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Four Points by Sheraton San Diego Downtown

Expedia.comUSD 157*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 157*
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USD 158*
USD 158*
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Four Points by Sheraton San Diego Downtown
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245 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton San Diego Downtown
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Showing 199: English reviews
Los Angeles, California
Reviewed 18 October 2016

I'll start with the positives - the staff is incredibly friendly and the hotel is a short walk to Little Italy, which has tons a nice restaurants and cafes. With that being said, this hotel needs a facelift. It's a bit dated. Also, it's right by the freeway so it's very noisy. If you're in town to attend anything at...

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Helpful?
Thank Kehau R
sonam c, Manager at Four Points by Sheraton San Diego Downtown, responded to this review

Kehau R., Thank you for staying at the Four Points by Sheraton San Diego Downtown. I apologize the location of the hotel did not meet your needs during your stay. We hope you give us another opportunity in the near future! Sonam C. Assistant General Manager

Reviewed 16 October 2016

Wow (and I don't mean that in a positive way). I grew up staying in Sheratons all over the world and I stay in them often enough when traveling in the US to say that I was horrified upon my arrival. The hotel doesn't have the typical "Sheraton" feel to it. In fact, it was acquired at some point in...

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Helpful?
Thank Podsrushavati
sonam c, Manager at Four Points by Sheraton San Diego Downtown, responded to this review

Thank you for sharing your feedback regarding your stay. We would like to apologize for not meeting your expectations as a hotel during your stay. I would like to further discuss your experience so I can address this accordingly with my associates. Please contact me at (619)239-9600. Sincerely, Sonam C. Assistant General Manager

Austin, Texas
Reviewed 13 October 2016 via mobile

Stayed here for three nights. Hotel stood up to standard four points quality. Rooms were standard no thrills but clean & modern. Gym facility was nice with plenty of cardio machines and free weights. Pool looked decent. Staff was friendly and helpful Breakfast was pretty standard buffet offering that I was happy with.

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Helpful?
Thank Ryan F
sonam c, Manager at Four Points by Sheraton San Diego Downtown, responded to this review

Thank you for your review! We hope to see you soon!

Reviewed 11 October 2016 via mobile

Stayed at Four Points Sheraton at the last minute. Staff was very friendly and helpful. Parking was pricey, we thought at $32 a night. Room was clean and comfortable and the shuttle to the airport was a nice convenience.

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Helpful?
Thank Peg B
sonam c, Manager at Four Points by Sheraton San Diego Downtown, responded to this review

Peg B, Thank you for staying at the Four Points by Sheraton San Diego Downtown and for writing a review. We look forward to seeing you again soon! Sonam C. Assistant General Manager

Reviewed 10 October 2016 via mobile

Sheraton has come a long way. We had a nice stay, super friendly staff, and I do mean friendly. From check in to snacks, to a key problem each person we have encountered so far has greeted us with a smile and that goes a long way. The valet is a bit expensive but it is downtown. Location is great,...

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Helpful?
Thank Cata G
sonam c, Manager at Four Points by Sheraton San Diego Downtown, responded to this review

Cata G., Thank you for taking the time to write such a great review! We take great pride in the service we deliver to our guests' daily and I am delighted to know we met your expectations. I will be sure to share your feedback with the rest of my team! We hope to see you again in the near...

Reviewed 9 October 2016 via mobile

I got a deal through Priceline, one of the secret deals, so I got two nights for a decent price - and though I did not choose this property myself, I did end up liking the location close in the vicinity of Little Italy. Not a surprise that valet parking was 32 dollars, but I already had a deal with...

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Helpful?
Thank mbbek
sonam c, Manager at Four Points by Sheraton San Diego Downtown, responded to this review

mbbek, Thank you for taking the time to write this review. I would like to apologize for the service inconsistency you experienced and I will be sure to address this with our associates. If your travels bring you back to San Diego please give us another opportunity to ensure you have an enjoyable experience. We WILL have warm cookies! Sonam...

aisaac
Reviewed 1 October 2016

From the outside the hotel looks old and run down, and the location is just so-so (right next to the freeway, but on the outskirts of downtown), the lobby is very friendly and welcoming, as are the staff. The elevator leaves a lot to be desired, but I was flooded with relief when entering the room, which is clean, comfortable...

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Helpful?
Thank aisaac
sonam c, Manager at Four Points by Sheraton San Diego Downtown, responded to this review

Thank you for writing a review regarding your recent stay. I am happy that you enjoyed your stay at our hotel! I apologize that your room was not serviced during your stay, this will be addressed immediately. Thank you for staying with us and I hope to see you soon!

Carrollton
Reviewed 28 September 2016

The hotel was clean and the staff was friendly; they even give you $5 for the restaurant for each day that you do not have your room clean. My biggest issue was the noise. I was on the 10th floor and the hotel is literally off of Hwy 5, so I could hear the traffic all night. The walls are...

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Helpful?
Thank Lori V
sonam c, Manager at Four Points by Sheraton San Diego Downtown, responded to this review

Thank you for writing a review regarding your recent stay! We hope you will return to our property the next time you are in San Diego. We'll ensure you have a quiet room with a beautiful bay view!

Mission Viejo, California
Reviewed 27 September 2016

I was worried about this one because I didn't read the reviews until after booking. Some of the reviews were quite negative about this property. I was pleasantly surprised by the quality of the room. It was cool, comfortable and up to date. The front desk staff was courteous and professional. Housekeeping was "confused" as the room was not made...

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Helpful?
Thank rbcoast
sonam c, Manager at Four Points by Sheraton San Diego Downtown, responded to this review

Thank you for writing a review regarding your recent stay at the Four Points by Sheraton San Diego Downtown! I am happy to hear that you enjoyed your recent stay at our property. I will share your feedback regarding housekeeping service and valet parking fee with the proper associates. We hope to see you again soon!

Monterey
Reviewed 16 September 2016

I was in San Diego for a wedding and booked two nights here. Arrived at the airport, called for shuttle pick up and were told it would be 5 min. 30 min later we called again and were told it would be 5 min, the driver was at terminal 2, we were at terminal 1. The hotel is about a...

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Helpful?
Thank 2mchfn
sonam c, Manager at Four Points by Sheraton San Diego Downtown, responded to this review

Thank you very much for sharing your feedback regarding your recent stay. I would like to apologize for the issues you encountering with our shuttle service. I have reviewed your feedback to our staff and assure you that the issues you experienced has been corrected accordingly. Again, please accept my sincere apologies. Although I realize you stated you that you...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Four Points by Sheraton San Diego Downtown is located minutes from Little Italy, the Gaslamp Quarter, and Seaport Village. Our guests can enjoy an onsite restaurant and bar, free WiFi, and a complimentary airport shuttle. Our San Diego hotel has a newly renovated lobby and restaurant, and guest rooms are currently being renovated as well. To stay in a renovated room, request a lower floor. ... more   less 

Additional Information about Four Points by Sheraton San Diego Downtown

Address: 1617 1st Ave, San Diego, CA 92101-3003
Region: United States > California > San Diego
Price Range: $193 - $452 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton San Diego Downtown 3*
Number of rooms: 220
Reservation Options:
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Also Known As:
Holiday Inn San Diego-Downtown Hotel San Diego
San Diego Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton San Diego Downtown staff and other travellers.
12 questions
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Questions? Get answers from Four Points by Sheraton San Diego Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“it is a round building. Mostly view a city view. But has 16 floors.”
toddl959, 16 May 2017 | Read review
“Be careful Valet Man will Scam you and put the money in their pocket!”
jakeandsam09, 8 Apr 2017 | Read review
“Make sure to ask for a view of the Bay!”
beachbunny59, 10 Jan 2017 | Read review
“get a room on the higher floors and south side. We were on north side and could hear the traffic outside.”
jodylk, 7 Dec 2016 | Read review
“higher floors so you can be away from the freeway noise.”
RioE, 30 Nov 2016 | Read review
5 of 5
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USD 157* /night
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Prices are for 1 room, 2 adults
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