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Best Western Plus Hacienda Hotel Old Town

2,108 reviews
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Traveller (528)
Room & Suite (201)
Dining (45)
Overview
  • Excellent44%
  • Very good35%
  • Average12%
  • Poor6%
  • Terrible3%
Travellers talk about
“tequila factory”(136 reviews)
“whaley house”(25 reviews)
“plaza level”(23 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3.0 Star Hotel
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Offers from Best Western Plus Hacienda Hotel Old Town
Special Offer: BOOK DIRECT & SAVE
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,108)Write a Review
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Show reviews that mention
All reviewstequila factorywhaley houseplaza levelspanish stylemexican fooddifferent buildingswithin walking distanceon site restaurantbeautiful hotelparking garagerestaurants and shopslove this hoteltrolley stationrooms are largefree breakfastper nightcoffee maker
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361 - 365 of 1,997 reviews
Reviewed 28 March 2017

Beautiful! The outside of the motel is gorgeous! We were on the third floor of the motel, however it had a courtyard with a water fountain, beautiful flower beds and tables to sit and enjoy the view. The resturant on the top floor overlooks the...More

Review collected in partnership with Best Western
Thank Frank R
Response from Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old TownResponded 30 March 2017

Thank you for recommending the Best Western PLUS Hacienda Hotel Old Town for visitors to San Diego and Old Town. Great description of our hotel, views, courtyards and services, which is perfect for those planning travel here. We look forward to welcoming you again. In...More

A TripAdvisor Member
11
Reviewed 27 March 2017

Charged $19.00 for parking, very confusing layout of hotel, need better instructions on how to get to room since there are several elevators. Other guess we're wandering around trying to figure out how to get to their room. Room was smelly due to mildew smell...More

Review collected in partnership with Best Western
1  Thank A TripAdvisor Member
Response from Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old TownResponded 30 March 2017

Clearly, there were some missteps at check-in and getting situated in your room. I’ll discuss your feedback with our front desk. We do give maps and have direction signs around the hotel. We also have a bellman during the daytime and evening hours. We always...More

Reviewed 26 March 2017 via mobile

The good: nice location in old Town. The bad: rooms not ready at check in time. Front desk staff seemed surprised that was a problem for people. Horrible parking which is also $19 per day. Had to park a block away. Stay somewhere else.More

Thank M G
Response from Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old TownResponded 28 March 2017

We’re happy to hear that you were able to appreciate the hotel’s prime location in the heart of Old Town. It’s so nice to be able to just walk out your room door and be a few steps from great dining, shopping and sightseeing. My...More

Reviewed 24 March 2017

My stay here was very nice. The room was clean & the wi-fi was best I've ever had at a hotel. The room is also nicely appointed if not a little dated, but it goes along with the general motif. Getting around the grounds can...More

Review collected in partnership with Best Western
1  Thank Jeffrey C
Reviewed 20 March 2017

This hotel is charming and peaceful in the middle of busy Old Town. The location is perfect for a balance of peace and activity. I was in the area on business, however, I would for sure stay here for a vaction also. The pool is...More

Review collected in partnership with Best Western
Thank Patricia S
Response from Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old TownResponded 22 March 2017

Thank you and well said! We’re glad you chose our location in the heart of Old Town for business - and discovered a peaceful oasis. Our pool is an excellent respite after a day of working and it sounds like you really enjoyed it. Please...More

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About
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Room Service
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Room Service
Concierge
Banquet Room
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
USD 129 - USD 244 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#72 Romantic Hotel in San Diego
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 129 - USD 244 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#72 Romantic Hotel in San Diego
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (528)
Room & Suite (201)
Dining (45)
Pool & Beach (35)
Amenities (5)
Family and Play Areas (3)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Jen H
3 December 2017|
Answer
Response from 1000PalmsCarol | Reviewed this property |
Yes, Pets are accepted at the Best Western Hacienda Old Town if there are pet-friendly rooms available upon check-in. Two (80 pound limit) dogs per room. $20.00 pet fee per night. Refundable $50.00 cleaning/damage fee is... More
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K J
7 October 2017|
AnswerShow all 3 answers
Response from Brian R | Reviewed this property |
Yes, they offer a shuttle to seaworld. The shuttle goes to the airport and other places to.
1
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Room Tips
"521 great view"
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"City view rooms are best."
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"ask for a room with a view, otherwise the rooms are quite dark facing the hill."
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"Stay on the 3rd floor. This is where the pool is located as well as space to stroll."
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