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Fairfield Inn & Suites Carlsbad

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Fairfield Inn & Suites Carlsbad
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258 Reviews from our TripAdvisor Community

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Showing 253: English reviews
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Reviewed 3 days ago NEW

Nice hotel, nice room. Courteous and helpful staff. I will definitely return to this hotel the next time I need to be in this area. The included breakfast was nice and fresh and they keep the area nice and clean.

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Helpful?
Thank Yaron H
Karen A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for the review. The staff work hard to exceed our guests expectations. We hope to see you again soon.

Reviewed 3 weeks ago via mobile

Halls smelled like weed. Our first room we got into smelled like weed. Pool looked like it was capable of giving us ear infections just by looking at the filthy water. Hot tub not working. Understaffed. One person running the whole show. Looks to me like a staff of 3 is at least needed for a place like this. Regardless...

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Helpful?
1Thank Sean B
Karen A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for your review. Please accept my apology for not meet your expectations. I would be like to speak with you to assure you that this is not our practice and would like to show our dedication to excellence. As a non- smoking facility, the smell you encountered is not acceptable. However, some guests go outside and partake. Please...

Carlsbad, New Mexico
Reviewed 3 weeks ago via mobile

Nice size rooms. Great staff ready to help with all your needs during your stay. Bring the family and enjoy a nice pool and expanded continental breakfast. Complimentary cookies and water in the afternoon.

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Helpful?
Thank tourismc_1
Karen A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for sharing your experiences during your recent trip to Carlsbad Fairfield. The staff enjoyed hearing that their work provided your family a great stay. We hope to see you again soon should you return to the area. Your recommendation is appreciated.

Richland, Washington
Reviewed 3 weeks ago

I have stayed at this property several times. It is what one expects from a Fairfield Inn, but nothing more. On this visit I made the mistake of not requesting a room on the west side of the building (an odd-numbered room), away from the highway. The road noise on the east side was quite bothersome, but after the first...

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Helpful?
1Thank 59stevem
Karen A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for sharing your recent experience with the Carlsbad Fairfield. Please accept my apology for the challenges you encountered. We are looking into ways to ensure our guests who depart early receive a "start" to their day. As for the road noise, I will be happy to guarantee a room on the back side of the building when you...

Reviewed 20 March 2017 via mobile

The worst Marriott ever and I have stayed in Marriotts all over the world!! The front desk personnel were very rude everyday! They didn't clean our room! Doors to get in pool area don't work! Hot tub was just warm! No coffee most of the time never had creamer out! Had to go to convenience store!! I am so disappointed...

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Helpful?
1Thank Jeana R
Karen A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for your review. While it appears we did not meet your expectations, I would be pleased to speak with you to assure you that this is not our practice and would like to show our dedication to excellence. Please reach out as I would like to make it right by offering the best solution. Look forward to speaking...

Reviewed 20 March 2017 via mobile

We typically judge a place based on the free breakfast offered. Cold scrambled eggs, no forks, no napkins, very little coffee. About the only highlight was the waffle maker which was in high demand. The room was nice and clean. Overall good experience other breakfast.

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Helpful?
Thank ReneGutierrez
Karen A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Please accept our apology for a not so great day in our breakfast area. While we attempt to keep up on days with a larger number of guests, we do fall short on occasion. I will agree those waffles are great and everyone waits in line. Glad you enjoyed the room and hope you will return to see our improvement...

Aztec, New Mexico
Reviewed 12 March 2017 via mobile

The room we were in seemed smaller than usual but was comfortable enough. It was a clean room. The bed was really comfy! Noise levels were moderate. If you get an even numbered room you'll be on the side of the hotel facing the highway. The refrigerator also buzzed in our room as it cycled off and on. Found it...

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Helpful?
Thank Shannon L
Karen A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to review our property, Carlsbad Fairfield Inn & Suites. Your comments on the room size and comfort brought smiles along with the breakfast quality. Our location on Highway 285 does provide a convenient location as well as road noise which is different from home. The maintenance team is looking into the refrigerator noise. During...

Austin, Texas
Reviewed 12 March 2017

This location is fine if your a heavy sleeper. All through the night you could hear people talking. It sounded like there was a motorcycle drag race outside our window. This hotel is located right next to a busy intersection on the highway. When we arrived at 8:30 pm exhausted we were not offered water or any assistance.

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Helpful?
Thank geoshaun
Karen A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for sharing your thoughts regarding your stay at the Carlsbad Fairfield Inn & Suites. Please accept our apology for the noise you encountered during your stay. While our location in on Highway 285 and there is a large amount of traffic noise, that does not excuse the hallway noise you encountered nor the lack of attention you did...

Atlanta, Georgia
Reviewed 6 March 2017 via mobile

The hotel was clean, well kept, and had a good breakfast! The front desk staff, breakfast staff, and housekeepers were great! The pool and and hot tub were not really useable, which was disappointing since we had been hiking each day. It was a great place to stay so that we could go to Carlsbad Caverns and Guadalupe Mountain National...

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Helpful?
Thank Pamydosy
Karen A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking time to share your thoughts about your stay at the Fairfield Inn and Suites Carlsbad. Your enjoyment of the room and staff have been shared. The staff say "Thank you and we will continue to strive to improve. The weather in Carlsbad proves to challenge outdoor pool chemical levels. While it is an issue, we approach...

Heber City, Utah
Reviewed 8 January 2017

We stayed here two nights recently to visit Carlsbad Caverns. Front desk staff was friendly and helpful. Our room was clean and well equipped. Price was high for a Fairfield, but with tourists and oil field workers, I'm guessing they can get away with it. We got an upgrade so I guess I shouldn't complain. Easy access to town, Wal-Mart...

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Thank balanceok
Karen A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for sharing your experiences during your recent stay at the Fairfield Inn & Suites in Carlsbad. Our goal is to provide clean and comfortable accommodations for our guests. We understand our price is higher than most locations however we hope you received a good value. Yes our location is superior for those visiting Carlsbad Caverns. We hope you...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Restaurant
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The newly built Fairfield Inn & Suites Carlsbad New Mexico is just minutes away from the famous Carlsbad Caverns National Park, the Living Desert Zoo & Gardens State Park and the Pecos River. Experience more than 117 known caves at the Carlsbad Caverns - all formed when sulfuric acid dissolved the surrounding limestone. Located in the northern part of the Chuhuahuan Desert, Fairfield Inn & Suites Carlsbad New Mexico is centrally located to Roswell, Artesia, El Paso, and Midland. The Fairfield Inn & Suites Carlsbad New Mexico provides you with just what you need, and skip what you don't, so travel is easy and productive. Our knowledgeable and courteous staff is available to help 24 hours a day. Take advantage of our complimentary amenities at Fairfield Inn & Suites Carlsbad New Mexico, including breakfast, in-room high-speed Internet and Wi-Fi in the lobby. Enjoy comfortable and spacious guest rooms that allow you to work and relax. ... more   less 

Additional Information about Fairfield Inn & Suites Carlsbad

Address: 2525 S Canal St, Carlsbad, NM 88220-6521
Region: United States > New Mexico > Carlsbad
Price Range: $176 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Carlsbad 2.5*
Number of rooms: 91
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Also Known As:
Fairfield Inn & Suites Carlsbad Hotel Carlsbad
Fairfield Inn And Suites Carlsbad
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Questions & Answers

Questions? Get answers from Fairfield Inn & Suites Carlsbad staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely try to get an odd-numbered room, on the west side of the building.”
59stevem, 29 Mar 2017 | Read review
“Try to get a room not on the first floor or by the highway.”
geoshaun, 11 Mar 2017 | Read review
“Quiet rooms face back of the property”
fiftys0mething, 24 Sep 2016 | Read review
“Ask for a room at the back of the hotel.”
CathyG730, 27 Jul 2016 | Read review
“The white noise of the air conditioner drowns out the hallway noise of the other guests. We happened to be on a floor with a wedding party.”
180lynnj, 22 Jul 2016 | Read review
5 of 5