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Lotte New York Palace

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3,095 Reviews from our TripAdvisor Community

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Showing 2,636: English reviews
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Bristol, United Kingdom
Reviewed yesterday NEW

Great location, especially for Rockefeller centre and shopping on 5th Avenue. Rooms were spacious, clean and the staff were accommodating. Overall definitely recommend this hotel and would book to come back here!!

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Helpful?
Thank C D
Galveston, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

Location and luxury! Our room was beautiful, clean and the service was off the hook. From the doormen to the front desk to the bartenders... we felt like we had been living there and everyone knew us. We paid a little more for the better view and it was worth it every time we looked out the window in the...

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1Thank Stephanie V
About Hotel's Favourite Review
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Stephanie V, Thank you for sharing your review of your stay. I’m incredibly delighted to hear about your great stay, from the personalized service you experienced from our staff to the close proximity of our location to major attractions. The Lotte New York Palace is such a fun place to visit, especially for special occasions. I would love to...

Reviewed yesterday NEW

its good for the location and the view the food is not so good the rooms are ok the gym is nice the personell is ok the decor is good some problems with thd internet and elevators they are messy with towels

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Thank Afroditiafro
Toronto, Ontario, Canada
Reviewed 2 days ago NEWvia mobile

Good location, helpful staff, big room,. Clean, big bed. Didn't get a chance to try out much at the hotel, but I really enjoyed their rooms. Was a nice view too even if I was only in their standard room.

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Thank Zachary I
Great Falls, Virginia
Reviewed 2 days ago NEWvia mobile

The hotel is getting a tad dated but the location is killer and the staff is great. Lovely location with lots of dining options, hard to beat what the Palace has to offer for the dollar. Rooms are very large for NYC so nice if you are going to be here for a few days. Definitely a hotel worth trying.

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Thank TheDeacon87
Cleveland, Ohio
Reviewed 4 days ago NEW

I read the wonderful reviews and tried to book a room tonight. I had a rude man who hung up on me. Apparently I asked too many questions. Based on reviews I read I was not expecting this. Too bad. I'll try somewhere else.

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1Thank Rg G
Lincolnwood, Illinois
Reviewed 5 days ago NEW

We have been staying at the New York Palace for the Last 25 Years.Usually twice a year and now more often that our daughter lives in New York. Over the years We have seen the hotel change ownership severals times and I want to say that Things have gotten better with age! I wanted to write this review to show...

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Helpful?
Thank BonnieKenney
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear BonnieKenney, Thank you for taking the time to share your review. I am so delighted to hear about your amazing experience and the staff members that have made your stay with us so enjoyable. ‘Home’ is what we strive to make our guests feel like when stepping through our doors. I am excited for your next visit and I...

Dallas, Texas
Reviewed 5 days ago NEW

We live in NYC and this was our first visit staying at the Lotte Palace for a "staycation" and I must say, it was superb! From the the we were greeted by the bellman (Charles) through check-in everyone and everything was excellent. The staff, including the concierge, the hotel, and the rooms far exceeded our expectations. Ask for recommendations from...

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Helpful?
Thank waoec2002
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear waoec2002, Thank you for taking the time to share your review of your stay. I am so happy to hear about your superb stay with us! I can’t agree with you more – our concierge team is exceptionally knowledgeable about the best activities in New York City. We are situated in a prime location making it convenient to explore...

Acworth, Georgia
Reviewed 5 days ago NEW

Overall it was a wonderful stay. This was my sons 1st visit to NYC (Spring Break) and both him and I loved it. The hotel was 5 stars all the way. It was very well appointed and luxurious. I would say the majority of the reviews are spot on. The staff was really amazing. Denise at the Front Desk was...

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1Thank john d
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear john d, Thank you for sharing your review! I’m so glad to hear about your great stay with us, from the amazing service you experienced from our staff to the immaculate housekeeping service you received. Your comfort is our top priority and we are certainly able to make minor adjustments on the temperature of our rooms to best accommodate...

Farnborough, United Kingdom
Reviewed 5 days ago NEWvia mobile

The old part of the hotel forming the entrance is very grand and the room we had very large. Arriving tired we opted for room service : two soups and one child's portions of spaghetti bolognese All were very good but why do some US hotels and others then add all these different charges on top so it came to...

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Helpful?
Thank farnboroughcouple
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear farnboroughcouple, Thank you for taking the time to share your review with us. I would like to have the opportunity to speak with you regarding your overall experience with us. I will be contacting you directly to discuss this further with you. I look forward to speaking with you soon. Warmest Regards, Becky Hubbard

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 

Additional Information about Lotte New York Palace

Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $406 - $1,022 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Reservation Options:
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Hotel Style:
#17 Spa Hotel in New York City
#54 Family Hotel in New York City
#62 Luxury Hotel in New York City
#71 Business Hotel in New York City
#84 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Lotte New York Palace staff and other travellers.
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Questions? Get answers from Lotte New York Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pay a lot and ask high floor”
Afroditiafro, 23 Apr 2017 | Read review
“We love the view of Saint Pat's Cathedral”
BonnieKenney, 19 Apr 2017 | Read review
“we chose the St. Pat's Cathedral view rooms and it was worth it!”
waoec2002, 19 Apr 2017 | Read review
“Higher floor. In the Towers.”
  • Facing East
  • Facing East (night)
johndY9240SN, 19 Apr 2017 | Read review
“If possible ask for a room overlooking "St. Patricks' Cathedral". Beautiful!”
CharleneM795, 18 Apr 2017 | Read review
5 of 5