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Doubletree Hotel Chelsea - New York City

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1,841 Reviews from our TripAdvisor Community

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Showing 1,646: English reviews
Colorado
Reviewed 11 August 2015

Had an enjoyable stay at the Doubletree Chelsea. Staff was great, and location was really good. Easy parking in a parking garage across the street, and a good discount was offered through the hotel. Room as very comfortable. Only downside was that one elevator was out of service, so waits for the elevator could be really long. Enjoyed the stay,...

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Thank PaulTheTravelGuy
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

PaulTheTravelGuy, thank you for your four star review of DoubleTree by Hilton NYC Chelsea. We're sorry for the issues with the elevator while you were staying with us and please know that these have been repaired. Our staff appreciates your patience and your kind words regarding the service they provided, and can't wait to welcome you back to New York...

Clearwater, United States
Reviewed 10 August 2015

The location was great! a few blocks from Times Square but yet away from the constant noise & activity. The staff is friendly and helpful. The wifi connection was poor. The computer room hot but the internet speed was fast. Overall a nice hotel and I would stay there again.

Review collected in partnership with DoubleTree by Hilton
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Thank Bernadette B
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

Bernadette B, our friendly staff thanks you so much for your four star review and for choosing DoubleTree by Hilton NYC Chelsea for your week in New York City. We are sorry to hear about your troubles with the WiFi and will definitely have that checked out. We have repaired the cooling system for the Business Center so that it...

Basingstoke, United Kingdom
Reviewed 10 August 2015 via mobile

We stayed for 5 nights with our then 5 month old and the staff and hotel were wonderful. Staff were exceptionally accommodating to any requests we had (particularly for the baby). They were always smiling and seemed happy to be undertaking their roles. The location is excellent for accessing all New York has to offer and at a great price....

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Thank EHIGGI
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

Thank you for choosing DoubleTree by Hilton NYC Chelsea for your stay in New York City, EHIGGI and congratulations on the recent addition to your family! We are so happy we could accommodate your requests during your stay, and we very much appreciate your five star review. We're very glad to know you would stay here again and look forward...

Reviewed 10 August 2015 via mobile

I came to visit NYC for Chris Tomlin concert at Madison Square Garden on Saturday August 8,2015. I really enjoyed and felt relax staying at your hotel for one night on Saturday. A young gentleman working at Front desk on Saturday afternoon around 4:30pm is very helpful when I check in around that time frame. He also reissue the room...

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Thank Atit W
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

Atit W, thank you so much for your 5 star review of DoubleTree by Hilton NYC Chelsea, and staying with us on your recent visit for the Chris Tomlin concert. We're very happy to know that you found our staff helpful, and the bed comfortable, and look forward to seeing you again!

Santa Barbara
Reviewed 8 August 2015

Personnel is great; fitness center is minimal; business center had an odor that permeated the room. Room is CLEAN and small. did I say small? breakfast area boring, again staff was great. Location is awesome; expensive for the value

Review collected in partnership with DoubleTree by Hilton
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Thank Blair E
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

Blair E, thank you for staying at and reviewing DoubleTree by Hilton NYC Chelsea. We apologize for the odor in the Business Center and this is certainly something we have addressed. Our Fitness Center is slated for upgrade early next year and we appreciate your input. Our staff very much appreciates your kind comments and we look forward to your...

Provo, Utah
Reviewed 7 August 2015

We spent just one night in the city and I'm glad we chose this hotel. The location was perfect for our needs. The staff was friendly and greeted us with warm cookies. The room was small (NYC - duh), but refreshingly cool, clean and comfortable. We will stay here again. *They held our bags for us after check out until...

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Thank Whit L
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

We're glad you chose DoubleTree by Hilton NYC Chelsea, also, Whit L, and thank you so much for your 4 star review. Our friendly staff has plenty more of our fresh chocolate chip walnut cookies to welcome you back on your next visit, which we hope will be soon and more than one night!

Reviewed 6 August 2015

The staff here were friendly and helpful. Great location with easy access to subway and shopping. We had a 1 bedroom suite. It's a bit small and the sofa and pull out is a bit run down, but the bed in the bedroom was comfortable.

Review collected in partnership with DoubleTree by Hilton
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Thank 592jacquelineh
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

Thank you so much for your 4 star review of DoubleTree by Hilton NYC Chelsea, 592jacquelineh, and for your kind words regarding our staff. You'll be glad to know we have new sofa beds on order to improve the seating areas in our suites, as well as lighting. We hope you'll return soon to see the difference!

Riverview, United States
Reviewed 6 August 2015

The hotel accommodations and the staff were excellent!! From the moment I called to inform the hotel of my late arrival due to weather to my specially cooked turkey sausage at breakfast, this staff was incredible.

Review collected in partnership with DoubleTree by Hilton
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Thank Theresa C
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

Theresa C, many thanks for your 5 star review of DoubleTree by Hilton NYC Chelsea! Our excellent staff appreciates your kind words and looks forward to welcoming you back to New York!

Muncie, Indiana
Reviewed 6 August 2015

Next time I'm in NYC, this will be the first place I look. It is a great blend of location, price and amenities. Is it perfect? No. The rooms are small. But hey, it's New York. Of course they're small. But they are very comfortable. They are very clean, the A/C works great and the staff is very friendly. And...

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Thank TylerTV
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

TylerTV, we can't thank you enough for your 5 star review of DoubleTree by Hilton NYC Chelsea and for recommending the hotel! We're very happy to know you found the A/C to be cold, staff to be friendly and the location to be convenient. We hope that we can be just a little closer to perfection on your next visit!

Sydney, Australia
Reviewed 4 August 2015

All staff from the front desk, bell boy and housekeeping were a pleasure to talk to and were happy to assist whenever required. The location is close to time square, and amenities like laundry, pharmacy, restaurants. Would definitely stay here again.

Review collected in partnership with DoubleTree by Hilton
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Thank Miroslav L
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

Miroslav L, on behalf of the entire DoubleTree by Hilton NYC Chelsea team, please accept our gratitude for your 5 star review and for choosing to stay with us after such a long journey! We love talking to and assisting our guests, especially Aussies! We can't wait to see you again!

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Staying in Chelsea

Neighbourhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighbourhood life. The contemporary art scene is an integral part of the neighbourhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighbourhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Relax in the comfort of our beautiful DoubleTree by Hilton Hotel in Chelsea. Choose from a variety of room types including Empire State Building views. Our hotel is located in the heart of New York City but right outside the hustle and bustle of the noisy city streets. ... more   less 

Additional Information about Doubletree Hotel Chelsea - New York City

Address: 128 West 29th Street, New York City, NY 10001-5301
Region: United States > New York > New York City > Chelsea
Price Range: $198 - $510 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Chelsea - New York City 4*
Number of rooms: 236
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Travelocity and Jetsetter so you can book your Doubletree Hotel Chelsea - New York City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree New York City
Hotel Style:
#194 Luxury Hotel in New York City
#198 Family Hotel in New York City
#217 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Chelsea - New York City staff and other travellers.
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Questions? Get answers from Doubletree Hotel Chelsea - New York City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Street facing rooms have more light and we were on the 18th floor of 27 and had a great view of the Empire State”
 of 5 bubbles ecalder, 19 Feb 2017 | Read review
“Get a room high up so you can see the empire statebuilding from your window!”
 of 5 bubbles 202teresar, 9 Feb 2017 | Read review
“You can see a view of the Empire State Building from some rooms”
 of 5 bubbles stacydavis2016, 8 Feb 2017 | Read review
“Go high for noise.”
  • No room to place anything, tiny shelf above toilet where things can fall in.
 of 5 bubbles Britcrit, 2 Feb 2017 | Read review
“Unless you're alone, don't book the room with 2 dbl beds; too small”
 of 5 bubbles , 16 Jan 2017 | Read review
5 of 5