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Lotte New York Palace

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3,021 Reviews from our TripAdvisor Community

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Showing 2,574: English reviews
Luxembourg City, Luxembourg
Reviewed 2 weeks ago

New York Palace has got an unbeatable location in NYC. At some stage the hotel seemed to have suffered from the pace of changes, everything spoke of lack of attention. Now things seem to be back on track more or less. Firstly, the have re-opened the breakfast restaurant and secondly, service had improved clearly, at the front desk, the valet...

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Helpful?
Thank Voyageur1906
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Voyageur1906, Thank you for sharing your review. I'm so happy to hear about your great stay with, especially from the improved service and new offerrings. We are consistently on the hunt to make improvements for our guests like you. We can't wait to welcome you back! Warmest Regards, Jessica Chan

Jersey Shore, New Jersey
Reviewed 2 weeks ago

I cannot even begin to say how amazing my day at the Lotte New York Palace was. I was not a guest of the hotel, I had a spa appointment with the one and only Natalia Lehman. I don't even have words for how it was. I was treated like royalty for the day. From the moment I walked in...

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Helpful?
Thank narkar85
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear narkar85, Thank you for taking the time to share your review. I'm delighted to hear about your great spa experience and the royal treatment you received from the staff. We can't wait for your next appointment and we look forward to welcoming you back soon. Warmest Regards, Jessica Chan

Billericay, England, United Kingdom
Reviewed 2 weeks ago

Where do I start. Beautiful building in a great location. Good food, bars & outstanding service. Recommended by Tanye of Colchester Travel, we had a free upgrade for our Ruby Anniversary - Massive room & bed with bottle of shampoo & welcome pack. Special mention for Julietta who went out of her way to help us with some great recommendations....

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Helpful?
Thank Paul B
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Paul B, Thank you for sharing your review. I'm delighted to hear about your great stay and the outstanding service you experience from our team and Julietta. We would be extremely excited to welcome you back and we look forward to your next visit to NYC. We hope to see you again soon! Warmest Regards, Jessica Chan

Muriaé, Brasil
Reviewed 3 weeks ago

The people who cleaned my room were very capricious. I was satisfied with the size of the room as well with the bathroom. All requests were answered very quickly. The hotel has an excellent localization. There was a wonderful delicatessen next to the hotel.

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Helpful?
Thank Maria Vitoria d
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Maria Vitoria d, Thank you for sharing your review of your stay. I'm delighted to hear about the prompt service you received and your excellent experience with us. We can't wait to welcome you back on your next visit! Warmest Regards, Jessica Chan

Aberdeen Scotland
Reviewed 3 weeks ago

Another trip, some more flight issues! Having spent the night prior to our flight, rebooking us on to an already almost full flight from London-New York, I knew my lack of sleep would become apparent pretty quickly the first night. I have been to NYC on many trips and stayed in many different hotels, but this is an iconic one,...

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Helpful?
Thank Rachel_Mci86
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Rachel_Mci86, Thank you for your fantastic review! I'm so excited that you and your friends had an enjoyable time during your stay with us in NYC. I can't agree with you anymore that we have some of the best views from our guest rooms. I certainly can't wait for your next visit and I look forward to welcoming you...

Newport Beach, California
Reviewed 3 weeks ago

Saleen was our bellman and made our stay much more comfortable and memorable than any of my other hotel stays. He was attentive and helpful without being overbearing. I would stay here again because of his service.

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Helpful?
Thank maryadams4
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear maryadams4, Thank you for your great review! I'm so glad to hear about your comfortable and memorable stay and the excellent service you received! We are excited to welcome you back and we hope to see you soon! Warmest Regards, Jessica Chan

Reviewed 3 weeks ago

Just stayed here for my daughter's birthday and EVERYTHING about this hotel was amazing! The room, guest services, house keeping... EVERYTHING! They made such special attention to her birthday without me having to saying anything... they even brought her treats to our room without requesting it. LOVE IT AND WILL STAY HERE AGAIN!

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Helpful?
Thank Elie M
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Elie M, Thank you for your great review! We're so excited that we had the chance to spend this special occasion with you and your family. The Lotte New York Palace is such a fun place to visit for birthdays and we truly strive it make it a unique and memorable one. We can't wait to welcome you back...

beirut
Reviewed 3 weeks ago via mobile

If you have the chance of visiting the most exciting city in the world, you cannot miss staying at the New York Palace. It's an institution that managed to modernize and to offer the best of services, yet at reasonable prices. First you're amazed by the location of the hotel, just next to St. Patrick and to 5th avenue. Then...

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Helpful?
Thank Khalil D
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Khalil D, Thank you for your amazing review! I'm so glad to hear that you enjoyed the astonishing view from your room along with the professional and courteous service from our team! I can’t agree with you more, the view of the St. Patrick's Cathedral and 5th avenue from our guest rooms are an amazing sight. I would love...

Bellaire, Texas
Reviewed 3 weeks ago

Kal, the concierge was fantastic! He helped me make my daughter's 18th the most memorable yet. He has planned events for my family of 10. He is always helpful, attentive. One reason I continue to stay at the New York Palace is Kal.

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Helpful?
Thank paulaZ3261DP
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear paulaZ3261DP, Thank you for taking the time to share your review. I'm delighed to hear about the memorable experience and fantastic service you received from Kal and our concierge team. We are excited to welcome you back and we look forward to your next visit! Warmest Regards, Jessica Chan

Montreal, Canada
Reviewed 3 weeks ago

I stayed at the Lotte Palace Hotel in December 2016 to celebrate my mom's 70th birthday. We enjoyed the hotel very much ! It's gorgeous ! We had a view on the St-Patrick's cathedral. The room was spacious, beds comfortables and the service was perfect. We had breakfast at Villard's every morning and it was very good. I liked the...

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Helpful?
Thank Clelia
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Clelia, Thank you for your wonderful review! I'm so happy to hear about your fantastic mother/daughter weekend stay with us! Your comfort and enjoyment is our priority and we truly can't wait to welcome you back on your next visit! Warmest Regards, Jessica Chan

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 

Additional Information about Lotte New York Palace

Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $404 - $1,009 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Reservation Options:
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Hotel Style:
#16 Spa Hotel in New York City
#55 Family Hotel in New York City
#65 Luxury Hotel in New York City
#71 Business Hotel in New York City
#85 Romantic Hotel in New York City
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Questions & Answers

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Cumbria, United Kingdom

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher the floor better the view”
 of 5 bubbles AnthonyN639, 23 Mar 2017 | Read review
“Ask for view. Consider different room types. Higher floor had no city noise.”
 of 5 bubbles 6woods, 14 Mar 2017 | Read review
“When in doubt go to the towers!!!”
 of 5 bubbles O3125QBdebbiew, 14 Mar 2017 | Read review
“Upper level floors have great views. Ask for a corner if possible!”
 of 5 bubbles kswex, 13 Mar 2017 | Read review
“Take the view of Saint Peters, it's spectacular”
 of 5 bubbles P1528FNsteves, 6 Mar 2017 | Read review
5 of 5