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Ace Hotel New York

Booking.comUSD 255*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Ace Hotel New York
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1,666 Reviews from our TripAdvisor Community

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Showing 1,351: English reviews
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Esher, United Kingdom
Reviewed 1 week ago via mobile

Really good place to drop by for a few beers / cocktails Quite a pub feel to the place and good service. Expensive but that's more due to weak pubs / dollar at the moment Check this place out if you are mid town area Matt

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Helpful?
Thank Matt D
Jodhpur, India
Reviewed 1 week ago via mobile

This is a lovely hotel with a really nice decor. The staff are considerate and generally helpful. The location is perfect. It is 2 steps away from broadway and a 5 min walk to Times Square. There is a restaurant and bar at the lobby, a tad bit expensive but hey what is New York is not. Overall I would...

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Helpful?
Thank sl0wm0
Matt W, Manager at Ace Hotel New York, responded to this review

Hi sl0m0 - Your kind words (especially about our staff) just made our day better. Thank you so much for your awesome review. I'm glad to hear that you would come back and sure hope that you will. xoxo - Matt and the Staff of Ace Hotel New York.

Paisley, United Kingdom
Reviewed 2 weeks ago

The best way of describing this hotel is 'shabby chic' The hotel's name doesn't appear outside, and the rooms have a genuine 1930's decor. No two rooms appear to be the same, but one thing all rooms share is a lack of shelf space. I may have lived out of my suitcase, but at least I had a full size...

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Helpful?
Thank The_Paisley_Buddie
Barneveld, New York
Reviewed 2 weeks ago

I have stayed here 4 times and each time has been great. The rooms are fun and interesting. Stumptown Coffee is just off the lobby. Delicious but lines can be long. The restaurants, John Dory and the Breslin are good. Breslin is a little pricey but the food is always interesting. It is nice to have 2 restaurants in the...

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Helpful?
1Thank Augie3848
Matt W, Manager at Ace Hotel New York, responded to this review

Hi Augie3848 - Thanks so much for taking the time to leave us an amazing review. I'm so glad you like so many of our amenities here at the Ace. Thanks for being loyal and coming back to sleep with us. I hope that you'll be back soon. xoxo - Matt and the Staff of Ace Hotel New York.

Reviewed 3 weeks ago via mobile

Stayed here in one of their hostel-esque suites that had two bunk beds, I was solo. It was a really well-curated space, they have done an amazing job of creating their own little hive here chock full of travelers, young professionals, and visitors all enjoying and utilizing the co-working space, bar, and restaurant. If you're looking for a one-stop shop...

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Helpful?
Thank Taylor P
Matt W, Manager at Ace Hotel New York, responded to this review

Hi Taylor - I'm so happy to see you enjoyed the vibe here at the Ace. Thank you for recommending us to others - it means a lot to us to see our guests this happy. I hope that you can come back soon and check out some other rooms. xoxo - Matt and the Staff of Ace Hotel New...

New York City, New York
Reviewed 3 weeks ago

This is the worst hotel I've ever stayed in. The lobby is obnoxiously loud and feels more like a club than a hotel. The people at the front desk were rude, having skipped checking me in multiple times for people who were on line behind me. When I got to the room, it felt like it had never been cleaned....

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Helpful?
1Thank JasonG865_1
Matt W, Manager at Ace Hotel New York, responded to this review

Hi JasonG865_1 - First of all I'd like to thank you for taking the time to share your thoughts with us. I'm disappointed that you feel this way about our hotel. We try our best to keep our guests happy while they are here. I wish that we had spoken while you were so that we could had made your...

Oxford, United Kingdom
Reviewed 3 weeks ago via mobile

I live in England and for my 18th birthday my parents took me to New York for 5 days and I had the most amazing time ever and the ace hotel definitely contributed to me having the best time possible in New York! The rooms were really cool and the location was perfect. One of their biggest assets is their...

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Helpful?
Thank Riley-jet-setter
Christina D, Front Office Manager at Ace Hotel New York, responded to this review

Hello Riley, WOW! Thanks for leaving us such an amazing review. Happy Birthday! Its really awesome you choose to celebrate your 18th with us. Cant wait till you come back when you are 21! We hope to see you before then in NYC! Please reach out to nyc.fdmgrs@acehotel.com when you would like to return so we can spoil you a...

Royal Tunbridge Wells, United Kingdom
Reviewed 3 weeks ago via mobile

This is a super cool, funky hotel in lower midtown. The lobby has a really interesting vibe and quite bizarre. You have to experience it to know what I mean. Late at night with mood lighting there are hundreds and hundreds of people in here sitting on their own on their laptops with the DJ blaring out funky music until...

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Helpful?
Thank Sarah M
Christina D, Front Office Manager at Ace Hotel New York, responded to this review

Hi Sarah, Thanks for leaving such an awesome review! I am glad that you choose Ace as a Mini break to NYC with your hubby. Its nice to do a getaway once and while. It seems like you got the chance to experience a lot of things we have to offer like, our lobby, food and beverage, and bathrobes to...

Reviewed 3 weeks ago

My family stayed here for a quick weekend trip. They booked a "double room" which had two double beds with a narrow desk in between them. It was very spacious by New York standards--there was ample space between the beds and two chairs and a desk in between. Their room had a perfect view of the Empire State Building, which...

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Helpful?
Thank Stephen M
Christina D, Front Office Manager at Ace Hotel New York, responded to this review

Hello Stephen, Thanks for having fun and helping us keep it Funky! Love your review and feedback you left. We do have a pretty great layout when it comes to rooms, looking forward to having you back so we can show you some more! As for the feedback about the ceiling painted - thanks for helping us on that one....

Queens, New York
Reviewed 3 weeks ago

You might mistake this place for a nightclub instead of a hotel and actually you wouldn't be too far off. The rooms are nice though and super quiet, very isolated from the din of the premises. Very fun place to hang out though; trendy coffee shop, common area for laptop party, bar, oyster bar, trendy restaurant. They've made it very...

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Helpful?
Thank Bennett C
Christina D, Front Office Manager at Ace Hotel New York, responded to this review

Hi Bennett - Thanks for leaving us some feedback about your stay. I am glad to hear that you had fun while sleeping with us and appreciated all that the lobby has to offer. I agree, Its pretty easy to spend away with our delicious food, drinks, and other retail outlets inside the hotel. Hope to see you again soon!...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Deluxe room at the Ace Hotel. Spacious room with high ceilings, large windows and large bathroom. ... more   less 

Additional Information about Ace Hotel New York

Address: 20 West 29th Street, at Broadway, New York City, NY 10001-4502
Region: United States > New York > New York City > Manhattan
Price Range: $264 - $710 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ace Hotel New York 4*
Number of rooms: 260
Reservation Options:
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Also Known As:
Ace Hotel New York City
Hotel Style:
#120 Romantic Hotel in New York City
#153 Luxury Hotel in New York City
#155 Family Hotel in New York City
#202 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Ace Hotel New York staff and other travellers.
8 questions
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Questions? Get answers from Ace Hotel New York staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms have a view of the Empire State Building.Definitely ask, otherwise you'll have a panoramic view of the building next door.”
The_Paisley_Buddie, 10 Apr 2017 | Read review
“Just make sure you are away from elevators.”
Augie3848, 10 Apr 2017 | Read review
“Don't stay here.”
JasonG865_1, 2 Apr 2017 | Read review
“Get a room as high up as possible to avoid nighclub/lobby music noise at night.”
Princessdreaa, 16 Mar 2017 | Read review
“Ask for one of the top floors and as far from the elevator as possible.”
Catmum40, 15 Mar 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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