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W New York

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W New York
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4,066 Reviews from our TripAdvisor Community

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Showing 3,673: English reviews
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Newcastle
Reviewed 2 days ago NEWvia mobile

Spent the weekend to try and see everything we could. Arrived and was greeted with the concierge giving us water and even a lovely children's book for our grandson. Rooms are clean and roomy. Hotel is central and walking distance to Central Park, grand central station, Rockefeller and World times square.

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Helpful?
Thank Joanne N
Management_Team_365, General Manager at W New York, responded to this review

Hello Joanne N, Greetings from NYC! We were thrilled to welcome you and yours and we thank you for your outstanding review. We are overjoyed that you felt our welcoming spirit, and that we could play a part in making your special weekend break so successful. We invite you to settle in with us again soon. All the best, Bill...

Nottingham
Reviewed 3 days ago NEWvia mobile

Came for Christmas, we were told we have a twin room when I booked a double. Also, we had a view facing the courtyard, they didn't mention at the time of booking that they were working at 5am. The air con was loud. Also, we got one small bottle of water 'complementary' when there was two of us. A bit...

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Helpful?
1Thank lucyh805
Management_Team_365, General Manager at W New York, responded to this review

Hello lucyh805, Christmas is always a cool time of year to visit New York and we thank you for sharing the holidays with us. We regret the snafu with your booking but sincerely hope our Welcome Desk Ambassadors were able to rectify to your satisfaction. We apologize for any inconvenience you may have endured and when planning your next visit,...

Boston
Reviewed 3 days ago NEWvia mobile

We had an enjoyable stay but if your looking for all the bells and whistles of standard hotel then the W is not for you. It is clean and located in walking distance of all the things you want to do. The doormen are great and your best source of info. Forget the front desk and concierge because they all...

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Helpful?
1Thank dinog136
Management_Team_365, General Manager at W New York, responded to this review

Hello dinog136, Greetings from NYC! It was our pleasure to host you and yours during your recent visit to the Big Apple, and we are thankful for your review. We are thrilled that you enjoyed your time with us and trust that you were comfortable during your stay. While we appreciate that our sense of style may not be a...

Reviewed 5 days ago NEWvia mobile

This was one of my least favourite hotel visits in years. Let's start with the room, small and dingy. The common areas are tired and old (as if it's still stuck in part in the 1960's). The service, poor and unresponsive. Sorry W Hotel, you weren't my favourite and I can say I couldn't see myself returning anytime soon.

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Helpful?
1Thank Dan M
Management_Team_365, General Manager at W New York, responded to this review

Hello Dan M, We are always grateful when guests take the time to provide feedback on their stay as it provides an opportunity to ensure that we are meeting expectations. We regret to learn that we fell short during your stay and we extend our apologies for not providing you with a memorable experience. Your feedback regarding our Talent is...

Toronto, Canada
Reviewed 5 days ago NEW

When we booked the W hotel, we thought we got a great deal. A modern and nice hotel at a very good price. When we go there, we soon realize why this hotel was cheaper than the standard W price. Rooms are small, not exactly clean and the rooms awfully small. Lobby was nice and modern, but they were unable...

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Helpful?
2Thank bizzyhuppy
Management_Team_365, General Manager at W New York, responded to this review

Hello bizzyhuppy, It was a pleasure to have you settle in with us while visiting New York and we hope you enjoyed the welcoming hospitality provided by our W Talent. We are elated to read that you were captivated by the design and vibe of our Living Room Lounge and we hope that you and yours had a chance to...

Bangkok, Thailand
Reviewed 5 days ago NEW

Very disappointed with my stay at the W on Lexington. Long lines at the front desk for check in - there are 4 or 5 computers, but only 2 people were checking guests in, while other employees were standing around. Made the mistake of having breakfast here. Slow service for food that wasn't that great, and extremely overpriced even by...

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Helpful?
1Thank travelerM08
Management_Team_365, General Manager at W New York, responded to this review

Hello travelerM08, Greetings from the vibrant Big Apple and thank you for joining us during your recent visit. It was a pleasure to host you and we thank you for taking the time to share your detailed review. We are saddened to learn that we fell short of leaving you impressed and we apologize for any delay you had in...

A TripAdvisor Member
Level Contributor
4 reviews
3 hotel reviews
Reviewed 5 days ago NEW

The staff at the W was fantastic. They were very helpful. They mad our daughter feel extra special for her first trip to NYC. She loves the snacks and the book left in the room for her. Thank you for making this a wonderful trip.

Review collected in partnership with this hotel
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Helpful?
Thank A TripAdvisor Member
Management_Team_365, General Manager at W New York, responded to this review

Hello Guest It was our absolute delight to welcome you for your daddy/daughter break and we thank you for your marvelous review. It is always a joy to share our electric city with new travelers, and we are thrilled that our welcoming vibe helped make your stay such a success. We hope you both will settle in with us again...

New York City, New York
Reviewed 1 week ago

The W Hotels are always clean and modern and the rooms, albeit small, are comfortable. That is the case for the W on Lexington Avenue. That being said, we waited for everything for way to long from checking in to getting elevators and most importantly, checking out. We had the front desk put something that needed refrigeration in storage for...

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Helpful?
1Thank Mark S
Management_Team_365, General Manager at W New York, responded to this review

Hello Mark S, Big Apple greetings to you and your wife and thank you for joining us on your recent visit to the city. While it delights us to read that you felt at home in our sparkling and well-appointed rooms, we regret to learn of your added details and extend our sincere apologies. What you have described is certainly...

Toronto, Canada
Reviewed 1 week ago

Stayed in July 2016 for business. As an SPG Platinum traveler, always love staying at a W property when I can. This was my first time at this specific location, which felt didn't live up to W standards. The room was small and looking worn out and tired. Lots of chips out of the furniture, walls in the room. It's...

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Helpful?
Thank Robert F
Management_Team_365, General Manager at W New York, responded to this review

Hello Robert F, Warm greetings from NYC! It is always a joy to welcome loyal SPG travelers, and we thank you for taking the time to provide your feedback. We are thrilled that you enjoyed our location, many agree that it is pretty tough to beat whether traveling for business or a Big Apple holiday. We regret to learn that...

Houston, Texas
Reviewed 1 week ago

Great hotel and friendly staff - except for the attitude from Doorman! I was checking out and leaving. Taxi right out front looked at me and asked if I needed a ride - I said sure. I started walking to the taxi with my luggage only to be intercepted by the doorman that wanted to re-direct me to other rides...

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Helpful?
2Thank SCS_SCS
Management_Team_365, General Manager at W New York, responded to this review

Hello SCS_SCS, Warm greetings from W New York! We were delighted to host you during your recent stay and we thank you for providing your feedback. While we are overjoyed that we made a good impression and that you felt the welcoming spirit from so many of our Talent members, we regret that not all of your interactions met expectations....

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
W New York, the very first W Hotel globally, delivers high-tech hospitality in the heart of Midtown Manhattan. It is an urban retreat where your options are unlimited with Bliss Spa, Whiskey Blue and our Whatever/Whenever service culture. Our unique Extreme WOW outdoor terrace offers panoramic views of the New York City skyline. W new York has something for everyone. The eclectic collection of rooms and suites appeals to a diverse audience, while the versatile meeting spaces, studios and flexible public areas can adapt to any event or gathering our clients are creating. The newly renovated iconic Living Room is the perfect gathering place to begin your night out in the city. ... more   less 

Additional Information about W New York

Address: 541 Lexington Avenue, between 49th St and 50th St, New York City, NY 10022-7503
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $255 - $708 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — W New York 4*
Number of rooms: 693
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood, Travelocity, Priceline and Hotels.com so you can book your W New York reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington
Hotel Style:
#37 Spa Hotel in New York City
#67 Green Hotel in New York City
#191 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from W New York staff and other travellers.
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Questions? Get answers from W New York staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't expect too much...”
 of 5 bubbles bizzyhuppy, 24 Feb 2017 | Read review
“Stay away from the rooms that face Lexington Ave. Firehouse and NYPD precinct around the corner.”
 of 5 bubbles SCS_SCS, 19 Feb 2017 | Read review
“choose the cheapest room, no worth to upgrade”
 of 5 bubbles valontheroad, 14 Feb 2017 | Read review
“Higher floors are always better”
 of 5 bubbles GaryK344, 13 Feb 2017 | Read review
“Always ask for highest floor, corner room.”
 of 5 bubbles , 13 Feb 2017 | Read review
5 of 5