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The GEM Hotel Chelsea

1,282 reviews
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Traveller (251)
Room & Suite (211)
Dining (1)
Overview
  • Excellent35%
  • Very good43%
  • Average14%
  • Poor5%
  • Terrible3%
Travellers talk about
“rooms are small”(116 reviews)
“murray's bagels”(18 reviews)
“great location”(213 reviews)
Free Wifi
Parking
Air Conditioning
Non-Smoking Hotel
Bar/Lounge
Fitness centre
Multilingual Staff
3.0 Star Hotel
All hotel details
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Rooms
12 Mar.13 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,282)Write a Review
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Traveller rating
418
443
153
62
49
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LanguageEnglish
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418
443
153
62
49
Show reviews that mention
All reviewsrooms are smallmurray's bagelsgreat locationthe high linenew yorkrooftop deckthe penthousethe empire state buildingroom sizehotel roomqueen bedfront desk staffup to datesubway stopfitness centerstreet noisearound the corner
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341 - 345 of 1,125 reviews
Reviewed 8 January 2016 via mobile

WOW... I cannot rate the staff and their charm highly enough. We moved here from another hotel as the other hotel was beyond dreadful and we were made to feel so welcome when we enquired about taking a room. The lady on reception (I can't...More

2  Thank Amylainch10
Response from GEMChelseaFOM, Front Office Manager at The GEM Hotel ChelseaResponded 15 January 2016

Dear Amylainch10, Wow! Thanks so much for the awesome review! We are delighted to see you had such a great experience and that our staff made you feel at home. We hope to be your hotel of choice for future visits to NY and can't...More

Reviewed 6 January 2016

Great location. Walking distance to many great restaurants and bars. Walking distance to MSG for easy access to shows. Hotel was nice and clean, staff was very helpful. Roof deck is also a great little spot to hang with a drink!!

Thank Noah P
Reviewed 6 January 2016

Underwhelmingly small room with terrible service. Room had cheap furniture (seemingly from IKEA). Bed lacked a top-sheet. Cleaning service failed to add a top-sheet and did not replace dirtied towels despite intentionally being placed on the floor (had to call down for a total towel...More

Thank Jport333
Response from GEMChelseaFOM, Front Office Manager at The GEM Hotel ChelseaResponded 13 January 2016

Dear Jport333, Thank you for taking the time to share your review regarding your stay. We are shocked to see you had such a disappointing experience. We apologize that our facilities did not align with your needs and appreciate your honest feedback. We respect your...More

Reviewed 5 January 2016

I have stayed in NYC many times in the past, and never have I had such an amazing experience like I did last weekend at the GEM. The hotel was in a PRIME location. Chelsea has so much to offer and is very central to...More

Thank Joseph0131
Reviewed 5 January 2016 via mobile

We just returned from trip to New York City and we stayed at the Gem. I fully expected the small room so no suprise there, personally I was ready for a room as big as a closet, and this was cleary not thecase.Bathroom was huge...More

Thank Chic091
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About
Amenities
Top amenities
Bar/Lounge
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Hotel Amenities
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
USD 124 - USD 380 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#165 Romantic Hotel in New York City
#208 Business Hotel in New York City
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 124 - USD 380 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#165 Romantic Hotel in New York City
#208 Business Hotel in New York City
Room types
Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (251)
Room & Suite (211)
Dining (1)
Pool & Beach (1)
Amenities (7)
Family and Play Areas (2)
Nearby
Chelsea
Home to hundreds of art galleries, beautiful
brownstones, and one of New York’s newest and most
popular attractions, Chelsea is one of the city’s
jewels when it comes to neighbourhood life. The
contemporary art scene is an integral part of the
neighbourhood’s identity, with gallery openings almost
every night of the week and countless exhibits to
explore. As a longtime hub of gay culture in New York
...More
Questions & Answers
Ask a question
Nicola P
5 January 2018|
Answer
Response from Anonymous365 | Reviewed this property |
As with most hotels, this depends, almost on the day. Try reaching out to them to see?
0
Votes
Nicola P
4 January 2018|
AnswerShow all 3 answers
Response from Elaine F | Reviewed this property |
They were absolutely fabulous with accommodating us with a late checkout in fact we went way over and they were lovely about it plus they checked our bags while we went for brunch.
0
Votes
Tamer B
19 July 2017|
AnswerShow all 4 answers
Response from pclouds | Reviewed this property |
I would be inclined to go with Queen. But ask if you can see both rooms before you decide if possible to get a better sense before deciding.
1
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123456
Room Tips
"Amazing views of Empire State Building. Make sure you spend the extra little cost for that view."
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"Bring ear plugs and an eye mask."
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"I had to have a room close to the elevator which was a bit noisier. Ask for one at the end of hall if you..."
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"May want to have street view? We had no view, but again..NYC...We were not looking for that for this stay."
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