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Fairfield Inn & Suites New York Manhattan/Times Square

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1,797 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites New York Manhattan/Times Square
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Showing 1,156: English reviews
Sour Lake, Texas
Reviewed 2 weeks ago via mobile

Just awesome!! Very clean and nice room. Small but good use of space! From check in to check out, the staff was very kind and accommodating! I called the front desk to inquire about where to purchase a bottle of water. Within five minutes there was a knock on the door and a gentleman gave us bottles of water! Evette...

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Helpful?
Thank StarlightWitch
Management response:

Valued Guest, Thank you for taking the time to complete your review and provide us with information in regards to your recent stay with us. On behalf of the hotel management and staff I wish to thank you for your kind comments. We constantly strive to improve our services and it is always refreshing to receive positive comments from our...

Bishop Auckland, England, United Kingdom
Reviewed 2 weeks ago via mobile

Stayed here for a long weekend for my 40th birthday. Room had a view of the Empire State Building which was an added touch. Arrived slightly early so room wasn't ready so we left our suitcases and went out for a few hours. Lobby area and reception very clean and modern. Room spacious with free wifi and good choice of...

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Helpful?
Thank Lee B
Management response:

Thank you for taking the time to complete your review and provide us with information in regards to your recent stay with us. On behalf of the hotel management and staff I wish to thank you for your kind comments. We constantly strive to improve our services and I do apologize that our breakfast was not up to your standards....

Midlands
Reviewed 2 weeks ago

Stayed with 3 friends on a mini break. Room very small, booked a family room but in my opinion not adequate for 4 people. The sink in the bathroom was dirty on arrival, someone else's toothpaste remnants down the side of the sink & over the toilet roll holder. Not nice! Breakfast room, very very small. Everything was throw away...

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Helpful?
Thank Wend_Mike_Midlands
Michelle G, Front Office Supervisor at Fairfield Inn & Suites New York Manhattan/Times Square, responded to this review

Thank you for taking the time to review your recent stay with us at the Fairfield Inn & Suites Manhattan/Times Square. First & foremost I would like to apologize for the inconvenience you experienced throughout your stay regarding the guest room. We constantly strive to provide an environment of comfort and value to our guests; therefore we are sincerely concerned...

Reviewed 2 weeks ago via mobile

We got a great offer for 3 double bed rooms for 9 nights in February. The hotel is just a block away from the nearest subway station and it is nicely decorated. Breakfast was included and though it the same everyday and you had to wait for a table it had a little bit of everything and to go boxes....

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Helpful?
Thank Pamella A
Michelle G, Front Office Supervisor at Fairfield Inn & Suites New York Manhattan/Times Square, responded to this review

Thank you for taking the time to review your recent stay with us at the Fairfield Inn & Suites Manhattan/Times Square. We appreciate your honest feedback on your experience. There is always room for improvement and we appreciate you assisting us towards that goal. We hope to welcome you back to the area in the near future.

Naugatuck, Connecticut
Reviewed 3 weeks ago via mobile

Got a great price last minute and was not disappointed! Usually I only come into the city for the day, however I decided to splurge on a one night stay. I had been to The Sky Room before and loved the rooftop lounge so when I found a great deal I booked right away. The location is great, close to...

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Helpful?
1Thank morganel82
Michelle G, Front Office Supervisor at Fairfield Inn & Suites New York Manhattan/Times Square, responded to this review

Thank you for taking the time to review your recent stay with us at the Fairfield Inn & Suites Manhattan/Times Square. We are very delighted to know you thoroughly enjoyed your stay with us. It is always a pleasure to read positive guest feedback regarding their experience. Your recommendation to our property is very appreciated. We hope to welcome you...

Collegeville, Pennsylvania
Reviewed 3 weeks ago via mobile

My husband and I recently stayed here when we came to NYC to celebrate our 40th wedding anniversary! We had an early check in and when we arrived we found we were given an upgrade and our very comfortable and clean room was ready! The staff could not have been better. In the morning the breakfast area was crowded, but...

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Helpful?
1Thank BJK18
Michelle G, Front Office Supervisor at Fairfield Inn & Suites New York Manhattan/Times Square, responded to this review

Thank you for taking the time to review your recent stay with us at the Fairfield Inn & Suites Manhattan/Times Square. It is a pleasure to know you enjoyed your stay with us. We are delighted to know the staff was able to accommodate all your requests and made your 40th wedding anniversary very special! We hope to welcome you...

Reviewed 3 weeks ago

The room was cold. I was there in January when the temperatures were really low. The heater could only go up to 26 degrees. I got an extra duvet but it didn't help much. The employees at the hotel said there was nothing that could be done to make it warmer. However on the last day as I was checking...

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Helpful?
Thank Deborah B
Michelle G, Front Office Supervisor at Fairfield Inn & Suites New York Manhattan/Times Square, responded to this review

Thank you for taking the time to review your recent stay with us at the Fairfield Inn & Suites Manhattan/Times Square. First & foremost please accept my apologies for the inconvenience you encountered with the HVAC unit during your stay. I also want to apologize for the information you were given regarding how you made the reservation. We treat all...

Newark, DE
Reviewed 3 weeks ago

The reason for my mediocre review is the front desk. It is amazing that there were no tea bags when I needed some tea at night and the front desk was less than helpful. I am a regular at the Fairfield Inn Penn Station, NYC - a hotel which I absolutely love. It is mind boggling that how can there...

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Helpful?
1Thank SomuNewark_DE
Michelle G, Front Office Supervisor at Fairfield Inn & Suites New York Manhattan/Times Square, responded to this review

Thank you for taking the time to review your recent stay with us at the Fairfield Inn & Suites Manhattan/Times Square. First & foremost I apologize for the inconvenience you encountered with the front desk regarding the tea. We constantly strive to provide an environment of comfort and value to our guests; therefore we are sincerely concerned when we fall...

Houston, Texas
Reviewed 3 weeks ago

Rooms were very comfortable but not very spacious. That is New York City!! Breakfast was included with the room rate, but it was a little crazy getting in and out. They do have signs in the elevator about the breakfast times. The earlier, the better. They are right!!! You can get grab and go, which helped!! Staff were very helpful...

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Helpful?
Thank 850CarolS850
Michelle G, Front Office Supervisor at Fairfield Inn & Suites New York Manhattan/Times Square, responded to this review

Thank you for taking the time to review your recent stay with us at the Fairfield Inn & Suites Manhattan/Times Square. We appreciate your feedback regarding the breakfast and how convenient you found the traffic signs. We are delighted to know you thoroughly enjoyed your stay. We hope to welcome you back in the near future!

Reviewed 4 weeks ago via mobile

Travelled to New York in a group of 4, first time visiting and do not have a bad thing to say about the hotel! We arrived around 1am and the young gentleman on reception was very welcoming and friendly. Staff at check out were also helpful, and arranged us a taxi to the airport and also stored our luggage. The...

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Helpful?
Thank AdeleCx
Michelle G, Front Office Supervisor at Fairfield Inn & Suites New York Manhattan/Times Square, responded to this review

Thank you for taking the time to review your recent stay with us at the Fairfield Inn & Suites Manhattan/Times Square. We are so delighted you gave us a 5-star rating and enjoyed your entire stay. It is always a pleasure to hear from our guests and their experience. We hope to welcome you back to our property when you...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Dry Cleaning
Official Description (provided by the hotel)
Our 244 guest rooms include Complimentary Deluxe Continental Breakfast Daily, Complimentary Starbucks Coffee available 24 hours and in room and Complimentary High Speed Internet. Centrally located just minutes from Times Square, Theatre District and transportation that will take you anywhere throughout New York City. ... more   less 

Additional Information about Fairfield Inn & Suites New York Manhattan/Times Square

Address: 330 West 40th Street, Between 8th Ave. & 9th Ave., New York City, NY 10018
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Price Range: $286 - $606 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Fairfield Inn & Suites New York Manhattan/Times Square 3*
Number of rooms: 244
Reservation Options:
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Also Known As:
Fairfield Inn & Suites By Marriott New York Manhattan / Times Square Hotel
Fairfield Inn And Suites By Marriott New York Manhattan / Times Square
Fairfield Inn New York City
Hotel Style:
#189 Business Hotel in New York City
#204 Family Hotel in New York City
#204 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites New York Manhattan/Times Square staff and other travellers.
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Questions? Get answers from Fairfield Inn & Suites New York Manhattan/Times Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an upgrade; if they have one, they'll do it..and in Manhattan, that can make a BIG difference.”
 of 5 bubbles TimG998, 26 Mar 2017 | Read review
“Choose a room at a higher floor”
 of 5 bubbles SomuNewark_DE, 28 Feb 2017 | Read review
“Room on the main road side”
 of 5 bubbles NasirHussainISB, 14 Feb 2017 | Read review
“Upper floor and ask for city viewCity view”
 of 5 bubbles 307garyv, 13 Feb 2017 | Read review
“Ask for a back street room, you will have no view but will be able to avoid a bit of the noise.”
 of 5 bubbles ACROSANNA, 29 Jan 2017 | Read review
5 of 5