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The James New York

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1,344 Reviews from our TripAdvisor Community

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Arlington, Texas
Reviewed 6 days ago NEW

The James is a great choice. Can't beat the location, area shopping and dining are terrific. Such a special place. We were there to celebrate a special occasion and it was at every turn. The restaurant in the hotel, David Burkes Kitchen is lovely as are all the people who work there. We will return soon...

Review collected in partnership with this hotel
Thank NJbeachgirl62
San Juan, Puerto Rico
Reviewed 15 February 2017

My husband and I stayed at The James for a long weekend, to celebrate our anniversary. It was wonderful. We were surprised to have chilled champagne and strawberries waiting in our room, and a lovely note congratulating us. Such a caring detail. The rest of our stay was flawless, and the staff could not have been nicer, thoughtful and helpful....

1Thank CulebraFan
About Hotel's Favourite Review
jrauer2016, General Manager at The James New York, responded to this review

Dear CulebraFan, Thank you for sharing your experience at The James New York on Trip Advisor. It was a pleasure and honor to have you celebrate your anniversary with us. I am glad you mentioned in your reservation that it was a special occasion. The more we know about our guests the better we can create memorable experiences. We look...

Minneapolis, Minnesota
Reviewed 1 week ago

We picked this hotel because we had an event in Soho and the location was quite convenient. Overall, it was a largely positive experience with a few missed details that were frustrating. Pros: 1) The location-the hotel is on the very edge of Soho. As such, it's also quite convenient to Tribeca. Lots of shops, restaurants, and bars. 2) Architecturally...

1Thank Julia H
Reviewed 2 weeks ago via mobile

Amazing corner suite on 14th floor arranged by manager. You won't get a better view in downtown Manhattan. Great SOHO location Nice extras such as coffee, fruit, pastries in the sky lobby Cool roof terrace and bar Highly recommended - the best hotel, right in the heart of the action. Thanks mr Rauer !!!!

2Thank julian g
Columbus, Ohio
Reviewed 4 weeks ago via mobile

The James treats you well. I stay at the James about every other month. During my most recent stay Rebecca at the front remembered me by name when I checked in. The next evening I ran into Julio the Room Service manager. I had not seen him in over a month and he also remembered me by name. Very impressive...

Thank JohnWilliamBrennan
jrauer2016, General Manager at The James New York, responded to this review

Dear JohnWilliamBrennan, Thank you for posting a review from your most recent stay at The James. We certainly take pride on the quality and personable service that our team provides our guests. I appreciate you mentioning Rebecca and Julio in your review. We will be sure to recognize their efforts. If you should ever need assistance at the James do...

Reviewed 15 March 2017 via mobile

This hotel was everything we hoped for... it's got a true NYC loft vibe and the bathroom was super cool... Room service for dinner was amazing, you have to try... And the restaurant down stairs was just as great. We would stay here again even though they had a mix up and charged us for our stay when checking out...

Thank dinksunited
jrauer2016, General Manager at The James New York, responded to this review

Dear dinksunited. Thank you for sharing your ecent experience at The James on Trip Advisor. I am happy to see that you enjoyed your experience at the hotel and in our restruant, David Burke Kitchen. I apolgoze for the inconvenience with your reservation as it seems there was a miscommunication from the booking agent. I understand this is now resolved...

Washington DC, District of Columbia
Reviewed 9 March 2017

I booked this hotel at last minute. I checked into a room that was shabby by any standard, much less the standards of a top hotel. There were stains on the chair, the table and the floor. The windows were streaked with fingerprints. The u-bolt looked as though someone had tried to force their way into the room. The smoke...

3Thank T. M
jrauer2016, General Manager at The James New York, responded to this review

Dear T.M. Thank you for sharing this with us on Trip Advisor as it allows us to take immediate action and correct these issues. As you can see from our many great reviews and pictures this is certainly not in line with our standards for comfort and maintenance. I have sent you a message via Trip Advisor and our Executive...

Boston, Massachusetts, United States
Reviewed 9 March 2017 via mobile

We had a great stay, the room was small but modern and cozy and bathroom was very sleek. This is a Fab location in SoHo which just can't be beat! Interesting building, friendly staff, and wine and cheese in the lobby each afternoon. Looking forward to going back this summer as there is a several outdoor areas including rooftop bar...

Thank Kennyosh
jrauer2016, General Manager at The James New York, responded to this review

Dear Kennyash, Thank you for the great review from your stay at The James New York Soho. I agree that the location, service, design and James Club amenities cannot be beat! All of the amenities and service we offer are designed to enhance our guest experience. Once the spring season is in bloom our outdoor spaces transition into a green...

Reviewed 7 March 2017 via mobile

I guess I'm in the minority here. My stay at The James hotel was a bit unpleasant. My main complaints are cleanliness and maintenance. What happened? Well other than my room being infested with spiders (I saw 3 large ones on separate occasions) and my shower tile being moldy/rusty/dirty, I also had the pleasantly of my smoke detector battery begin...

2Thank Jonathan R
jrauer2016, General Manager at The James New York, responded to this review

Dear Jonathan R, Thank you for posting a review on Trip Advisor. As you can see from our many great reviewes your feedback is not consistent with the service and comfort we provide at The James. Please contact me directly so that we can get additional information and take appropriate action to this questionable review. Sincerley, Joseph Rauer General Manager...

Reviewed 3 March 2017 via mobile

We have a nice room on the 16th with a beautiful view of the city. Nice bathroom and the bed and sheets were really comfortable. I like the hh in the evenings with wine and cheese. Also in the mornings you get pastries and coffee. Another plus is the drinking water they provide in the rooms. I loved that, so...

Thank Paola C
jrauer2016, General Manager at The James New York, responded to this review

Dear Paola C, Thank you for sharing your recent experience at The James on Trip Advisor. I am glad you experienced all that we had to offer and appreciated the amenities of The James Club and the artistic influences around the hotel. As you know our location is perfect and the views from our rooms and rooftop bar Jimmy are...

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Staying in SoHo

Neighbourhood Profile
Once the artistic hub of New York City, SoHo (South of Houston) is now one of the premiere shopping destinations in the world. Housing everything from the most popular luxury brands to swank boutiques you won’t find anywhere else, this is a sophisticated shopper’s dream come true. Broadway teems with big-name stores and people during the day, while Prince and Spring Streets are the other main drags to explore by foot. Take a detour down the quieter side streets to see the real star of the district –majestic cast-iron architecture everywhere you look. What were once warehouses and art studios are now meticulously restored loft buildings favored by many of New York’s celebrities, making SoHo one of the trendiest addresses in the city. The pretty streets of Nolita (North of Little Italy) offer a more sedate vibe, with plenty of tiny boutiques and hip restaurants to seek out.
Explore this neighbourhood


  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Breakfast Available
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Anchoring Soho's southwest corner, The James New York is an ideally situated, warmly modern, residential styled luxury hotel that delivers an artful blend of exquisitely hand-crafted design, intuitive service and personalized comfort. Unique features include all-glass Sky Lobby, rooftop deck and pool with river-to-river Manhattan views. The lush Urban Garden is an outdoor escape, offering seasonal entertainment, cultural events and fine cuisine. With activities including Tribeca Film Festival screenings, yoga, spa services, croquet and more, the Urban Garden is a hub for creative communities to gather and interact. Guests are invited to dine at David Burke Kitchen which offers wholesome and hearty modern American food, locally sourced and presented in the creative and whimsical style that is Burke's trademark. Enjoy cocktails at JIMMY, our rooftop bar which boasts a sexy social atmosphere, with an enclosed bar and lounge set against 360-degree views of the Manhattan skyline. ... more   less 

Additional Information about The James New York

Address: 27 Grand St., New York City, NY 10013-1618
Region: United States > New York > New York City > SoHo , Manhattan
Price Range: $472 - $858 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The James New York 4.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
The James New York Hotel New York City
Hotel Style:
#46 Business Hotel in New York City
#111 Luxury Hotel in New York City
#112 Family Hotel in New York City
#140 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The James New York staff and other travellers.
14 questions
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Questions? Get answers from The James New York staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suite was lovely. Beds are great. Do not shy away because of talk about glass bathroom. I believe it was mentioned on Fodors. There is a beautiful screen that comes down with the touch of a button, but while open it adds tons of "footage" to he room. Ingenious.”
NJbeachgirl62, 17 Apr 2017 | Read review
“I would recommend a corner suite for the best views.”
Staylee, 27 Feb 2017 | Read review
“We stayed on the 15th Floor. It was great.”
CulebraFan, 14 Feb 2017 | Read review
“Choose a corner studio for amazing views of Financial District!”
Toffael, 4 Feb 2017 | Read review
“Rooms facing Varick/Broadway are noisy.”
bradyecampbell, 24 Jan 2017 | Read review
5 of 5