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Candlewood Suites New York City- Times Square

Traveller (666)
Room & Suite (218)
Breakfast delivered daily by Butler
Dining (20)

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AU$374
Fully refundable before Thu, 25 Apr
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AU$374
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About

4.0
#274 of 498 hotels in New York City
4.6 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.3 of 5 bubbles
Value

Discover NYC Manhattan from Our Extended Stay Hotel

Surrounded by the electrifying Times Square, Candlewood Suites New York City Times Square is the perfect NYC location for your extended stay. When blending business with leisure, our NYC hotel is convenient to major businesses in Times Square and the attractions of New York City. If you are traveling to "the Big Apple" for just an overnight stay or for a long stay, our NYC hotel's studio suites with full kitchen facilities will make your trip a smashing success.

Our Times Square address places you within walking distance of the Jacob Javitz Convention Center, Madison Square Garden, Penn Station, Port Authority, Hudson Yard, Ernst & Young, New York Times Building and Amazon among others. Our All-Suite hotel offers comfortable work spaces and free high-speed Internet access.

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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Vending machine
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Baggage storage
Convenience store
Paid private parking nearby
Wifi
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Telephone
Iron
Kitchenette
Microwave
Flatscreen TV
Refrigerator
Kitchenware
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Quiet
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

339 W. 39th Street, New York City, NY 10018-1401
2,131Reviews85Q+A100Room tips

Reviews
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Detailed Reviews
kathy l wrote a review Mar 2023
Elkin, North Carolina174 contributions50 helpful votes
Hotel's Favourite
4.0 of 5 bubbles
Not sure about this place at first based on reviews but must say was pleasantly surprised. Not fancy and room a little small and only view was of building behind us plus not all tv channels worked.
But, the staff was very nice especially the lady when we checked in and Sandra, who worked evenings and mornings. We really enjoyed talking to her.
The place was not far from the broadway shows or Times Square. Enjoyed Lincoln deli which was just around the corner. Had a few folks hanging around area so stayed clear. Otherwise a quiet and enjoyable stay with clean room and comfy bed.
I would stay again
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Agency / Consultant at Candlewood Suites New York City- Times Square
Responded 25 Mar 2023
Dear Kjl123, Thank you for reviewing your recent visit to Candlewood Suites New York City-Times Square. We are glad you enjoyed your stay and liked our convenient location, friendly staff, and comfortable room. However, we regret not meeting all of your expectations in your room, and we appreciate your patience. We have taken note of your comments and look forward to welcoming you back soon. Warmest regards, Laurie Misko General Manager
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Globe_trotter_100 wrote a review May 2022
Brooklyn, New York195 contributions50 helpful votes
5.0 of 5 bubbles
The hotel’s special feature is that every room has a kitchen with microwave, fridge, stovetop, sink with garbage disposal, and dishwasher. New York restaurants tend to be pricey, so if you are on a budget and want to cut costs by shopping for food and cooking for yourself, this is perfect. The location on 39th St. is good, not too far from the Empire State Bldg, Macy’s, Times Square, and other Midtown attractions.

The Food Emporium is about a 10-minute walk away on 42nd St. You can get all your groceries and household items there.

The rooms are decent size and quiet. There is a free gym and free washing machines in the basement. There is no housekeeping every day, but if you need something, just ask the desk. All of the staff members are friendly and helpful.

All in all, a very nice place at a reasonable (for New York) price. Recommended
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Date of stay: May 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kristy C wrote a review Feb 2020
Hudson, Florida30 contributions52 helpful votes
5.0 of 5 bubbles
Great location close to everything. About a 5 minute walk from Times Square and Madison Square Garden. Lots of restaurants nearby. Room had a kitchenette with full refrigerator/freezer, microwave, cooktop, dishwasher and cooking utensils. Great for bring back leftovers! Every staff person was friendly and helpful and greeted us each time we came back in. Currently being renovated so there was a little noise occasionally at night but not enough to be really disturbing. We decided at the last minute to stay an additional night and they were able to accommodate us. Woulld definitely stay again.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicole B wrote a review Dec 2022
1 contribution
2.0 of 5 bubbles
I won’t be frequenting this hotel again. So first of all, the mattress sagged so much on the middle that I ended up sleeping on the recliner. The pillows were basically pancakes that smelled so musty that I had to use my sweatshirt as a pillowcase. In fact, one of the pillowcases had a sus brown stain and the pillow itself was all yellowed from people’s accumulation of sweat and oils. I was super skeeved out because there was a handprint on the headboard, im guessing someone there before us was having a fun time. there was also only 1 roll of toilet paper in the room and housekeeping never came at all in the 3 days we were there so we had to buy our own. to top it off the elevators broke and no one bothered to say anyyhing so we had to go up and down like 20 flights of steps.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Agency / Consultant at Candlewood Suites New York City- Times Square
Responded 15 Dec 2022
Dear Voyager612608, Thank you for staying with us and for sharing your feedback. Exceptional service for every guest is our highest priority; therefore, we apologize that you had an unsatisfactory experience. We have shared your feedback with our team and appreciate your patience. We value you as a guest and hope that we have the opportunity to welcome you again in the future. Warmest regards, Laurie Misko General Manager
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Departure145152 wrote a review Mar 2020
1 contribution4 helpful votes
2.0 of 5 bubbles
Got in our room, it looked ok, we were very tired from a day exploring New York , candle wood is in a great location. My husband showered, I feel asleep. The morning I opened the bed stand drawer, there was a half eaten Nutella container in there. 😬. I went into the bathroom and saw the bath mat that had dirty shoe prints on it, my husband said it was like that when he took it off the bath tub. 😳 Gross. I took it down to reception and they said they’d take care of it. We left early that day for the whole day til dark. When we got back there was a new bath matThen I noticed the toilet had like black mold stain in it. I took a wad of toilet paper and wiped it and it came off. That toilet hadn’t been cleaned in awhile, so gross. I don’t have proof but I’m really wondering if we were the only ones in that bed !! They promised to refund us a night for the abysmal cleanliness of the room, that was Sept 2019, now it’s March 2020 and still no refund. I think I’ve given enough time to make it right with what they promised. Since we’ve received nothing it was time to make others aware of the cleanliness of this place. Erika [-] , Assistant General Manager has not followed through on what she said she would do.
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Date of stay: September 2019
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGService, Guest Relations Manager at Candlewood Suites New York City- Times Square
Responded 27 Mar 2020
Hi Departure145152, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments about the bed stand drawer, the bath mat, and the toilet among the others. I understand your dismay and I am sorry. This is not the comforts of home that we wanted for all our guests and I will make sure to share your comments with our team for necessary improvements needed on our end. I would also like to follow up on your concerns that is why I have sent you a private message. I hope you get to read it and respond. Mike F. Case Manager IHGService
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Klyoung wrote a review Dec 2021
7 contributions
+1
1.0 of 5 bubbles
My husband and I stayed at the hotel for his milestone birthday for Thanksgiving week/weekend. We were there for 5 days and 4 nights. The horrible experience began the day of check in. The hotel front desk rep delivered bad customer service from the beginning. Once we were given our room on the 30th floor with a nice view the room itself was awful. The floor sloped down or had an incline at entry of the door, the top lock/dead bolt lock was missing, the bathroom door is off center and did not close completely and slammed every time you enter and exited the bathroom, the toilet ran constantly, the privacy curtains had wholes, the microwave filter had not been changed (red light on), the top drawer pulled the dishwasher drawer out when opened, the showered dripped, and shower caddy was bent and usable.

When I advised the front desk rep on the night we checked in, she said there were no more rooms left and attempted to offer me a room on the 1st floor with no view and she stated the floor is noisy.

I checked back the next day (Thanksgiving) at 9am and 12pm if any room were available for my husband and I to move to another room and the Front Desk Service manager did not follow up with me or to advise me that they had no rooms available. Although, people were checking in and out the hotel during my 5 day stay.

I am truly disappointed and horrified with the level of customer service that was delivered by the front desk service rep and manager and the room they rented out to my husband and I for his special occasion. The behavior they displayed gave no regard to the safety of my husband and I. They displayed no concern about a missing lock on the room door. Because of the experience my husband and I had, I would never recommend Candlewood Suites especially NYC Times Square location.

If you stay at this hotel, don't stay in room 3006.
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Date of stay: November 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
davef12019 wrote a review Jan 2020
Stoke-on-Trent, United Kingdom8 contributions14 helpful votes
5.0 of 5 bubbles
Stayed just before Christmas, a great time of year to visit. The hotel is in a great location for Times Square and all the central locations, the staff were all extremely helpful, friendly and knowledgeable.
Our room was clean, well equipped and comfortable with a full kitchen and plenty of space.
All in all a great base to explore New York from
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Date of stay: December 2019
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lahoriguy wrote a review July 2021
Lahore, Pakistan53 contributions46 helpful votes
4.0 of 5 bubbles
It was my second time staying here. Was glad to see that the rooms and the reception were refurbished. The only minus was the once a week cleaning because of the pandemic. If I’m paying for a room it includes cleaning. Otherwise the newly renovated rooms the kitchen and free coffee and the laundry downstairs were big plus points. The reception staff was friendly and helpful, provided me more coffee, dishwasher tablets and washing up liquid with a smile. Buses taxis and a 7-Eleven nearby were also very convenient. You can walk anywhere in Manhattan the hotel is so central. 2 bros pizza nearby was fabulous. Will definitely come back again when in Manhattan.
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Date of stay: June 2021Trip type: Travelled solo
Room Tip: Stay here!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michaela wrote a review Feb 2020
1 contribution4 helpful votes
1.0 of 5 bubbles
When we checked in we were told they needed a card in case of damages. We then were charged $130! And then the next day we’re charged $50 without asking for our card again! We were told we would get all of that refunded by one person and then by another person were told we were only getting $50 refunded. Firstly, we were not given a receipt because we were told the printer was broken. Secondly, why do different members tell you different things!? Thirdly, why were we charged large amounts without being told they were taking money out our account? Lastly, we checked out almost 3 weeks ago and have still NOT received a refund and no one is replying to our emails! Absolutely appalling service. I do not recommend.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGService, Guest Relations Manager at Candlewood Suites New York City- Times Square
Responded 12 Mar 2020
Hello 1Michaelaa1, Thank you for taking the time to give us your feedback about your stay at our hotel. Complete guest satisfaction is our topmost priority and we're saddened that it didn't happen this time. I'm sorry to hear about the bill mixed-up and the level of service in addressing this let you down. This isn't common to our norms and we'll discuss this accordingly with the team. I shared your review with our hotel management. Rest assured that corrective measures will be given to the staff to prevent this from happening again. I also sent you a private message discussing this further. We appreciate you choosing us for your lodging needs. I hope you'll come to visit us again and make things right this time. All the best, Jomar M. Case Manager IHGService
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Aussie1956 wrote a review Aug 2022
Gold Coast32 contributions47 helpful votes
2.0 of 5 bubbles
We recently stayed and occupied 2 rooms. We initially could not work out why our feet were black and full of human hair when we got in shower. The carpet is filthy. Requested the room to be vacuumed. No chance simply not done. I even said I would vacuum. Just put extra towels on the floor. It keeps your feet clean when you get into bed.

It is a shame as the hotel is in a great location close to Times Square and theatres. Don’t stay in the rooms near the lifts. You hear the lifts going up and Down Whoosh !!!

Very hot weather and the air conditioner made a lot of noise but did not cool the room .

The lift lobbies carpet had not been vacuumed.

I have travelled extensively all over the world and I must say this hotel would have been acceptable except for the filthy carpet.

In a post Covid world it was not acceptable.

The kitchenette was good but meals are so cheap you don’t need to cook.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Agency / Consultant at Candlewood Suites New York City- Times Square
Responded 4 Aug 2022
Aussie, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take cleanliness concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We also regret your disappointment with our air conditioning, and we have taken note of your concerns. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Warmest regards, Laurie Misko General Manager
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Jessica C asked a question Mar 2021
Parking available?
Answer from General Manager
Hello - Self-parking is available off-premises for USD 45 plus tax for small cars and USD 55 plus tax for SUVs, regular-sized trucks, and vans for every 24 hours with no in and out privileges. Over-sized vehicles, including conversion vans, cannot be valeted. Cost: 45 USD Parking Garage Left out of hotel, left on 8th Ave. Left on 42nd St, between 8th and 9th Ave. We also offer a parking package.
Sophia asked a question Jan 2020
Bristol, United Kingdom22 contributions3 helpful votes
Does the hotel take a deposit upon check in/hold a card during the stay
Answer from Kishana H
Yes we do take a $50 security deposit at check-in, as for holding the card no we don't.
Mac Oosthuyzen asked a question Oct 2017
Los Angeles, California
Car rental
expressions2016 wrote a tip Oct 2023
Lake Placid, New York42 contributions8 helpful votes
5.0 of 5 bubbles
"Our room was on the 17th floor. It was great."
Read full review
Robert 315 wrote a tip Jan 2023
New Hartford, New York126 contributions18 helpful votes
4.0 of 5 bubbles
"There is a little breakfast and coffee shop very close to the hotel."
Read full review
Michael B wrote a tip Sept 2022
5 contributions6 helpful votes
1.0 of 5 bubbles
"Go elsewhere"
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rick s wrote a tip Jan 2022
1 contribution2 helpful votes
5.0 of 5 bubbles
"The 24th floor was amazing"
Read full review
stephane g wrote a tip Dec 2021
3 contributions1 helpful vote
4.0 of 5 bubbles
"Chambre avec vue sur l’empire state building !"
Read full review
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PRICE RANGE
AU$359 - AU$625 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
candlewood suites new york city times square hotel new york city
LOCATION
United StatesNew YorkNew York CityHudson Yards / Times Square / Midtown West / Garment District / Manhattan
NUMBER OF ROOMS
188
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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CANDLEWOOD SUITES NEW YORK CITY- TIMES SQUARE: 2024 Prices & Reviews

Frequently Asked Questions about Candlewood Suites New York City- Times Square
Which popular attractions are close to Candlewood Suites New York City- Times Square?
Nearby attractions include Style Room NYC Shopping Tour Experiences (0.5 km), Mission Escape Games (0.3 km), and Exit Escape Room (0.3 km).
What are some of the property amenities at Candlewood Suites New York City- Times Square?
Some of the more popular amenities offered include free wifi, a fitness centre, and a business centre.
Which room amenities are available at Candlewood Suites New York City- Times Square?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
Is parking available at Candlewood Suites New York City- Times Square?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to Candlewood Suites New York City- Times Square?
Conveniently located restaurants include Angelina Bakery NYC, Los Tacos No. 1, and Liberty Bagels Midtown.
Are there opportunities to exercise at Candlewood Suites New York City- Times Square?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Candlewood Suites New York City- Times Square?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Candlewood Suites New York City- Times Square?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Candlewood Suites New York City- Times Square?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Candlewood Suites New York City- Times Square?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.2 km), World Trade Center Memorial Foundation (5.2 km), and Hamilton Park (2.5 km).
Is Candlewood Suites New York City- Times Square accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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