We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Lotte New York Palace

Save
Share
455 Madison Avenue, New York City, NY 10022-6845
COVID-19 update: See the added health and safety measures this property is taking.Read more
12 people are viewing this hotel
Booking.com
USD 577
View deal
Free cancellation until 23/03/22
Expedia.com
USD 577
View deal
Free cancellation until 23/03/22
Traveluro
USD 548
View deal
Hotels.comUSD 577
Official SiteUSD 577
PricelineUSD 577
View all 12 deals
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (1985)
Room & Suite (644)
Dining (67)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
Read more
Updated 03/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 03/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#72 of 524 hotels in New York City
Location
Cleanliness
Service
Value
Travellers' Choice
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments.
Read more
Property amenities
Valet parking
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Centre with Internet Access
Conference facilities
Paid private parking nearby
Paid wifi
Fitness / spa changing rooms
Restaurant
Breakfast available
Taxi service
Banquet room
Meeting rooms
Spa
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Allergy-free room
Air conditioning
Additional bathroom
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
Show more
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Great View
Languages Spoken
Spanish
5653Reviews137Q+A100Room tips
Traveller rating
  • 3,704
  • 1,194
  • 438
  • 178
  • 139
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Dr. Suzanne Yee wrote a review 16 Oct
Little Rock, Arkansas1 contribution
We had a great stay at the Lotte Hotel. We were there the Oct 1st weekend and when we arrived we were greeted and the staff was very inviting and friendly. Greg checked us in and noted that we wanted adjoining room with our daughter. They accommodated our request and I was so delighted. We had a fabulous room with a wonderful Cathedral sky line view!! The rooms were Fabulous, clean and roomy! We will definitely stay here again when we visit !
Read more
Review collected in partnership with this hotel
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Sed6257 wrote a review 16 Oct
14 contributions9 helpful votes
2nd visit to the Lotte Palace was better than the first. Great location with great views of the city. We will definitely be back soon. The took the disinfecting very seriously. No complaints. Love the Pastiserre downstairs!
Read more
Review collected in partnership with this hotel
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Recep Ulgen wrote a review 16 Oct
London, United Kingdom5 contributions2 helpful votes
Following a two year gap due to covid19 pandemic we had another most enjoyable stay in our favourate hotel in New York. We found the hotel met all our hygene requirements against covid19. The friendly staff especially Kal Naim,Ani, Isebella and Clara at the Concierge and Front Office plus Antuanette in Housekeeping made sure we had another wonderful stay in the hotel.
Read more
Date of stay: October 2021Trip type: Travelled with family
Helpful
Share
JRB41710 wrote a review 15 Oct
Rochester, Minnesota6 contributions5 helpful votes
We are both experienced travelers and very familiar with NYC. The Lotte Palace was a huge disappointment - the hotel is certainly not what it used to be when it was the Helmsley Palace. The rooms are very much in need of upgrading, beds and furnishings are old, and there are few amenities. They even charge for wifi! No coffee maker, no minibar, no restaurants open (except for a grab and go).
Read more
Review collected in partnership with this hotel
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Share
Astranomical321 wrote a review 14 Oct
Kansas City, Missouri35 contributions17 helpful votes
My husband and I started in the towers during our recent stay in NYC. While the person who checked is in was professional he wasn't very friendly and said nothing to us, even when I tried (unsuccessfully) to make small talk. The rooms were nice with a feel of luxury (the carpet, bed and towels were great). Room service was a bit slow for simple things like drinks and a slice of cheesecake or a toothbrush. Most staff however were quite friendly, Ani in concierge recommended one of the best restaurants we dined at during our visit. The bellmen were friendly and helpful as well. Be advised that due to covid the car service is suspended, and restaurants are closed. There is a coffee shop and well appointed gift shop, as well as room service. The mini bar was empty however. This hotel was quiet, I didn't hear the usual hotel noise in the halls and location was pretty convenient to most things. Tower elevators were small, therefore sometimes we had to wait longer to find one that could take two more passengers
Read more
Date of stay: October 2021Trip type: Travelled as a couple
Helpful
Share
Previous
123456
PRICE RANGE
USD 387 - USD 721 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new york palace hotel, new york city palace hotel, palace hotel new york, palace hotel nyc
FORMERLY KNOWN AS
The New York Palace Hotel
LOCATION
United StatesNew YorkNew York CityMidtown
NUMBER OF ROOMS
909
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Lotte New York Palace
Which popular attractions are close to Lotte New York Palace?
Nearby attractions include St. Patrick's Cathedral (0.2 km), Top of the Rock (0.4 km), and Rockefeller Center (0.3 km).
What are some of the property amenities at Lotte New York Palace?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Lotte New York Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Lotte New York Palace?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Lotte New York Palace?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Lotte New York Palace?
Conveniently located restaurants include Spice Symphony, The Modern, and Nerai.
Are there opportunities to exercise at Lotte New York Palace?
Yes, guests have access to a fitness centre and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Lotte New York Palace?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Lotte New York Palace?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Lotte New York Palace offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Lotte New York Palace?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (6.1 km), World Trade Center Memorial Foundation (6.1 km), and Hamilton Park (3.8 km).