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Holiday Inn Express New York City Times Square

4.9 km from New York City centre
  • Free Wifi
  • Breakfast included
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343 West 39th Street, New York City, NY 10018-1401
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1,997 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express New York City Times Square
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Showing 1,522: English reviews
Merseyside, United Kingdom
Reviewed 16 August 2013 via mobile

This is the second occasion we've stayed at this hotel the fist time being 18 months ago. Good check in - late check out of 2pm due to being a reward card holder. We were on the 33rd floor and the speed of the lifts seem to have improved since we were here last! Nice clean rooms, comfortable beds, no...

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Helpful?
Thank Jackie G
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear essexgirlSurrey, Thank you so much for sharing your recent experience with us! We truly appreciate you choosing our location again for your accommodation needs and it was a pleasure to have you as a return guest. We hope other travelers benefit from your feedback and hope to have you stay with us again! Thanks again for your review and...

Minot, North Dakota, United States
Reviewed 15 August 2013

My adult family of four stayed 6 nights at this hotel and had a wonderful experience. Friendly helpful staff, wonderful breakfast buffet, and super service by all. The hotel was a short walk to Times Square with many places to shop, eat, and play in the area. We felt safe walking late at night back to this hotel. The concierge...

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Helpful?
Thank Deb R
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Deb R, Thanks so much for the kind review of our hotel! We appreciate you choosing our location for your recent visit to NY and hope you and your family had a memorable experience. It’s great to see you enjoyed our location and amenities and we hope to be your hotel of choice for future trips to NYC. Thanks...

London, United Kingdom
Reviewed 14 August 2013

My husband and I have just returned from New York having spend 3 nights at this hotel. It is a 5 minute if not less, walk from Times Square and has presented real value for money. I have visited New York many times and we normally stay in a four or five star hotel at over double the cost, however...

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Helpful?
1Thank Carol F
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Carol F, Thank you so much for choosing our hotel for your accommodation needs. We really appreciate you taking the time to write this review and we hope other travelers will benefit from your feedback. It was a pleasure having you as our guest and hope to have you stay with us again. Thanks again for the kind review...

Chapel Hill, NC
Reviewed 13 August 2013

After an airline (which shall not be named in this review) stranded me in New York City, it was either sleep in the airport or go to the city. After a couple of phone calls the Holiday Inn Express on 39th St was chosen. The staff were warm, welcoming, and professional; a radical change from the nameless airline's agents. Customer...

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Helpful?
Thank JW-xplore
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear JW-xplore, Thank you very much for taking the time to share your experience with us! We’re sorry to hear about your troubles with the airlines, but are happy that we were able to improve your situation. Thank you for your suggestion about our carpets and you’ll be happy to know that we are already looking into an upgrade. We...

canada
Reviewed 9 August 2013

I recently stayed at the Holiday for 4 nites, we were 4 ladies, we had 2 double beds. I found the rooms clean but dated and old. they really need to upgrade. the space was very small to move around should have only had one bed in the room not two. There was no space for the coffee maker is...

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Helpful?
1Thank canada11111
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear canada11111, Thank you for taking the time to share your recent experience with us! We appreciate you choosing our hotel for your accommodation needs. After reading your review we feel the need to apologize for failing to meet your expectations during your stay. We are committed to offering the best service and value for our guests and failure to...

Georgia
Reviewed 7 August 2013

My family and I traveled to NY city for three days and stayed at the Holiday Inn Express Times Square. The rooms were clean and we all found the staff to be helpful. We made it down for breakfast everday and I have to say the food was good and there was plenty of it. Even at the peak time...

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Helpful?
Thank delorise
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear delorise, Thanks for the great review of our hotel! We hope you and your family had a memorable experience here in New York and were encouraged to return again. It’s great to see you found our location convenient and that you enjoyed our amenities. We hope to be your hotel of choice for future visits to NYC. Thanks again...

Reviewed 7 August 2013

I just came back from a week long girls trip in NYC. I researched several hotels in the Times Square area. This one had great reviews and now I see why. The staff was very friendly. Alex, at the front desk, was extremely efficient during check in and also suggested a few restaurants in the area. The rooms were small,...

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Helpful?
Thank dln66
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Valued Guest, Thank you so much for staying with us and for taking the time to write such a generous review! We hope you all had a great time here in New York and were encouraged to visit again. We are humbled by your recommendation and hope to be your hotel of choice for future visits to NYC. Thanks...

Reviewed 4 August 2013

Clean rooms, close to everything! Price was right for the area we were in!! Awesome customer service, would highly recommend this hotel to anyone going to New York!!! Not sure why anyone would rate this hotel bad? The only thing that was not great was the breakfast area is very small and busy if your not up by 8-830.

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Helpful?
Thank CanadianAlberta
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear CanadianAlberta, We really appreciate you taking the time to share your experience with us! Thank you for choosing our hotel for your accommodation needs and we hope you had a great time here in NYC! We apologize for any inconveniences you may have experienced with our breakfast service (yes it can get very crowded!), but we appreciate your patience...

San Juan, Puerto Rico
Reviewed 3 August 2013

I stayed here to treat myself, the room was clean and nice although it was small (as expected at a NYC hotel). I booked through Priceline and was delighted. Anyway, I was in the lobby and was very impressed by the concierge...professional, kind, enthusiastic about NY...she must not be from New York, haha! I'd definitely stay here again...it kinda feels...

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Helpful?
Thank GringaGrrrl
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear GringaGrrrl, Thank you so much for staying with us and for taking the time to share your feedback with other travelers! We're happy to see you enjoyed your time here in New York and we hope your experience was memorable. It would be our pleasure to have you as our guest again and look forward to your return. Thanks...

Birmingham, United Kingdom
Reviewed 29 July 2013

This hotel is located in the center of Time Square. Breakfast is served daily and is a standard selection of pancakes, cereal and fruits. Hotel is basic, all the staff are very helpful and there are soft drinks available all day, which is included in your bill. Free WiFi is available and this hotel is fantastic.

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Helpful?
2Thank Reena M
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Reena M, Thanks so much for the great review! We're delighted to see you enjoyed your stay and that you found our location and amenities convenient for your needs. It would be a pleasure to have you as our guest again and look forward to your return. Thanks again for the kind feedback and we wish you safe travels!...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
New York City hotel offers location close to Times Square. Located in the middle of Manhattan, the Holiday Inn Express New York Times Square offers comfortable accommodations near New York s biggest attractions. With LaGuardia (LGA) and JFK International (JFK) both less than 15 minutes away, you'll find it easy getting to and from your destinations. Within walking distance of our Manhattan hotel, you can find a wealth of attractions. Just a block from our New York City hotel is Times Square and Broadway theatres. Other well known New York attractions such as the Empire State Building, Broadway and Central Park are within a few blocks of our hotel in Manhattan. Located near 42nd Street, our hotel is close to the main subway lines so you can get around the city easily. For the business traveler, there are many major New York business attractions located near our hotel in New York City. Major headquarters including Merrill Lynch, Legg Mason and Ernst & Young are all within walking distance of our New York City accommodations. With our convenient Manhattan location, you can make it on time to all your New York City meetings. Consider starting your day with one of our famous cinnamon rolls from the hot breakfast bar. Additionally, you can stay connected throughout your entire stay at our New York City hotel with free high-speed Internet access. Book your New York City room reservations now at our Manhattan hotel. ... more   less 

Additional Information about Holiday Inn Express New York City Times Square

Address: 343 West 39th Street, New York City, NY 10018-1401
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Price Range: $183 - $508 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express New York City Times Square 3*
Number of rooms: 210
Reservation Options:
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Also Known As:
Holiday Inn Express New York City Times Square Hotel New York City
Hotel Style:
#169 Romantic Hotel in New York City
#207 Business Hotel in New York City
#234 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express New York City Times Square staff and other travellers.
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Questions? Get answers from Holiday Inn Express New York City Times Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“lower floors due to the construction issues!”
 of 5 bubbles IndiraD_13, 18 Feb 2017 | Read review
“There are two elevators which are used for staff service and guests and have been known to require expert help to keep them working.”
 of 5 bubbles RETIREDTRAVELLER06, 25 Jan 2017 | Read review
“Higher floors eg 20 to 36 have good views of e city,however the downside is a wait for one of the two very busy lifts.”
 of 5 bubbles billy086, 11 Jan 2017 | Read review
“The lower, the better, so it is not dependent on the elevator.”
 of 5 bubbles silvinh0d, 9 Jan 2017 | Read review
“Choose a high floor and king-size bed”
 of 5 bubbles Jnachbur, 7 Jan 2017 | Read review
5 of 5