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Doubletree By Hilton - Times Square South

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Doubletree By Hilton - Times Square South
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1,645 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree By Hilton - Times Square South
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Showing 1,420: English reviews
Tarpon Springs, United States
Reviewed 23 June 2016

Our long weekend plans included an event at MSG (located 2 blocks away) and sightseeing downtown (subway station 1 block away). This hotel was located perfectly! The room was adequate in size (not a LOT of extra space), but the bed was comfortable, A/C worked great, and the room was clean.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Kim G
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

Good Afternoon Kim G, I would like to thank you for staying with us and we value your feedback. Thanks so much and have an awesome day.

northumberland UK
Reviewed 22 June 2016 via mobile

We had originally booked another hotel but had to change the booking. The hilton was central to all the attractions. As with everything in NYC you have to walk. The hotel was clean the beds soft and a great TV for relaxing after a days walking. Nice hotel.

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Helpful?
Thank happybean_10
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

WOW happybean_10. Thanks so much for the 5/5. I am glad that you found our hotel to be the right fit for you NYC adventures. When you are back in the city, make sure you stay with us. It's greater the second time around. Have an AWESOME day!!!

Lake Hopatcong, New Jersey
Reviewed 21 June 2016

We were in the city for 2 days to explore and see a show. This hotel was centrally located to Penn Station (where we came in) and the Theatre District. The staff was friendly and welcoming, the room was a nice size and clean, and the restaurant was a nice extra (nice to just go downstairs for breakfast). I couldn't...

Review collected in partnership with DoubleTree by Hilton
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Thank elizabethgH3878ZR
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

Good Evening elizabethgH3878ZR, Thanks for the 5/5 stars. i am pleased to know that you loved your stay. We train so much and comments like this make the training and hard work very worth while. Thanks so much again and have a AWESOME day!!

Reviewed 20 June 2016

We stayed here for a mini NYC vacation that included a Rockettes show. We picked this hotel because it was only a few blocks from Penn Station and we were coming in on Amtrak. We used our AAA discount (they also had AARP) and purchased the package that included breakfast. The hotel and rooms were clean and there was free...

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1Thank JudyD2222
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

AWWWWWW JudyD2222 Thanks for the 5/5. We always appreciate any reviews that are given. That is how we grow and make our hotel better. Your comments have been forwarded to all departments so that it may serve as an encouragement to keep doing our awesome work within the hotel. Thanks so much and have an awesome day!

Parkland, Florida
Reviewed 19 June 2016

The staff here is terrific! From housekeeping to the front desk personnel to the manager. I have never received such exceptional service from any Hotel's Entire staff before until this stay. Great personnel!

Review collected in partnership with DoubleTree by Hilton
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Thank tonyas96
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

THANK YOU SO MUCH tonyas96 for 5/5 stars. It means so much to our hotel when we not just meet but exceed the expectations of our guest. Thank you for staying with us and have an awesome day.

FORT THOMAS, United States
Reviewed 19 June 2016

Mediocre at best. Bellman wouldn't help when he learned we were not using the overpriced hotel car service. Front desk have a pizza delivery menu that they recommended - $75 for 2 pizzas and drinks. Service was lackluster. Rooms are small and tight. Clean but dated. Elevators was slow and small.

Review collected in partnership with DoubleTree by Hilton
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1Thank Colleen H
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

Good Afternoon Colleen H, I would like to first thank you for deciding to stay with us. We know that there are many options to choose from and for that we are thankful. I am sorry that we did not meet your expectations regarding your stay. We aim to make the guest happy and sometimes we fall short. For that...

Detroit, Michigan
Reviewed 18 June 2016

We stayed here for a few days a week ago for a NYC getaway. We are not particularly picky travelers & don't spend a lot of time in our rooms anyway, but I did expect at least the same standard as other DoubleTree's I have stayed in....I have also stayed at the Midtown location. First, let me state the pros:...

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Helpful?
Thank catcharmer
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

Good Evening Catcharmer, Thank you for your honest feedback. It is much appreciated. I am grateful for the positive but alarmed about the negatives. I am personally going to look into the situation and make sure that it doesn't happen again!!! I have forwarded your comments to all respective departments. Thanks so much and have an AWESOME day.

New York City, New York
Reviewed 17 June 2016

My friend and I stayed for 3 nights. We didn't want to spend a fortune on a hotel, and this was already fairly expensive. This was in a good location easy to get to subway, very central. The room was quite small which was the main negative. Otherwise, the staff were very nice, and the room was clean. There were...

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Helpful?
Thank Arlene S
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

Arlene S, Thanks so much for staying with us and your honest review. You ROCK!!!! Have an Awesome day.

Reviewed 15 June 2016

We visited NYC for the first time this past weekend. The hotel is located very close to Times Square, Empire State, Central Park; it was all within walking distance. Room was clean, bathrooms as well, the bed was very comfortable. Everything was working perfectly fine for us. The complimentary cookies were nice and warm. Now the staff was beyond WONDERFUL!...

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Helpful?
Thank Carmen R
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

We Love 5 out of 5 Stars, Carmen R, Thanks so much for your wonderful review of our hotel. I have forawrded your kind words to Thomas and Richard and they are pleased to know that you enjoyed them. If you are ever back in NYC, please think of us as home. Have an AWESOME day.

Boston, Massachusetts
Reviewed 13 June 2016

Overall just poor customer service. Checking in late in the evening I received distracted service from the front desk staff who were rather more interested in their conversations and had very short comments to me on gathering all information needed. Receiving my room key I head up in the very small 2 elevators that you wait half your life for...

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Thank HelpfulGuide1111
Miri L, on behalf of the staff at Doubletree By Hilton - Times Square South, responded to this review

Dear HelpfulGuide1111 Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Doubletree By Hilton - Times Square South

Address: 341 West 36th Street, New York City, NY 10018-6401
Region: United States > New York > New York City > Midtown , Hell's Kitchen
Price Range: $146 - $493 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree By Hilton - Times Square South 4*
Number of rooms: 224
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Travelocity and Jetsetter so you can book your Doubletree By Hilton - Times Square South reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Wyndham New York City
Wyndham Garden Hotel
Hotel Style:
#197 Family Hotel in New York City
#201 Luxury Hotel in New York City
#224 Business Hotel in New York City
#228 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree By Hilton - Times Square South staff and other travellers.
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Questions? Get answers from Doubletree By Hilton - Times Square South staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most rooms face the street, a higher floor would be quieter, our room ended in 9 & was off to one side, a little away from the elevators.”
 of 5 bubbles kateeka, 17 Jan 2017 | Read review
“I was told all rooms are the same”
 of 5 bubbles Elyse1965, 13 Jan 2017 | Read review
“It's worth the money to get a room with a view of Times Square.”
 of 5 bubbles 1ohd1, 25 Dec 2016 | Read review
“Try to get on the top floors.”
 of 5 bubbles MarketableRanger, 17 Dec 2016 | Read review
“Service makes up for location”
 of 5 bubbles chemistandnurse, 11 Dec 2016 | Read review
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