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Econo Lodge

PricelineUSD 65*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 65*
USD 66*
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Econo Lodge
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130 Reviews from our TripAdvisor Community

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Showing 123: English reviews
Reviewed 30 August 2016

The hotel location is relatively close to the caverns (16 miles) however the room was below average. The room smelled musty and the bathroom was the worst part. The tub had large sheets of paint peeling from the actual tub. The door had been painted so often it couldn't open completely into the restroom.

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Helpful?
Thank Ritterf1
EconolodgeCarlsbadNM, Guest Relations Manager at Econo Lodge, responded to this review

Thank you for taking the time to leave such thorough and revealing feedback. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. Your concerns regarding the level of cleanliness and outdated condition of the facility will be addressed accordingly. Allow me to apologize for any inconvenience these issues...

San Antonio, Texas
Reviewed 13 July 2016 via mobile

Apparently weak procedure for checking that a room is ready. Stayed the night of July 11. Light not working in bathroom upon 7pm arrival. Called front desk to ask if bulb could be changed. Arrived back at room at 10pm to find light had not been changed-- had to shower in semi-darkness next morning with bathroom door open to let...

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Helpful?
1Thank DeeMBarr
EconolodgeCarlsbadNM, Guest Relations Manager at Econo Lodge, responded to this review

Thank you for taking the time to complete our survey and share your experience! I am terribly sorry to learn that you experienced so much difficulty during your stay. It is through feedback like yours that we are able to quickly address housekeeping and maintenance issues. The fact that we've failed in this regard is very disheartening. On behalf of...

Vancouver
Reviewed 5 July 2016

They wanted to scan my driver's license, but since I was paying with debit, I didn't have to give it to them. I don't want a copy of my driver's license floating around. I already had my identity stolen once. And why should they care who is staying there just so long as they get paid? The patrons at the...

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Helpful?
Thank MBombardier
EconolodgeCarlsbadNM, Guest Relations Manager at Econo Lodge, responded to this review

Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. We appreciate your time in sharing the details of your recent experience with us. I do wish that we would have exceeded your expectations of service and accommodations and I hope you'll return to enjoy...

Reviewed 20 June 2016 via mobile

Booked this hotel because it had a POOL. Drove 10 hrs with two little girls. Walked in to the lobby and the lady was on the phone complaining about other customers. Pool is out of service. Notification is on the desk (as if that could inform any traveler). She was rude to me and refused a refund. Told me it...

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Helpful?
1Thank Jennifer A
EconolodgeCarlsbadNM, Guest Relations Manager at Econo Lodge, responded to this review

Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with the state of our accommodations. I am very displeased to hear that anyone was treated with rudeness or that any misunderstandings regarding your booking were not addressed in a professional manner. The standard procedure in such cases is to confer with...

Midland, Texas
Reviewed 31 May 2016 via mobile

The Building and rooms show some serious wear and tear but they take care of it. Room was clean and the bed was comfortable. For the price you can't beat it. Staff was helpful. Location was a little out of our way but easy to access. Inexpensive simple accommodations when you just need a place to stop and get some...

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Helpful?
Thank Renee G
EconolodgeCarlsbadNM, Guest Relations Manager at Econo Lodge, responded to this review

Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and to provide our customers the best we can offer in a reasonable price. I am glad that we were able to meet your...

Reviewed 16 May 2016 via mobile

It was easy to book the room. Best price in town. Room clean, bed comfortable, bedding clean and crisp, soft fluffy pillows, grounds clean, lobby clean, breakfast good, customer service excellent. I witnessed the personel taking pride in their job. General maintenance being done. We will definitely be staying again. If you are on a budget this is the lodging...

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Helpful?
1Thank AngieNegra
EconolodgeCarlsbadNM, Guest Relations Manager at Econo Lodge, responded to this review

Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. We are happy to know that we have exceeded your expectations for just an affordable price. We hope to impress you again during your next visit and we thank you for sharing your experience.

Oak Grove, Louisiana
Reviewed 1 March 2016 via mobile

If one is working in Carlsbad I would recommend staying here due to the price and location. The rooms are quite nice and kept very clean, but what sets this hotel apart is Kimberly at the front desk. She has been wonderful to interact with and has helped greatly when a complication with my room arose. I cannot say enough...

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Helpful?
1Thank john m
EconolodgeCarlsbadNM, Guest Relations Manager at Econo Lodge, responded to this review

Thank you so much for your compliments, rating and review of our high housekeeping, amenities and hospitality standards. I have shared your compliments with Kimberly and thank you for giving me the opportunity to recognize her for a job well done! Thank you for taking the time to share this five star experience with our management, staff, and future guests....

Reviewed 11 December 2015 via mobile

Stayed two nights (Monday and Tuesday). The room was recently painted, and all the furniture was in good condition. Mini fridge and microwave worked just fine. TV was fine but it's really difficult to connect anything to it because it's on a wall mount (we were trying to hook up a ps4). Overall it was a good experience.

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Helpful?
1Thank Idair F
EconolodgeCarlsbadNM, Guest Relations Manager at Econo Lodge, responded to this review

I am glad that you liked our newly renovated accommodations and facilities. Sorry to hear that you had trouble in connecting the PS4 to the TV because of the wall mount. Thank you for the feedback as we will bring this up to our management to have it reviewed immediately. We are happy to know that you had a good...

Radcliff, Kentucky
Reviewed 18 November 2015

We took a once in a lifetime trip, of 9700 mi. we stayed in a lot of Hotels on the trip. Econo Lodge of Carisbad NM. was the worst my granddaughter and I stayed up most of the night so the cockroaches would not get in bed with us. The room smelled bad, people were outside our door most of...

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Helpful?
Thank Karen R
EconolodgeCarlsbadNM, Guest Relations Manager at Econo Lodge, responded to this review

We sincerely apologize about your unsatisfactory experience with our accommodations. Thank you for your feedback rest assured that everything you shared will be forwarded to our management to have them look into it and resolve immediately. We hope that you can still give us another chance to prove how much we value your business.

New Braunfels, Texas
Reviewed 27 October 2015

The room was decent, clean, but not up to standards. It was okay for a last minute stay, but definitely not suitable for long periods of time. The price was high, but understandable for the area. The room itself was not worth what I paid. But the beds were comfortable, and breakfast was great. Room was a decent size, and...

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Helpful?
Thank Ashlye G
EconolodgeCarlsbadNM, Guest Relations Manager at Econo Lodge, responded to this review

Hello Ashlye G, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with the unavailability of some of our facilities during your stay. Nevertheless, I hope that your overall stay with us was definitely worth it and we look forward to providing you with the hotel experience that will definitely meet...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Econo Lodge

Address: 3706 National Parks Hwy, Carlsbad, NM 88220-5943 (Formerly Americas Best Value Inn - Carlsbad)
Region: United States > New Mexico > Carlsbad
Price Range: $81 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:1.5 star — Econo Lodge 1.5*
Number of rooms: 122
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Also Known As:
Americas Best Value Inn - Carlsbad Hotel Carlsbad
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Questions & Answers

Here's what travellers have asked, with answers from Econo Lodge staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look for another hotel in the area”
AuntieM64, 16 Apr 2017 | Read review
“Stay away!!”
rosiea910, 4 Feb 2017 | Read review
“Better and newer hotels in the area for the same or better prices.”
Ritterf1, 29 Aug 2016 | Read review
“inspect the room before you rent.”
P6979PXkarenr, 18 Nov 2015 | Read review
“If you still decide to select this hotel, request for room nearby the lobby or front entrance.”
773eunicei, 26 Aug 2015 | Read review
5 of 5
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USD 65* /night
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Prices are for 1 room, 2 adults
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