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W New York

Booking.comUSD 175*
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GreenLeadersBronze level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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W New York
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4,210 Reviews from our TripAdvisor Community

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Showing 3,797: English reviews
Sammamish, Washington
Reviewed 29 October 2012

This is the new trend in hotels, with a very modern design. This is the kind of pace that you want either because you need the location convenience or your are trending and want to be where the action is. This W property is no exception. With a beautiful, modern and contemporary design, the place is not intimate, but rather...

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1Thank Lmadrid
NEW YORK LONG ISLAND
Reviewed 28 October 2012

We visited this hotel to celebrate a birthday. The hotel is overlooking the WTC you can see the reflecting pool, the new building and everything going on right from your room. The hotel itself is very modern and the attention to detail is wonderful. I would highly recommend this hotel to anyone wanting to visit NYC, especially if you want...

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Thank dkbrit
Park City, Utah
Reviewed 28 October 2012

The W Hotel on the East Side has a great location but little else . The rooms and service are terrible. Rooms are smaller than tiny and many things do not work A/C etc. The most troubling problem is that they could care less. So if you need a closet to stay at in Midtown this is your place.

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Helpful?
1Thank DeerValley55
wnewyork541, Guest Services Talent Coach at W New York, responded to this review

Thank you for your post! We deeply apologize for your dissatification during your recent W experience. We take feedback like yours very seriously, and I will be sharing it with the rest of our management team. Although our rooms are on the smaller side, we do offer many room types and sizes to cater to all tastes. Please feel free...

Washington DC, District of Columbia
Reviewed 26 October 2012

Location, location. That's what I'm looking for in a NY hotel. And this place has a perfect location, close to shopping, theatre and all the fun stuff. I don't expect a big room when I travel to New York, but... the so-called cozy room was tiny, especially for two people. The bathroom was really tiny. But the room was nicely...

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Helpful?
Thank BeachyBlondy
miami,fla
Reviewed 24 October 2012

we stayed for a wedding weekend. The location was great for walking around. Plus they have a promo with Accura to give complimentary car service in the city. You must reserve as soon as you get there. Charles was great!!! We did have an upgraded room so it was "larger" than the smaller rooms. You must expect to have very...

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1Thank caramelo
Oslo, Oslo, Norway
Reviewed 24 October 2012

Prepaid for stay incl upgrade for bigger room. Cannot recommend doing this as room looked completely the same.. Aircon and traffic (on 10th floor) made it quite noisy, and also made it diffcult to listen to the music. I however found the room clean and the Bellman helpful. A bit disappointing to find room service trays left along the hallway...

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1Thank Jannecke D
Reviewed 23 October 2012

I don't travel often. So when I tag along with my husband for a business trip, it's a special treat for me. He is a SPG platinum member which basically means he gets upgraded to a better room of available. Upon arriving at 12pm, we were told our room was not ready but they had upgraded us to a room...

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Helpful?
Thank Superkashy
wnewyork541, Guest Services Talent Coach at W New York, responded to this review

Thank you for your post. I can't even begin to describe how disappointing it was to read this review. I can assure you that we truly value our Platinum guests, and although our check-in is at 3pm, that response you received from our agent is absolutely unacceptable. I will be sharing your feedback with the rest of our management team....

London, United Kingdom
Reviewed 23 October 2012

Booked and prepaid this hotel on hotels.com. The first night cost just under $650 - Fashion week in NY and the city gets very expensive. I have only stayed in one other W hotel, the last time in San Francisco. The place seemed to mostly full of businessmen, but not really aimed at them from what I can see. It...

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1Thank forexport
DUBAI
Reviewed 22 October 2012

stayed at the W for a week and booked it thinking it was the old one I used to go two years before that used to host the whisky bar and that was divided in two buildings. Well apparently this one was closed down, therefore I was a bit surprised when the limo dropped me there. When you arrived it...

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1Thank FRENCHBIZTRAVELER
wnewyork541, Guest Services Talent Coach at W New York, responded to this review

Thank you for your review! We are truly sorry for the inconveniences experieced, but are thrilled that we were able to provide an effective service recovery! Please do not hesitate to e-mail me at paul.gambardella@whotels.com if you plan on returning. Paul Gambardella Guest Services Talent Coach

Vancouver, Canada
Reviewed 19 October 2012

Wow - What a disappointment this hotel was. I read the negative reviews prior to booking our week long stay however, chose to ignore them (mistake) due to the fact that I usually assume people who write scathing reviews are just people who are difficult to please. Needless to say we should have listened. This property no where near lives...

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4Thank L L
wnewyork541, Guest Services Talent Coach at W New York, responded to this review

Thank you for your post. We truly value feedback like yours, and are sorry that your W experience did not live up to your expectations. We will be sharing your feedback with the rest of our management team. We do offer complimentary WiFi in our Living Room area, and to our Gold and Platinum SPG members, so it is definitely...

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11/06/2017 12/06/2017
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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
  • Free Internet
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
W New York, the very first W Hotel globally, delivers high-tech hospitality in the heart of Midtown Manhattan. It is an urban retreat where your options are unlimited with Bliss Spa, Whiskey Blue and our Whatever/Whenever service culture. Our unique Extreme WOW outdoor terrace offers panoramic views of the New York City skyline. W new York has something for everyone. The eclectic collection of rooms and suites appeals to a diverse audience, while the versatile meeting spaces, studios and flexible public areas can adapt to any event or gathering our clients are creating. The newly renovated iconic Living Room is the perfect gathering place to begin your night out in the city. ... more   less 

Additional Information about W New York

Address: 541 Lexington Avenue, between 49th St and 50th St, New York City, NY 10022-7503
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $241 - $753 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — W New York 4*
Number of rooms: 693
Reservation Options:
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Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington
Hotel Style:
#39 Spa Hotel in New York City
#68 Green Hotel in New York City
#195 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from W New York staff and other travellers.
55 questions
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Questions? Get answers from W New York staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to see your room - avoid interior rooms”
CDB2014, 26 May 2017 | Read review
“Request a corner room on a high floor overlooking Lexington Avenue”
MikeJet88, 25 May 2017 | Read review
“Sometimes a last minute look on the app will get you a great price.”
Ferdiadh, 24 May 2017 | Read review
“Ask about the windows, the rooms at rear seem very small window and more dated”
, 14 May 2017 | Read review
“great location and staff”
dennisdD9870PE, 10 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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