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Lotte New York Palace

3,750 reviews
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Traveller (1209)
Room & Suite (762)
Dining (69)
Overview
  • Excellent64%
  • Very good23%
  • Average8%
  • Poor3%
  • Terrible2%
Travellers talk about
“pomme palais”(121 reviews)
“cathedral view”(73 reviews)
Wifi
Parking
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Room Service
Suites
4.5 Star Hotel
All hotel details
Offers from Lotte New York Palace
Hotel packages
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Reviews (3,750)Write a Review
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2,073
685
272
101
70
Show reviews that mention
All reviewspatrick's cathedralpomme palaiscathedral viewnew yorkgossip girlrockefeller centerroom servicemadison avenuecentral parkrooms are largebeautiful roomfabulous hotelthe location is perfectcorner roomtimes squarehigh floormidtown manhattan
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1 - 5 of 3,201 reviews
Reviewed yesterday

We really enjoyed our stay here. The location is perfect, easy walking distance to Rockefeller Centre, Times Square and Subway stations. We stayed over Christmas and the decorations were spectacular. Our room was on the 27th floor of the tower. The room was large, had...More

Thank Nicki H
Reviewed 2 days ago

I've stayed at the Lotte New York Palace numerous times over the past several years, mostly recently last week for a conference. This is simply a superb hotel. It has a pleasing blend of classical elegance and modern styling. The rooms are very spacious, particularly...More

Thank Riobard A
Response from nypalace, General Manager at Lotte New York PalaceResponded yesterday

Dear Riobard A, Thank you for sharing your fantastic review of your stay! I am so pleased to hear about your superb experience during your stay with us, from the wonderful staff you encountered to our large and spacious rooms. Whether you’re travelling for business...More

Reviewed 2 days ago

I am sharing a "mixed" review of the Lotte New York Palace. Before we arrived, I contacted the hotel and requested a bottle of wine and card be delivered to the room for my husband's birthday. I also made arrangements for car service to the...More

Thank preciousness22
Response from nypalace, General Manager at Lotte New York PalaceResponded yesterday

Dear preciousness22, Thank you for taking the time to share your review with us. I am truly disappointed to hear about your poor and unsatisfactory experience during your recent stay with us. We pride ourselves in going above and beyond for each and every guest...More

Reviewed 2 days ago via mobile

We stayed at this amazing hotel while celebrating our daughter’s 16 birthday. We stayed at the Towers and the rooms were large and beautiful. We had 3 rooms booked and they upgraded my room to a suite. The service as always is attentive, elegant and...More

Thank Patricia A
Reviewed 3 days ago

The Lotte New York Palace used to be The Helmsley Palace and it is still as nice and cheaper now! Highly recommend!! The room was HUGE for a NYC hotel and very nice. If you can ask for the 26th floor with a view overlooking...More

Thank Laurie C
Response from nypalace, General Manager at Lotte New York PalaceResponded yesterday

Dear Laurie C, Thank so much for your review! I am delighted to hear about your great stay with us during your visit. We offer some of the most spacious rooms in New York City while maintaining a homey and cozy environment for our guests,...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
USD 270 - USD 655 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Spa Hotel in New York City
#36 Family Hotel in New York City
#68 Luxury Hotel in New York City
#70 Business Hotel in New York City
#81 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 270 - USD 655 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Spa Hotel in New York City
#36 Family Hotel in New York City
#68 Luxury Hotel in New York City
#70 Business Hotel in New York City
#81 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1209)
Room & Suite (762)
Dining (69)
Pool & Beach (2)
Business Centre & Event Rooms (20)
Amenities (17)
Family and Play Areas (5)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
Ask a question
Eleanor F
30 December 2017|
AnswerShow all 3 answers
Response from Louise M | Reviewed this property |
I would ask the hotel
0
Votes
Eleanor F
30 December 2017|
AnswerShow all 5 answers
Response from Samantha M | Reviewed this property |
January 7th they take it down.
0
Votes
Emma R
23 November 2017|
AnswerShow all 6 answers
Response from Ariel T | Reviewed this property |
It was a nice, full-size hair dryer. You do not need to bring one.
1
Vote
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12345626
Room Tips
"St Patrick’s Cathedral is opposite, rooms overlooking this can be requested."
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"Ask for the 26th floor with a view of St. Patrick's Cathedral!!"
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"The towers offer the best room and a separate concierge and check in."
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"ask for the view of St. Patricks Cathedral!!"
Read review
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