We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Lotte New York Palace

CancelonUSD 334*
View Deal
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 405*
USD 334*
Great Deal
USD 404*
USD 404*
Compare best prices from top travel sites
and 9 more sites!
Professional photos
Lotte New York Palace
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}}}
Add Photo Write a Review

3,181 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Lotte New York Palace
See the most recent reviews
Showing 2,711: English reviews
BigginsBoy
Reviewed 5 days ago NEWvia mobile

Stayed for 3 nights for a conference Fantastic check in. Told the receptionist I love rurally and if possible a high room would be quieter. He gave me a corner room on the top floor. Super quiet! he's my hero - wish I could remember his name. Concierge very helpful in terms of local store advice as I knocked off...

 Report
Helpful?
Thank BigginsBoy
India
Reviewed 6 days ago NEWvia mobile

Visited and stayed at New York Palace on business. Stay experience was okayish. Checkin process was very mechanical. Receptionist made minimal eye contact and was interested in just doing the check in process. No hello, no smile. Rooms are spacious and toiletries good. Nothing to complain. What is intriguing is - room does not have coffee machine and when requested,...

 Report
Helpful?
Thank PRM15641
Reviewed 6 days ago NEWvia mobile

This hotel has different levels of rooms. My sisters stayed in a double room w/o a view. It was clean and big enough for the 2 of them to spread out their stuff. I stayed in a corner suite, room 3812. It beautiful. 2 bathroom, 1 bedroom and views galore! I ordered room service once. The food was hot and...

 Report
Helpful?
Thank Katy N
New York City, New York
Reviewed 1 week ago NEW

We hosted our annual meeting at the Lotte NY Palace this year. The entire meetings & events team was incredible, from coordinating the temperature of the conference space, to ensuring all of our out of town guests had every need met. The banquets/PSAV teams were equally fantastic. The service and attention to detail is unmatched by any of the prior...

 Report
Helpful?
Thank dianacarolina2017
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear dianacarolina2017, Thank you for sharing your review of your stay. I’m so delighted hear about your great experience with us, especially the incredible service and attention to detail from our Meetings & Events, Banquet and PSAV team. We can’t wait to welcome you back and work with you closely again for your annual meeting next year! Warmest Regards, Becky...

Ottawa, Canada
Reviewed 1 week ago

I booked 5 rooms at the Palace because it was close to a restaurant where I was hosting a party. When I needed scissors to complete my gift bags, Noureddine kindly let me borrow them. And when my son checked out leaving his blazer in the closet of his room, it was Noureddine who helped me retrieve it (with the...

 Report
Helpful?
Thank myfoody
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear myfoody, Thank you for taking the time to share your review. I am so glad to hear about your great stay with us, from the personalized assistance you received from Noureddine to the kind and efficient staff you encountered throughout your stay. We certainly look forward to your next visit and we hope to welcome you back soon! Warmest...

Santiago de los Caballeros, Dominican Republic
Reviewed 1 week ago

Excellent location, rooms, service, food... We stayed here for new years!! it was amazing we were walking distance from everywhere!!! If you can stay here do not hesitate to make your reservation... You will not be disappointed this is and excellent choice...

 Report
Helpful?
Thank Nb2146
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Nb2146, Thank you for taking the time to share your review of your stay. I’m so glad to hear about your amazing stay with us over New Years. You are absolutely correct – we are in close proximity to several attractions, shopping areas and dining options making it very convenient for our guests like you. I am highly anticipating...

Miami, Florida
Reviewed 1 week ago via mobile

What a great hotel. Come back every year and the Lotte never disappoints!! The best location in the city!! Service beyond great. Beautiful spacious rooms. Love this hotel!! Area beautiful shopping walking distance to 5thAvenue and Madison. Close to Central Park and Rockefeller center. And fabulous restaurants.

 Report
Helpful?
Thank elysecynamon
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear elysecynamon, Thank you for sharing your review. I am so happy to hear that you had a great stay with us and enjoyed our services and accommodations. I can’t wait for your next visit and I hope to have the opportunity to welcome you back in the near future! Warmest Regards, Becky Hubbard

West Warwick
Reviewed 1 week ago

The Lotte New York Palace is a beautiful Hotel in the perfect location! Midtown Manhattan is the center of New York City - Rockefeller Center, St. Patrick's Cathedral, Central Park, Theater District - The Shopping - and restaurants galore. The rooms are bright, clean and spacious. Although our room didn't have the Madison Ave. view of St. Patrick's, the building...

 Report
Helpful?
Thank davidelizabethp
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear davidelizabethp, Thank you for taking the time to share your great review with us! I am extremely delighted to hear that you enjoyed your stay and the service that you experienced from all of our staff. We are centrally located in Midtown making it very convenient to venture out and explore the big apple. I would love to welcome...

Tucson, Arizona
Reviewed 1 week ago

What an outstanding Hotel, location, and staff. Everything was perfect. Beautiful entry staircase off Madison Avenue, rooms with a view in every direction, perfect location to Central Park, 5th Avenue, theatre district, Rockefeller Center, and restaurants galore. Concierge - Diego Chinigo knew it all. The restaurants he suggested were delicious and our NY City friends will be sure to put...

 Report
Helpful?
Thank BAB621
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear BAB621, Thank you for sharing your review. I’m so happy that you had an outstanding stay with us. Diego and our concierge team are so knowledgeable about the best activities and restaurants in New York City. I am delighted that you enjoyed Diego’s suggestions and I’ll be sure to share your kind remarks. I hope to have the opportunity...

Donegal Town, Ireland
Reviewed 1 week ago via mobile

We stayed in the palace hotel in April, we got engaged in the courtyard outside the hotel, the staff were amazing as they organised the whole thing with my partner prior to our arrival, Rene was especially helpful and made us feel so special, when we checked in they had champagne, chocolate covered strawberries and a framed picture of us...

 Report
Helpful?
Thank Germc8
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Germc8, Thank you for taking the time to share your review of your stay! I am thrilled to hear about your amazing experience and engagement during your stay with us! We love celebrating special moments with our guests and creating memorable experiences that last a lifetime. I’ll be sure to share your wonderful sentiments with Rene, Jackie and our...

1,442 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (901)
Viewed
View from Room (155)
Viewed
Hotel & Grounds (143)
Viewed
Room/Suite (152)
Viewed
Bathroom (21)
Viewed
Dining (18)
Viewed
Business Centre/Function Rooms (7)
Viewed
Pool/Beach Area (1)
Viewed
Family/Play Areas (5)
Viewed
2:51
Videos (3)
Viewed
Other (396)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (429)
Viewed
Amenities (17)
Viewed
Corner Cathedral Room (26)
Viewed
Premier Skyline View Room with Double Beds (30)
Viewed
Premier Skyline View Room with King Bed (31)
Viewed
Dining (33)
Viewed
The Hotel (71)
Viewed
Towers Corner Suite (61)
Viewed
Towers Executive Suite (40)
Viewed
Towers One Bedroom Suite (59)
Viewed
Towers Room with King Bed (29)
Viewed
Towers Room with Queen Beds (32)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (112)
Viewed
Dining (15)
Viewed
Hotel & Grounds (32)
Viewed
View from Room (3)
Viewed
Room/Suite (31)
Viewed
Business Centre/Function Rooms (10)
Viewed
Bathroom (1)
Viewed
Other (20)
04/06/2017 05/06/2017
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
The Towers at Lotte New York Palace
Midtown
Warwick New York
Warwick New York
#93 of 467 in New York City
4,191 reviews
Midtown
Omni Berkshire Place
Omni Berkshire Place
#100 of 467 in New York City
3,734 reviews
Show Prices
Show Prices
Show Prices
Midtown
The Michelangelo Hotel
The Michelangelo Hotel
#37 of 467 in New York City
3,363 reviews
Midtown
The Benjamin
The Benjamin
#86 of 467 in New York City
2,580 reviews
Midtown
The Bryant Park Hotel
The Bryant Park Hotel
#10 of 467 in New York City
3,500 reviews
Show Prices
Show Prices
Show Prices

Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 

Additional Information about Lotte New York Palace

Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $386 - $992 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Travelocity, Hotwire, Hotels.com, Priceline, Cheap Tickets, Cancelon, getaroom.com, HotelsClick and TripOnline SA so you can book your Lotte New York Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Hotel Style:
#18 Spa Hotel in New York City
#54 Family Hotel in New York City
#65 Luxury Hotel in New York City
#71 Business Hotel in New York City
#84 Romantic Hotel in New York City
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Lotte New York Palace staff and other travellers.
53 questions
Ask a question

See all questions (53)

Questions? Get answers from Lotte New York Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“keep an eye on their website as I was able to get a more luxurious room which was not as expensive as the original cost.”
497MichelleM, 23 May 2017 | Read review
“all rooms are very quite and extremely sunny”
richardgdavis, 23 May 2017 | Read review
“great view, comfortable beds, great facilities, techy in-room controls, spacious”
  • When you're higher and have the perfect view of the Cathedral from the 36th Floor (Rm3620)
267livl, 21 May 2017 | Read review
“Choose rooms facing Madison Ave.”
  • View from room 2315 facing Madisoin Ave.
skidog, 20 May 2017 | Read review
“all rooms have view of the city in every direction.”
BAB621, 17 May 2017 | Read review
5 of 5
Cancelon
USD 334* /night
View Deal
Booking.comUSD 404
Expedia.comUSD 404
getaroom.comUSD 405
View all 11 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates