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The James New York

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1,329 Reviews from our TripAdvisor Community

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Showing 1,218: English reviews
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San Juan, Puerto Rico
Reviewed 1 week ago

My husband and I stayed at The James for a long weekend, to celebrate our anniversary. It was wonderful. We were surprised to have chilled champagne and strawberries waiting in our room, and a lovely note congratulating us. Such a caring detail. The rest of our stay was flawless, and the staff could not have been nicer, thoughtful and helpful....

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Thank CulebraFan
marysville ohio
Reviewed 2 weeks ago

Stayed here all week and not as happy as i have been in the past. There is no "loyalty" towards people that have stayed there over and over. I usually get a small upgrade and when I asked they said there were none, however my traveling companion, checking in at the same time as me, that was staying there for...

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1Thank lindas286
Singapore, Singapore
Reviewed 2 weeks ago

In general, staying at James New York was a great experience. Soho, Tribeca and DownTown are all a very short and enjoyable walk away. I had a corner studio room and recommend spending that little more as the views are great and help you feel connected with the city. The shower and bathroom was modern and refreshing, a very comfy...

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Thank Toffael
Dublin, Ireland
Reviewed 3 weeks ago via mobile

I stayed here for four nights with my mum to celebrate my 21st. Convenient Soho location, right beside the a/c/e and 1 subway lines with many more lines just a 10 minute walk away. Mr. Rauer and all his staff went out of their way to make our stay very special. Check in desk staff, doormen and house keeping were...

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Thank IReardon
jrauer2016, General Manager at The James New York, responded to this review

Dear IReardon, Thanks for sharing your experience on Trip Advisor. It was a pleasure to have you and your daughter celebrate a milestone birthday at The James. I am sure you researched many hotels and I am glad we exceeded your expectations. It is great you had a chance to enjoy all we have to offer from our breathtaking views...

Reviewed 3 weeks ago via mobile

We had a lovely experience at the James! Everyone was king and helpful. Morgan was a dream and helped us score some fabulous reservations in addition to giving us lots of recommendations. Lobby very swanky. Rooms very clean and beautiful view. Jimmy (the bar) very cool! Location is really nice - walking distance to Greenwich and east and west village....

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Thank Katie E
jrauer2016, General Manager at The James New York, responded to this review

Dear Katie E, Thank you for the fantastic review of The James New York. It is wonderful to read that you enjoyed the design, location and amenities we offer. Thank you as well for mentioning Morgan in your comments. I will be sure to share this with him. If you ever need assistance at The James do not hesitate to...

Reviewed 4 weeks ago via mobile

Cozy, friendly, comfortable with clever spaces and out door cuteness. We had a mix up with valet service that management addressed. If this is the neighborhood you want to be in. This hotel is a great choice. We shall return.

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Thank Marycoe
jrauer2016, General Manager at The James New York, responded to this review

Dear Marycoe, Thank you for the review from your recent stay at The James New York. I am thrilled you enjoyed your experience and the service provided by our team. It is great to see that our manager on duty was able to resolve your valet issue to your expectations. If you ever need assistance at The James, do not...

Reviewed 4 weeks ago via mobile

Beautiful design hotel, perfectly located if you want to visit Soho, hot spot roof top bar with welcoming ambiance, delicious restaurant and great staff..... but above all Johnny and Elaine stood out of the crowd surprising me with the best service I could expect from this Hotel, amazing!!

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Thank Olivia L
jrauer2016, General Manager at The James New York, responded to this review

Dear Olivia L, Thank you for taking the time to post a review on Trip Advisor. At The James we are passionate about our guests and providing genuine service. I appreciate you mentioning Johnny and Elaine your comments. They are two of our very best. I am thrilled you enjoyed your stay with us and look forward to welcoming you...

San Francisco, California
Reviewed 4 weeks ago

I was thrilled to book The James for a great deal on Hotel Tonight for a last minute trip to NYC. My office is just around the corner, so having convenience and a chic hotel was a win-win. I arrived on a red-eye at 4:30am to be ready for an 8:15 meeting. When I got to the hotel at 5:15,...

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Thank bradyecampbell
jrauer2016, General Manager at The James New York, responded to this review

Dear bradyecampbell, Thank you for sharing your James experience on Trip Advisor. I think the title of yuour review says a lot about The James New York. We are very accommodating, convenient and of course chic (and comfortable). I appreciate your detailed review and will certainly share with our team. If you ever need assistance at The James, feel free...

Los Angeles, California
Reviewed 4 weeks ago via mobile

Room was very small; hotel staff entered room 4 times for maintenance during a one night stay for water leak and left items from previous guest. Poor view from 3rd floor. No front desk attendance at 6.30am for check out.

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1Thank tomypro
jrauer2016, General Manager at The James New York, responded to this review

Dear tomypro, Thank you for the review and for bringing these issues to our attention. As you can see from all of the positive feedback on Trip Advisor, your experience is unusual and certainly not in line with our standards for comfort and service. Please send me an email at jrauer@jameshotels.com if you would like to discuss further. I hope...

Toronto, Canada
Reviewed 4 weeks ago via mobile

Stayed in a Queen room this time for 4 nights from Jan 16 - Jan 20. Room was comfortable and a good size given NYC standards. The hotel is starting to show its age. Woke up to dark brown water coming from the bathroom faucet and shower. Management was able to implement a fix by the time I returned to...

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Thank TravellerJeffToronto
jrauer2016, General Manager at The James New York, responded to this review

Dear TravellerJeffToronto, Thank you for posting a review from your January stay at The James New York. I would like to apologize for the inconvenience you experienced with your shower. We had a brief interruption to water service which was immediately corrected. I have reached out to you directly via Trip Advisor so that we can connect. I hope to...

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Staying in SoHo

Neighbourhood Profile
SoHo
Once the artistic hub of New York City, SoHo (South of Houston) is now one of the premiere shopping destinations in the world. Housing everything from the most popular luxury brands to swank boutiques you won’t find anywhere else, this is a sophisticated shopper’s dream come true. Broadway teems with big-name stores and people during the day, while Prince and Spring Streets are the other main drags to explore by foot. Take a detour down the quieter side streets to see the real star of the district –majestic cast-iron architecture everywhere you look. What were once warehouses and art studios are now meticulously restored loft buildings favored by many of New York’s celebrities, making SoHo one of the trendiest addresses in the city. The pretty streets of Nolita (North of Little Italy) offer a more sedate vibe, with plenty of tiny boutiques and hip restaurants to seek out.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Anchoring Soho's southwest corner, The James New York is an ideally situated, warmly modern, residential styled luxury hotel that delivers an artful blend of exquisitely hand-crafted design, intuitive service and personalized comfort. Unique features include all-glass Sky Lobby, rooftop deck and pool with river-to-river Manhattan views. The lush Urban Garden is an outdoor escape, offering seasonal entertainment, cultural events and fine cuisine. With activities including Tribeca Film Festival screenings, yoga, spa services, croquet and more, the Urban Garden is a hub for creative communities to gather and interact. Guests are invited to dine at David Burke Kitchen which offers wholesome and hearty modern American food, locally sourced and presented in the creative and whimsical style that is Burke's trademark. Enjoy cocktails at JIMMY, our rooftop bar which boasts a sexy social atmosphere, with an enclosed bar and lounge set against 360-degree views of the Manhattan skyline. ... more   less 

Additional Information about The James New York

Address: 27 Grand St., New York City, NY 10013-1618
Region: United States > New York > New York City > SoHo , Manhattan
Price Range: $408 - $803 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The James New York 4.5*
Number of rooms: 114
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Travelocity, Cheap Tickets and Jetsetter so you can book your The James New York reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The James New York Hotel New York City
Hotel Style:
#46 Business Hotel in New York City
#113 Family Hotel in New York City
#116 Luxury Hotel in New York City
#141 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The James New York staff and other travellers.
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Questions? Get answers from The James New York staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the 15th Floor. It was great.”
 of 5 bubbles CulebraFan, 14 Feb 2017 | Read review
“Choose a corner studio for amazing views of Financial District!”
 of 5 bubbles Toffael, 4 Feb 2017 | Read review
“Rooms facing Varick/Broadway are noisy.”
 of 5 bubbles bradyecampbell, 24 Jan 2017 | Read review
“its a pretty slim building, so I would ask for a room away from the elevator, but I think all the rooms have a great view.”
 of 5 bubbles WhyVonneM, 20 Jan 2017 | Read review
“14th floor had no street noise.”
 of 5 bubbles lauderdalelocal2013, 17 Jan 2017 | Read review
5 of 5