Holiday Inn Express New York City Times Square, an IHG hotel
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Holiday Inn Express New York City Times Square, an IHG hotel
343 West 39th Street, New York City, NY 10018
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Avg. AU$317 /night, 1/17 - 1/18
AU$687
per night
AU$463
per night
AU$238
per night
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About
#375 of 509 hotels in New York City
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Embrace Times Square from Our Hotel in Midtown NYC Our New York City hotel boasts a great location in Midtown and close to Times Square. Located a short walk from Times Square attractions, the Holiday Inn Express Times Square offers comfortable accommodations near New York's biggest attractions. With Times Square and Broadway outside our door, you'll find it easy getting to and from your New York City destinations. Within walking distance of our Manhattan hotel, you can find a wealth of attractions. Just a block from our New York City hotel in Times Square and Broadway theatres. Other well-known New York attractions such as the Empire State Building, Broadway, and Central Park are within a few blocks of our hotel in Manhattan. Located near 42nd Street, our hotel is close to the main subway lines so you can get around the city easily. For the business traveler, there are many major New York business attractions located near our hotel in New York City.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Business Centre with Internet Access
Baggage storage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Vending machine
ATM on site
Laundry service
Room features
Air conditioning
Housekeeping
Room service
Safe
Telephone
Iron
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Languages Spoken
English, Spanish
Location
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
LaGuardia Airport
10.3 km•
See all flights
Teterboro Airport
11.9 km•
See all flights
42nd St – Port Authority Bus Terminal
4 min•New York City Subway
Rental Cars
463 Restaurants
within 0.5 kilometers
Reviews
4.0
2,750 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The Holiday Inn Express New York City Times Square generally garners commendation for its spotless rooms, though the housekeeping's punctuality occasionally falls under scrutiny. While the hotel's location near Times Square is a highlight for guests, its value proposition is often questioned due to high rates and basic amenities. Accommodations elicit mixed reactions, with some visitors appreciating the views and cleanliness but others finding the rooms outdated and cramped.
The complimentary offerings are a plus, yet the breakfast area's size receives mixed feedback. Service quality varies, ranging from warm and welcoming to instances of inefficiency and rudeness.
Location
Convenient
Rooms
Basic
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
Hotel's Favourite
The hotel was very good and the location is excellent! The breakfast was good and the were good options. The receptionist Alex Rodriguez was very kind and servicial, he did his best effort to speak with us in Spanish. I hope to come back soon and obviously stay in this hotel.
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Date of stay: April 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Agency / Consultant at Holiday Inn Express New York City Times Square, an IHG hotel
Responded 7 Apr 2023
Dear lauralF2299MZ, Thank you for the generous review of your recent stay at the Holiday Inn Express New York City Times Square! W We are delighted that our service and location met your expectations and that you particularly liked our breakfast. We will share your compliments with the team, especially Alex. t was a pleasure having you as our guest, and we look forward to welcoming you back to the area. Warmest Regards, Laurie Misko General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just came back from a solid trip to New York and stayed at this hotel for four nights.
Positives -
Unlimited tea and coffee downstairs
Decent enough breakfast as part of the hotel
Really friendly chef who is around in the mornings, brilliant customer service, takes the time to say hello to everyone and chat.
Coffee machine in the room
Maids did a good job of cleaning room
Front desk was always manned and could answer any question I had.
Good choice of television shows in room
Good wifi
Negatives -
Unbelievably poor higher management. I recieved an email telling me I needed to pay 250 deposit for my stay and a destination fee. After several attempts of contact I was ignored.
When arriving it turned into just a 50 dollar deposit, with an unsure answer on when I would receive the money back.
When offering to pay with cash was told I needed a credit card. Offered to pay by debit card and was told no. To only then be told ten minutes later I could pay by debit card. So confusing.
The lifts during the times the maids are cleaning are very annoying to use, it can take up to 15 mins to get your lift down.
Door card stopped working on several occasions meaning I had to go all the way down to get it sorted on each occasion
Positives -
Unlimited tea and coffee downstairs
Decent enough breakfast as part of the hotel
Really friendly chef who is around in the mornings, brilliant customer service, takes the time to say hello to everyone and chat.
Coffee machine in the room
Maids did a good job of cleaning room
Front desk was always manned and could answer any question I had.
Good choice of television shows in room
Good wifi
Negatives -
Unbelievably poor higher management. I recieved an email telling me I needed to pay 250 deposit for my stay and a destination fee. After several attempts of contact I was ignored.
When arriving it turned into just a 50 dollar deposit, with an unsure answer on when I would receive the money back.
When offering to pay with cash was told I needed a credit card. Offered to pay by debit card and was told no. To only then be told ten minutes later I could pay by debit card. So confusing.
The lifts during the times the maids are cleaning are very annoying to use, it can take up to 15 mins to get your lift down.
Door card stopped working on several occasions meaning I had to go all the way down to get it sorted on each occasion
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mobile56130060347, Manager at Holiday Inn Express New York City Times Square, an IHG hotel
Responded 4 Feb 2020
Thank you for your feedback we really do appreciate it, I do apologize for any confusion with the deposit and also with the elevators. I do hope you do stay with us again when in the City
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Upon arrival we were slightly early for check in but there was a very lovely man on reception who said that we could check in early. We were given a room on the 23rd floor. The room was TINY. There were 3 adults staying in the room and we were often on top of each other.
Within the room there was a coffee machine which was OK. Would rather have had a kettle personally, however. There is a huge amount of waste in this hotel as they provide paper cups throughout, as well as paper plates for breakfast which I think is a bit lazy and really unnecessary. The room was VERY poorly lit. The beds are quite small but not uncomfortable. There was no view from our room, but can't say we really expected one.
The lifts, as many people comment on, are a bit of a pain. I dread to think what they would be like in peak season. One morning we waited 15 minutes for a lift. When one did arrive it had the cleaners in it who turned out the lights and told us to get another lift. We eventually gave up and walked down the stairs.
The day we were due to check out, I called down to reception to ask if we could keep the room a little later and was told we could have it an extra hour (no charge). Amazing. When we went down to check out we asked to leave our cases with them. The bellboy was so unbelievably rude. Rolling his eyes at us and tutting. NO TIP to him. So rude.
Breakfast is set out in a really tiny, cramped space and felt a bit like a school canteen. No outside windows. Was very disappointing.
Location wise - you're a couple of blocks from Times Square which is great but at night the outside of the hotel did feel pretty intimidating and not particularly safe.
Within the room there was a coffee machine which was OK. Would rather have had a kettle personally, however. There is a huge amount of waste in this hotel as they provide paper cups throughout, as well as paper plates for breakfast which I think is a bit lazy and really unnecessary. The room was VERY poorly lit. The beds are quite small but not uncomfortable. There was no view from our room, but can't say we really expected one.
The lifts, as many people comment on, are a bit of a pain. I dread to think what they would be like in peak season. One morning we waited 15 minutes for a lift. When one did arrive it had the cleaners in it who turned out the lights and told us to get another lift. We eventually gave up and walked down the stairs.
The day we were due to check out, I called down to reception to ask if we could keep the room a little later and was told we could have it an extra hour (no charge). Amazing. When we went down to check out we asked to leave our cases with them. The bellboy was so unbelievably rude. Rolling his eyes at us and tutting. NO TIP to him. So rude.
Breakfast is set out in a really tiny, cramped space and felt a bit like a school canteen. No outside windows. Was very disappointing.
Location wise - you're a couple of blocks from Times Square which is great but at night the outside of the hotel did feel pretty intimidating and not particularly safe.
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Date of stay: January 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mobile56130060347, Manager at Holiday Inn Express New York City Times Square, an IHG hotel
Responded 31 Jan 2020
Thank you for your feedback we really do appreciate it , I do apologize for the inconvenience of the elevators and also for the Bellman this issue will be addressed with him. I do hope you stay with us again when in the City
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked a couple of rooms here. Got off to an eye-rolling start in both rooms as one had a faulty safe and the other had a faulty smoke detector - both problems were fixed in a matter of minutes thanks to the maintanence guys being on the ball.
We got a decent rate so weren't expecting The Raffles in Singapore or anything but it had what we needed. Housekeeping did a great job, the rooms were comfy, the elevators were pretty quick. The breakfast staff did a good job and there was a decent enough variety of food: fruit, cereals, yoghurts, toast, eggs, sausages, cakes and some weird, shiny circular baked things?
FYI. Hot tea is always available downstairs. They will store your luggage upon check-out. A small shop in the lobby sells nibbles etc. The young lady on reception is cute.
Would happily stay again.
We got a decent rate so weren't expecting The Raffles in Singapore or anything but it had what we needed. Housekeeping did a great job, the rooms were comfy, the elevators were pretty quick. The breakfast staff did a good job and there was a decent enough variety of food: fruit, cereals, yoghurts, toast, eggs, sausages, cakes and some weird, shiny circular baked things?
FYI. Hot tea is always available downstairs. They will store your luggage upon check-out. A small shop in the lobby sells nibbles etc. The young lady on reception is cute.
Would happily stay again.
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Date of stay: February 2020
Location
Service
Sleep Quality
Room Tip: A few floors have vending machines and ice machine on them.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HolidayInnExpressTS, Front Desk Supervisor at Holiday Inn Express New York City Times Square, an IHG hotel
Responded 25 Mar 2020
Thank you so much for sharing your experience with us, we truly appreciate your feedback. We try our best to deliver true hospitality everyday and make our guest feel like home away from home. We hope you can come back in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was looking forward to my trip to NYC and staying at this Hotel. Unfortunately, the work conference I was planning on attending was cancelled due to the Coronavirus. When I called this hotel to cancel my reservations, 20 days before the planned stay, I was told I could not get a refund. On the hotel website, they stated that their main concern is the well being of their customers, I feel that they are more concerned with the money they would lose rather than the lives that could potentially be lost due to the spread of the virus! They also have posted on their website that if people are travelling from out of the country, they will be fully refunded, too bad they are not as concerned for the citizens travelling in the USA!
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Camper30390301178, Front Desk Supervisor at Holiday Inn Express New York City Times Square, an IHG hotel
Responded 14 Mar 2020
I'm so sorry for this inconvenience, I apologize for the problem this might caused. Please give us a call back so we can look into this.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here for 4 nights and it was good. Breakfast was good, hotel staff was helpful. There is additional destination fee of $20 plus tax per day, I guess this covers Free WiFi and Free breakfast.
There are only 2 elevators so be patient or ready to take stairs. I heard some banging sounds coming from the elevator shaft. If your room is right next to elevator, the noise will bother you.
You will not have much view even if you book a city view room.
Book a standard room at lower level and save your money and time.
There are only 2 elevators so be patient or ready to take stairs. I heard some banging sounds coming from the elevator shaft. If your room is right next to elevator, the noise will bother you.
You will not have much view even if you book a city view room.
Book a standard room at lower level and save your money and time.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mobile56130060347, Manager at Holiday Inn Express New York City Times Square, an IHG hotel
Responded 12 Feb 2020
Thank you for your feedback we do apologize for any inconvenience the elevators might have caused you,hope you stay with us again when in the city
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I liked this hotel. It's Times Square area so for around $200 a night you really can't expect anything better. Yes, tthe elevators are sometimes slow and the rooms are small, but that's pretty standard in that area. I liked that the room was clean, quiet, comfortable, and well appointed. In-room coffee in mid-town was a plus and I enjoyed plenty of choices at the complimentary (also rare) breakfast. Front desk staff was friendly and helpful. Close to everything. I would not hesitate to stay here again!
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mobile56130060347, Manager at Holiday Inn Express New York City Times Square, an IHG hotel
Responded 21 Jan 2020
Thank you for your feedback we really do appreciate it we hope you do stay with us again when in the City
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had to change rooms because the tub was broken. The tub in the second room was also broken and the top lock was missing. That was a safety issue I truly did not appreciate. On top of that the parking garage I was sent to did not want to validate my car after checkout. The hotel staff apologized for that and said they were going to waive the parking fee but they haven't yet. The issue is: the hotel charged $45 for parking but the garage wanted over $100 for the one night we stayed. My traveling companions were left very disappointed with our stay and we won't be returning to this establishment.
The extra star is because the beds were comfy, the floors were quiet, and the added security (needing your room key to access the elevator) was appreciated.
The extra star is because the beds were comfy, the floors were quiet, and the added security (needing your room key to access the elevator) was appreciated.
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Date of stay: June 2021
Rooms
Location
Service
Room Tip: Check your rooms thoroughly before settling in
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Benedicta Ansah, Owner at Holiday Inn Express New York City Times Square, an IHG hotel
Responded 23 June 2021
Thank you for your review. I do apologize for the inconvenience you experienced during your stay. I hope you do stay with us again when in the city
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I hate complaining and don’t expect much, but I pushed the nightstand out a bit so I could access the wall outlet to plug in my phone charger, and found an old Lindt candy wrapper and a plastic wrapper...along with dust bunnies. There was also a signifanct amount of dust around the edges of the lamp shade that is attached to the headboard. I didn’t dare look under the bed as my friend and I were exhausted and needed to be up and checked out of the hotel by 5am. The bathroom sink filled up with water and took forever to go down the drain, and around the drain it was evident it wasn’t cleaned properly.
Thankfully we have an Airbnb for the rest of our time in NYC, which sadly is way cleaner and worth the money. My friend is having surgery today, so we thought staying at the Holiday Inn Express would be closer (which it was) and the hotel name is one I’ve come to know and trust, versus a random hotel in the city. Now I think I should have taken my chances are a much cheaper room.
Also disappointed that there wasn’t a mini fridge or microwave in room—at very least, a mini fridge should be a staple item in the room. Hard to eat out in the city and have left overs that end up needing to be thrown out.
Last but not least, the “destination fee” on top of an already over-priced, tiny room is outrageous.
Will find a different place to stay in the future.
Thankfully we have an Airbnb for the rest of our time in NYC, which sadly is way cleaner and worth the money. My friend is having surgery today, so we thought staying at the Holiday Inn Express would be closer (which it was) and the hotel name is one I’ve come to know and trust, versus a random hotel in the city. Now I think I should have taken my chances are a much cheaper room.
Also disappointed that there wasn’t a mini fridge or microwave in room—at very least, a mini fridge should be a staple item in the room. Hard to eat out in the city and have left overs that end up needing to be thrown out.
Last but not least, the “destination fee” on top of an already over-priced, tiny room is outrageous.
Will find a different place to stay in the future.
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Date of stay: March 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mobile56130060347, Manager at Holiday Inn Express New York City Times Square, an IHG hotel
Responded 6 Mar 2020
Thank you for your feedback we really do appreciate it I do apologize for the inconvenience you experienced during your stay I hope you do give us a chance in the Future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hands down the worst hotel I’ve ever stayed in. I choose it for the location and price. I had very, very low expectations of which the hotel managed to exceed. The common areas are filthy. The elevator and hallways were never vacuumed in the 5 days I was there. I kept hoping “maybe today is the day”. The only time my room was cleaned was the day before I checked out. I was usually gone by noon everyday so couldn’t figure that one our. I really don’t require daily housekeeping service when I travel but at least refresh the room a bit and take out the garbage. The staff broke the cardinal rule in the service industry and that is “the customer is always right”. Upon check in I pointed out that the safe in my room wasn’t working to the front desk only to be told “Are you sure?” That’s right, I’m an idiot cause I can’t program a hotel safe. There is no variety of choice for breakfast. Everyday it was either scrambled eggs or “cheese” omelettes, sausages, oatmeal, apples and bananas. That’s it. Maybe they’re not used to multi night stays. I had better food and service at the Pret a Manger on the corner and I was certainly hungry cause you have to run the gauntlet of pot smokers hanging around the front door everyday. When I checked out the clerk said “You’re all set”. When I asked for a copy of my bill they actually said “Seriously?” like it was a problem to print a bill. The shelf above the toilet came off the wall my second to last night when I just set my shaving kit on it to do some pre packing. Maintenance just moved it over and screwed it back into the wall so it’s not in symmetry with the toilet. Unbelievable.
Now for the good news to explain my 2 star review. The bed was extremely comfortable and I slept like a baby because it is surprisingly very quiet. I did not hear slamming doors, people next door, traffic, vacuuming at 8am (see above) etc. So it is what it is. Comfortable bed and shower 3 blocks from Times Square. Shop around, there are way better options nearby for the same price.
Now for the good news to explain my 2 star review. The bed was extremely comfortable and I slept like a baby because it is surprisingly very quiet. I did not hear slamming doors, people next door, traffic, vacuuming at 8am (see above) etc. So it is what it is. Comfortable bed and shower 3 blocks from Times Square. Shop around, there are way better options nearby for the same price.
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Date of stay: December 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Agency / Consultant at Holiday Inn Express New York City Times Square, an IHG hotel
Responded 21 Dec 2022
Dear Yakster007, We apologize for the cleanliness and maintenance issues you encountered while you were here. Even more distressing is the fact that we were unable to resolve the problems to your satisfaction. We will share your feedback with the appropriate team members to ensure we improve our accommodations and service levels moving forward. We are also sorry for not meeting some of your expectations and for the concerns you raised about the observations you had at the front door. We understand your frustrations and understand this is unacceptable. Guest feedback like yours is not taken lightly, and we will share it with our team to ensure these issues are prevented as we advance. On a positive note, we are glad to know you liked our comfortable beds and our proximity to Timesquares. We would like to have an opportunity to welcome you on your next trip and regain your trust. Warmest Regards, Laurie Misko General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It will be the best to not book at this hotel.
I’m sorry, we took the train so I have no idea :(
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"Ask for a room facing empire state, staying here one does not need hip hop bus. There are many restaurants around and there is one in."Read full review
"If sharing with more than two, keep reminding house keeping or reception dealt with issues far quicker. "Read full review
…
PRICE RANGE
AU$272 - AU$639 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express new york city times square hotel new york city
LOCATION
United StatesNew YorkNew York CityHudson Yards / Times Square / Midtown West / Garment District / Manhattan
NUMBER OF ROOMS
210
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Holiday Inn Express New York City Times Square, an IHG hotel
Which popular attractions are close to Holiday Inn Express New York City Times Square, an IHG hotel?
Nearby attractions include Mission Escape Games (0.3 km), Exit Escape Room (0.3 km), and The Phantom of the Opera (0.5 km).
What are some of the property amenities at Holiday Inn Express New York City Times Square, an IHG hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Holiday Inn Express New York City Times Square, an IHG hotel?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Holiday Inn Express New York City Times Square, an IHG hotel?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Holiday Inn Express New York City Times Square, an IHG hotel?
Conveniently located restaurants include Los Tacos No. 1, Liberty Bagels Midtown, and IL Punto Ristorante.
Which languages are spoken by the staff at Holiday Inn Express New York City Times Square, an IHG hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Holiday Inn Express New York City Times Square, an IHG hotel?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.2 km), World Trade Center Memorial Foundation (5.2 km), and Governors Island National Monument (7.8 km).
Is Holiday Inn Express New York City Times Square, an IHG hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.