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Best Western Plus Hacienda Hotel Old Town

2,108 reviews
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Traveller (528)
Room & Suite (201)
Dining (45)
Overview
  • Excellent44%
  • Very good35%
  • Average12%
  • Poor6%
  • Terrible3%
Travellers talk about
“tequila factory”(136 reviews)
“whaley house”(25 reviews)
“plaza level”(23 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3.0 Star Hotel
All hotel details
Offers from Best Western Plus Hacienda Hotel Old Town
Special Offer: BOOK DIRECT & SAVE
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Rooms
12 Mar.13 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,108)Write a Review
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All reviewstequila factorywhaley houseplaza levelspanish stylemexican fooddifferent buildingswithin walking distanceon site restaurantbeautiful hotelparking garagerestaurants and shopslove this hoteltrolley stationrooms are largefree breakfastper nightcoffee maker
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381 - 385 of 1,997 reviews
Reviewed 6 March 2017

I have to admit that at first I was going to rate the Hacienda Hotel as Very Good and not Excellent because they are lacking in 1 thing, WIFI. But then I remembered my last night walking around the hotel complex and think how perfectly...More

3  Thank Dan C
Response from Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old TownResponded 7 March 2017

Thank you again for the excellent ratings and lovely descriptions of the hotel. Great photos of our new pool furniture and overview of the courtyard seating. We designed these with flowering plants, succulents and fountains to add to the charming hacienda style architecture. Whether visiting...More

Reviewed 6 March 2017

I was very impressed with this hotel from the moment I was greeted at check in through the restaurant and lounge service and then checkout. The only problem we experienced was the WIFI connection, which was very weak. I was part of about 8 other...More

Review collected in partnership with Best Western
Thank Dan C
Response from Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old TownResponded 7 March 2017

Thank you for choosing the Best Western PLUS Hacienda Hotel Old Town! We appreciate the perfect ratings for location, cleanliness and service and are delighted your satisfactions were shared with everyone in your group. We love hearing that you found our hotel a relaxing spot...More

Reviewed 28 February 2017

I did not feel comfortable at this BW property as I could not access and manage my reservation on the Best Western website although I am a Diamond member. I booked on their hotel website a month before arrival (which did not give me a...More

2  Thank historyteacher50
Response from Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old TownResponded 2 March 2017

Thank you for alerting our leadership team to the disappointment you experienced in the reservation process. Our goal is to make the experience an easy one and we’re looking further into what may have happened. For the benefit of those planning travel to Old Town,...More

Reviewed 28 February 2017 via mobile

Had a weekend getaway with the kids ages 11,12,17. This hotel delivered! Check in was fast and front desk was very helpful and welcoming. Parking is $25, no big deal as everything is walking distance. Kids loved the heated pool. Room is spacious and clean,...More

Thank ERRN1
Response from Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old TownResponded 2 March 2017

Thank you for giving our Best Western a perfect five star rating! for For a family vacation, you've certainly picked the right place, with many attractions located right outside our door. It was our pleasure to provide you and your family with a comfortable place...More

Reviewed 25 February 2017

This is our go-to place when we stay in San Diego. The view of Old Town is spectacular especially if you are fortunate enough to get a balcony and request a view. The location is excellent too. You can take public transportation downtown. We came...More

Review collected in partnership with Best Western
Thank Allan C
Response from Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old TownResponded 2 March 2017

Greetings, and thank you for your review. It’s encouraging to hear praise from our loyal guests! We take it as a sign that we’re doing something right. The Old Town Tequila Factory will appreciate the compliments on their margaritas and helpful feedback. I’ll be sure...More

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About
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Room Service
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Room Service
Concierge
Banquet Room
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
USD 129 - USD 245 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#72 Romantic Hotel in San Diego
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 129 - USD 245 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#72 Romantic Hotel in San Diego
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (528)
Room & Suite (201)
Dining (45)
Pool & Beach (35)
Amenities (5)
Family and Play Areas (3)
Business Centre & Event Rooms (1)
Questions & Answers
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Jen H
3 December 2017|
Answer
Response from 1000PalmsCarol | Reviewed this property |
Yes, Pets are accepted at the Best Western Hacienda Old Town if there are pet-friendly rooms available upon check-in. Two (80 pound limit) dogs per room. $20.00 pet fee per night. Refundable $50.00 cleaning/damage fee is... More
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Room Tips
"521 great view"
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"City view rooms are best."
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"ask for a room with a view, otherwise the rooms are quite dark facing the hill."
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"Stay on the 3rd floor. This is where the pool is located as well as space to stroll."
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