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Element New York Times Square West

Booking.comUSD 152*
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Certificate of Excellence
GreenLeadersSilver level
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Element New York Times Square West
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3,895 Reviews from our TripAdvisor Community

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There are newer reviews for Element New York Times Square West
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Showing 2,463: English reviews
unanderra
Reviewed 2 weeks ago

Stayed 4 nights here and rooms were small but clean and also had kitchen, bed comfortable, staff friendly and great location, but thats where it ended. The lifts to get down took up to 15 minutes and many times did not even stop on our floor and then going back up many times got halfway up then started to go...

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Helpful?
Thank jimiUnanderra
Stephanie D, Manager at Element New York Times Square West, responded to this review

Hello jimiUnanderra, Thank you for taking the time to share your feedback regarding your experience here at the Element. Please accept my sincere apology for the inconveniences that you had experienced during your stay. I do hope that you will give us another chance to serve you should your travels bring you back to New York City. Thank you,

Reviewed 2 weeks ago

The service personnel are extremely dismissing and rude. They will angry if you ask for help. Additionally, we witnessed one employee asking another client to keep it down in their room in an incredibly abrasive and uncalled-for manner. No respect for their customers. Additionally, the rooms are not cleaned well. We had rented out three rooms and none of them...

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Helpful?
Thank Mat H
Stephanie D, Manager at Element New York Times Square West, responded to this review

Hello Mat H, Thank you for taking the time to share your experience with us here at the Element. Our main goal is to make sure that we are exceeding all of your expectations during your stay. I am disappointed to hear that we have missed the mark with your stay. I sincerely apologize for the inconveniences that you had...

Shermans Dale, Pennsylvania
Reviewed 2 weeks ago

I love this hotel. Great location ! I was surprised that I had a full refrigerator , stove and microwave. Many places I have stayed in the city have NONE of these amenities. The bed is to die for! Breakfast was a bit scant and very crowded. My only other issue was waiting for the elevator. I took the stairs...

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Helpful?
Thank Tammy L
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello! Thank you so much for your feedback about your recent stay with us. We hope to have the opportunity to be of service in the near future. Safe travels!

Montreal, Canada
Reviewed 2 weeks ago via mobile

Great location hotel! We we're close to time square, the trains and Citi bikes so we could easily get to were we wanted to go. The complementary breakfast was good. He room was clean and adequate. You do have to plan for the evelator traffic, especially in the morning.

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Helpful?
1Thank nhawthorn1
San Francisco, California
Reviewed 2 weeks ago via mobile

Room overall was fine, clean and had a nice kitchen. But the hotel had a lot of problems: * Breakfast area is mobbed in the mornings. It's not even worth it. * Only 3 elevators for 40 floors. Prepare to wait * Constant long lines at the front desk if you need anything * Ac in our room was very...

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Helpful?
Thank Sachin A
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback about your stay. I apologize for the issues you noted that negatively impacted your experience and do not accurately reflect our commitment to service and product quality. Nevertheless. your comments help us to improve, and I would be happy to personally address your concerns. Please contact me directly at gm@elementtimessquare.com so that I...

Reviewed 3 weeks ago via mobile

I was very happy with the hotel. The people were very nice with me and my kid, breakfast ok... The last night the AC broke. We couldnt sleep so we called for them to fix it but they said they could only do it in the morning. We didnt sleep until 6 am when the air conditioner made a weird...

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Helpful?
2Thank Jesus R
Stephanie D, Manager at Element New York Times Square West, responded to this review

Good Afternoon Jesus R, I sincerely apologize for the inconvenience that you had experienced on your last night here at the Element. We want to make sure that we are exceeding all of your expectations during your stay and I am disappointed to hear that this did not occur with your experience. I do hope that you will give us...

Prague, Czech Republic
Reviewed 3 weeks ago

We stayed in this hotel for 4 nights. Our decision was great, because this hotel has great locatin, lovely staff. Our room was very nice. Great breakfast. Small kitchen in room is good idea. You can take a way your breakfast.

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Helpful?
Thank Pavla S
Mount Dora, FL
Reviewed 4 weeks ago

First, the location is only 2 blocks from Times Square and the Port Authority Terminal which is very convenient. The hotel is very welcoming and has a large sitting area in front plus a quiet area in the back with couches and tables and chairs. Off to one side is a desk area with several computer terminals and a printer....

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Helpful?
Thank Joannr1636
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for sharing your feedback about the hotel! We appreciate your detailed comments about your experience, including your comments about our complimentary Rise breakfast service. Your comments will be shared with out team and used to support our effort to improve and maintain product quality. Thank you for your favorable comment about Amanda, as well. We certainly...

Essex
Reviewed 4 weeks ago

I went here with my partner for 4 nights from 17th March. We booked this hotel for the location near Times Square and because it had a kitchen in the room. The bathroom was very modern and the shower was excellent. The room was clean and the kitchen even had a dishwasher. The room was a bit small with my...

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Helpful?
Thank Essexbird15
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback about your stay. We pleased that you enjoyed your stay with us, and look forward to your next stay when you return to NYC. Safe travels!

UK
Reviewed 4 weeks ago via mobile

We stayed here for a week and was not disappointed. The reviews were very mixed however the room was perfect in size, clean we did not want for anything. The staff were really helpful in every way. Upon arrival we asked for a cup of milk so we could have a coffee and this was not an issue. People complained...

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Helpful?
Thank sarah k
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your favorable comments about our hotel! We are very delighted that you enjoyed your time with us, and indeed hope to be your NYC hotel of choice in the future! Safe travels!

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07/05/2017 08/05/2017
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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Element New York times square west is an eco-friendly Manhattan boutique hotel near Times Square and Broadway. Our hotel has 2 meeting rooms, complimentary breakfast, free wifi, and a fitness center. ... more   less 

Additional Information about Element New York Times Square West

Address: 311 West 39th Street, Between 8th and 9th, New York City, NY 10018-1401
Region: United States > New York > New York City > Midtown , Hell's Kitchen
Price Range: $264 - $577 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Element New York Times Square West 3.5*
Number of rooms: 411
Reservation Options:
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Also Known As:
Element New York Times Square West Hotel New York City
Hotel Style:
#40 Green Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Element New York Times Square West staff and other travellers.
122 questions
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Questions? Get answers from Element New York Times Square West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay on a lower level if possible to avoid the lifts, there is no view.”
jimiUnanderra, 12 Apr 2017 | Read review
“the higher the room, the less the noise and better views”
thecornstar, 26 Mar 2017 | Read review
“High floor”
yem2015, 14 Mar 2017 | Read review
“Ask for a room with a view of the Empire State Building”
JamesK615, 3 Mar 2017 | Read review
“Choose a lower floor - and walk down the stairs if you can rather than wait for those lifts.”
sfdann, 27 Feb 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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