, but might be normal in such high buildings.

Thank Andrei S
Karen M, Starwood Hotels at Element New York Times Square West, responded to this review

Dear Andrei S, We're glad you enjoyed your recent stay in Times Square and had a chance to check out our rooftop terrace with breathtaking views of the city. Thank you for your positive feedback and we look forward to hosting you again in the future.

Reviewed 24 April 2014

Element is a relatively new hotel with nice rooms. We had a room on 31st floor with a great view to the Empire States Building. WiFi and Breakfast are included, the room had even a small kitchen with fridge and microwave. Although the breakfast room was very crowded you can take the breakfast just to your room. The hotel is...

1Thank J R
Sydney, New South Wales, Australia
Reviewed 23 April 2014

Had a room on the 36th with a king bed. Above most of the road noise. Had its own kitchenette and full sized fridge. Hard to fault. The only small nit I had was their elevators. They skipped my floor more than they didn't and each day it literally took 10 min to get downstairs.

Thank AD240
Cumbria, United Kingdom
Reviewed 22 April 2014

This is a great hotel. This is our fourth trip to NYC and this hotel has everything you need for a great stay. The hotel staff are pleasant and very helpful, in particular Milly who sorted out a problem we had, Expedia's fault not the Hotel's, immediately. We had a suite on the 39th floor which was very good, spacious...

Thank Bill N

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Staying in Midtown

Neighbourhood Profile
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Element New York times square west is an eco-friendly Manhattan boutique hotel near Times Square and Broadway. Our hotel has 2 meeting rooms, complimentary breakfast, free wifi, and a fitness center. ... more   less 

Additional Information about Element New York Times Square West

Address: 311 West 39th Street, Between 8th and 9th, New York City, NY 10018-1401
Region: United States > New York > New York City > Midtown , Hell's Kitchen
Price Range: $191 - $513 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Element New York Times Square West 3.5*
Number of rooms: 411
Reservation Options:
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Also Known As:
Element New York Times Square West Hotel New York City
Hotel Style:
#39 Green Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Element New York Times Square West staff and other travellers.
116 questions
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Questions? Get answers from Element New York Times Square West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't Get a room on the west of the building (if you are facing it), These rooms are SMALL”
 of 5 bubbles jerrellu, 3 Feb 2017 | Read review
“Lower floors are better as elevators can't keep up.”
 of 5 bubbles smumba, 27 Jan 2017 | Read review
“pay a bit extra for a room with a view! One night it snowed and seeing the rooftops of New York covered in snow was quite charming.”
 of 5 bubbles av0ka, 23 Jan 2017 | Read review
“Quieter at rear.”
 of 5 bubbles EdinburghSky, 18 Jan 2017 | Read review
“Find another hotel in the Starwood group”
 of 5 bubbles euromarketer, 14 Jan 2017 | Read review
5 of 5