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The Maxwell New York City

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Traveller (1011)
Room & Suite (589)
Dining (35)
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Overview
  • Excellent29%
  • Very good32%
  • Average20%
  • Poor10%
  • Terrible9%
Travellers talk about
“bliss products”(163 reviews)
“bliss spa”(153 reviews)
“whiskey blue”(58 reviews)
AMENITIES
Free Internet
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Additional information
Offers from The Maxwell New York City
Special Offer: Complimentary Upgrade
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Offers from The Maxwell New York City
Special Offer: Complimentary Upgrade
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Rooms
1 Jul.2 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,772)
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1 - 5 of 4,279 reviews
Reviewed yesterday via mobile

If you’re looking for a cheap and clean hotel in a great location, this is your place. The rooms were clean, no frills, but surprisingly large for NYC. The staff was a bit indifferent, so if you’re looking for assistance or directions or recommendations, they...More

2  Thank Bob6104
Response from Brian D, Manager at The Maxwell New York CityResponded yesterday

We appreciate the feedback, Bob6104. While we're happy you appreciated our great location, clean hotel and spacious rooms, it's unfortunate our staff's helpfulness didn't meet your expectations. It's nice that you found our front desk agents efficient but we regret that we didn't go above...More

Hotel's Favourite
Reviewed 1 week ago via mobile

This review is well overdue! I have been a guest at The Maxwell @ four times since its opening. I was somewhat concerned what my experience would be as I have been a loyal guest at the W for many many years. Well, simply, I...More

1  Thank DocDarr
Response from Brian D, Manager at The Maxwell New York CityResponded 1 week ago

Thank you for the wonderful review, DocDarr! It's very pleasing to hear our staff took great care of you at our convenient location. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to...More

Reviewed 2 days ago

Our room had very poor lighting, it was rather small for 2 people, the mattress was bumpy. We had to make several complaints, the room was not cleaned one day, I called reception and they promised to send someone up, 2 hours later we were...More

Thank CarolKoleda
Response from Brian D, Manager at The Maxwell New York CityResponded yesterday

We appreciate you taking the time to share your feedback, Carol. Your experience is not up to the quality and standard we usually provide for our guests. It's unfortunate you had such challenges with our hotel accommodations and that our service failed to exceed your...More

Reviewed 2 days ago via mobile

My wife and I arrived at this hotel for the second leg of our honeymoon. We are well travelled and rarely actually write reviews but this hotel has been so bad I felt the need to. The first room was so small the door hit...More

Thank joemcdonnell1987
Response from Brian D, Manager at The Maxwell New York CityResponded 2 days ago

We appreciate you taking the time to share your feedback, Joe. We're disappointed that your stay with us was less than ideal and that our services and amenities failed to meet your expectations. It's also unfortunate you've noticed a decline in the quality of our...More

Reviewed 3 days ago via mobile

Checked in for business after a long trip / late night. The front desk was nice enough, but didn’t recognize status level and put me in the smallest room in the hotel. The bed filled up literally the entire room. I’m used to small rooms...More

Thank mtomko
Response from Brian D, Manager at The Maxwell New York CityResponded 2 days ago

We appreciate your feedback, mtomko. We're disappointed your stay with us was less than ideal. We care about the comfort of our guests so it's unfortunate your room size didn't meet your expectations. We provide a selection of room sizes and our team would be...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Pool
Details
Price range
USD 158 - USD 545 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Spa Hotel in New York City
#70 Green Hotel in New York City
#208 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 158 - USD 545 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Spa Hotel in New York City
#70 Green Hotel in New York City
#208 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1011)
Room & Suite (589)
Dining (35)
Amenities (14)
Business Centre & Event Rooms (6)
Family and Play Areas (3)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
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123Aeb
15 May 2018|
AnswerShow all 2 answers
Response from spooky08 | Reviewed this property |
Don’t know we just had a superior room and that was perfect
0
Votes
727gillplay1
26 April 2018|
AnswerShow all 4 answers
Response from Jane W | Reviewed this property |
They ask for $100 refundable deposit. Can be cash, credit or debit card imprint
0
Votes
heathjordan
4 April 2018|
Answer
Response from IrishSS |
Heathjordan I hope you get a reply soon, it’s not nice not knowing before travelling. We have booked this hotel for May so I’m hoping all will be ok.
0
Votes
Room Tips
"we were on the 10th floor room was very bad lighting and rather cramped."
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"Ask for one that doesn't reek of drugs"
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"our room was opposite the waldorf (which was being renovated) but no noisier than the sirens from emergency..."
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"Standard rooms are tiny. Ask for an upgrade."
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