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Element New York Times Square West

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Traveller (2127)
Room & Suite (1099)
Dining (68)
Overview
  • Excellent35%
  • Very good43%
  • Average13%
  • Poor5%
  • Terrible4%
Travellers talk about
“free breakfast”(218 reviews)
“times square”(534 reviews)
“full size fridge”(69 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star accommodation
All hotel details
Additional information
Offers from Element New York Times Square West
Special Offer: Sunny Savings in New York
Hotel deals
Offers from Element New York Times Square West
Special Offer: Sunny Savings in New York
Hotel deals
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Rooms
27 Aug.28 Aug.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,557)
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2,803 results
Traveller rating
1,011
1,054
389
195
154
Traveller type
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LanguageEnglish
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1,011
1,054
389
195
154
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1 - 5 of 2,803 reviews
Reviewed 3 days ago via mobile

Never come back to this hotle if they don’t fix their lift! The lift in this hotle Is a joke. you won’t believe you are actually in NYC. They should take down the Westin name from this hotel. So misleading.More

2  Thank Julie L
Response from TeamMarriott, Manager at Element New York Times Square WestResponded yesterday

Dear Guest, Thank you for your review and for your loyalty to our brand. Our hotels are known for their meticulous attention to detail and excellent service, so we are sorry for the inconvenience caused by maintenance issues with our elevators and for failing to...More

Hotel's Favourite
Reviewed 4 weeks ago

We stayed here during my friend's relocation to NYC. It was an extended stay and it was great. The location could not be better.. a few doors to many eateries along with the subway not to mention Times Square. We had the pleasure of meeting...More

1  Thank CaliforniaNordLouis
Response from TeamMarriott, Manager at Element New York Times Square WestResponded 4 weeks ago

Dear CaliforniaNordLouis, We appreciate you taking the time to post your review of Element New York Times Square West! We are glad that everything went great during your stay and that our courteous associates made for a memorable experience. Thanks for recognizing our staff, as...More

Reviewed 4 days ago

We came to NYC for a 2-night stay. 2 out of the 3 elevators were not working. I requested a room away from the elevator and one of our rooms was directly across from the elevator. The rooms are tiny and not clean. We had...More

1  Thank softballmom2015
Response from TeamMarriott, General Manager at Element New York Times Square WestResponded 3 days ago

Dear softballmom2015, Thank you for taking time to share your valuable feedback and for being our guest. We sincerely apologize for the issues you experienced with the wait time of our elevators and the lack of housekeeping service. You have our assurance that we are...More

Reviewed 4 days ago via mobile

Stayed here Fri-Sat. Hotel is not designed for its capacity. Waited 10 minutes for elevators that didn’t stop on their way down, then proceed to descend 25 flights of stairs. Breakfast room on a Saturday morning is a zoo, and mind you: paper plates, stale...More

1  Thank David R
Response from TeamMarriott, General Manager at Element New York Times Square WestResponded 3 days ago

Dear David R, While we are happy you enjoyed your room and our location, we are very sorry for the inconvenience you experienced due to the long wait time of our elevators and that our breakfast area was crowded during your time with us. We...More

Reviewed 5 days ago

Stayed here for 3 nights, includes a great breakfast. Staff were very friendly, everyone we encountered were pleasant and helpful. The breakfast staff were efficient and wiped the sides and always ensured a good supply of breakfast The room was small but perfect for us....More

Thank Mica76
Response from TeamMarriott, Manager at Element New York Times Square WestResponded 5 days ago

Dear Guest, Thank you for sharing about your stay at Element New York Times Square West. It's good to know that you both loved our location and staff. We understand the importance of the details that make up an exceptional stay and are happy knowing...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Pool
Hotel Amenities
Business Centre with Internet Access
Wheelchair Access
Breakfast included
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Details
Price range
USD 174 - USD 467 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#46 Green Hotel in New York City
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 174 - USD 467 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#46 Green Hotel in New York City
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (2127)
Room & Suite (1099)
Dining (68)
Pool & Beach (5)
Amenities (92)
Family and Play Areas (11)
Business Centre & Event Rooms (6)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
Ask a question
Toby M
5 August 2018|
AnswerShow all 3 answers
Response from junkieonjava | Reviewed this property |
yes they do but I booked, If you walk in and room available Im sure they do take cash as most hotels do.
0
Votes
Toby M
4 August 2018|
AnswerShow all 10 answers
Response from travellertpe2017 | Reviewed this property |
I think so. The studio I stayed has full kitchenware and a big refrigerator. I suggest you ask the hotel staffs.
1
Vote
shellsal
25 July 2018|
AnswerShow all 4 answers
Response from CliveNYC | Reviewed this property |
There are many options. If you have big luggage, you may want to take a yellow taxi (fixed price) or Uber/Lyft (only if your smart phone can work once you arrive). For less expensive option, reserve in advance a ride share... More
1
Vote
Room Tips
"Do not stay here at all."
Read review
"It has 3 elevators and they do not always work so you may have to wait a long time for your lift. If you are..."
Read review
"Lower floors only -- elevators are inadequate."
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"stay on the lowest floor possible. Elevators are impossible! Use the stairs."
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