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Hard Rock Hotel San Diego

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#35 of 278 Hotels in San Diego
Certificate of Excellence
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Hard Rock Hotel San Diego
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4,686 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel San Diego
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Showing 4,499: English reviews
Spokane, WA
Reviewed 24 September 2015

My massage therapist was Vanessa and she gave the most excellent massage. She is definitely in the top 5 massages I've had and I've been all over the world. The only criticism was the ridiculous music. I had her turn it off and there was total peace and quiet. A spa needs spa music, not hard rock even at the...

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Helpful?
Thank mdmccm
James G, Manager at Hard Rock Hotel San Diego, responded to this review

What a great compliment mdmccm! We are thrilled you enjoyed your massage and forwarded your review to Vanessa. We also greatly appreciate your feedback and will take this into consideration when making our music selections in the future. We hope to see you for your next massage soon.”

A TripAdvisor Member
1 review
Reviewed 24 September 2015

Rooms and hotel very nice. Slightly disapointed pool was closed, as this was main reason for staying. Valet/bell service seemed almost pushy to get us to move our cars while we loaded and were saying good by to our friends which were also guests of the hotel. Would still recommend and return as a guest again.

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Thank A TripAdvisor Member
James G, Manager at Hard Rock Hotel San Diego, responded to this review

Thanks for the review! We will definitely share your feedback, and I am sorry you weren’t able to enjoy the pool during your stay. We are thrilled to hear you would recommend our property and we hope to see you again

Nashville, Tennessee
Reviewed 24 September 2015

The people working at the Hard Rock were good, but Chloe went above and beyond!!! Thank you so much!! I attended a conference and the AV was wonderful here. The food was very good. Great conference! I would recommend the Hard Rock in San Diego.

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Thank glenda93
James G, Manager at Hard Rock Hotel San Diego, responded to this review

Hi Glenda93, thank you for the review! It sounds like you had a great time at the conference. We’ll be sure to pass along your kind words to Chloe, and we can’t wait to see you again.

Statham, Georgia
Reviewed 22 September 2015

The rooms are nice and clean...loved the shower! But decided to stay at this property versus the chain that I most frequently stay with because of the conference negotiated rate. Was not happy to find that I was being charged $26 per day for amenities whether I used them or not.

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Thank jodylynnr
James G, Manager at Hard Rock Hotel San Diego, responded to this review

Thank you for the review Jodylynnr. We’re glad you enjoyed the showers and the room! Our All Access Pass covers a variety of amenities during your stay including our Sound of Your Stay program, as well as in-room wifi, bike rentals, and other amenities.

Anaheim, California
Reviewed 22 September 2015

Beautiful rooms, great service, only complaint is my disappointment with the pool area, nit at all what I expected from Hard Rock. Way to small, overcrowded, poor layout of entire area, should be restricted to hotel guests only.

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1Thank occwgirl
James G, Manager at Hard Rock Hotel San Diego, responded to this review

It sounds like you had a great time occwgirl. Our pool does tend to get pretty lively when we have events going on but we hope you still had a great time overall. We hope to see you next time you visit San Diego!

Yorkshire
Reviewed 22 September 2015

We managed to get a really good deal here when we booked through a UK internet agency so had been looking forward to it for a while. The hotel is in s great location for the harbour, convention centre and the restaurants in the Gaslamp area. We followed others who had suggested to park at the back of the hotel...

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Thank Neale1810
James G, Manager at Hard Rock Hotel San Diego, responded to this review

Thank you for the great review Neale1810. We are thrilled to hear you had an amazing check-in experience and that you loved your guestroom! We’ll be sure to pass along your review to our team and we hope to see you again soon!

Arlington, Texas
Reviewed 22 September 2015

Good job - clean hotel, good service at the desk and concierge. Appreciated elevator room access security. Staff were friendly and sharp. Beds were firm. Room temp was just right - never needed adjustment. Internet was good Fitness gym had the usual exercise equipment.

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Thank 149scottm2015m
James G, Manager at Hard Rock Hotel San Diego, responded to this review

Thank you for taking the time to review us Scott! We appreciate your feedback on your customer service. We love to hear it! Come back soon!

Chula Vista, California
Reviewed 22 September 2015

The water in the shower was extremely hot and did not adjust. When I told the front desk, the $25 all access pass that I was unaware I was paying for, because I was not told I was charged for it, was discounted to be free. Not impressed at all

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1Thank stix1496
James G, Manager at Hard Rock Hotel San Diego, responded to this review

Thank you so much for your feedback and we are terribly sorry that your experience with us was not up to par. The All Access Pass covers a number amenities and guests are made aware of it when booking and when checking in. We have sent you a private message to learn more about your visit and look forward to...

New York City, New York
Reviewed 21 September 2015

Overall the experience was very good. However I would have like to have use of the concierge. There was no none there during my entire week stay. I needed assistance on how to navigate the city or what's best to see. Any suggestions were mostly catered to the bars and immediate 4 blocks. I wanted to visit the beach but...

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Thank Carol C
Casey S, Manager at Hard Rock Hotel San Diego, responded to this review

Hi Carol, we are glad that you had a great stay overall! We appreciate your feedback about concierge and we will review it with our team. If someone is not on duty please do not hesitate to ask any of our crew members for recommendations. Our team is happy to help with anything you need during your visit!

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 20 September 2015

I had a group come into town for our Fantasy Football draft for the weekend. Checked in a little early, from the start to the end of the weekend Kristie Guin and Derrick Mukina made the weekend awesome. First they upgraded our group to one of the largest suites. We got all checked in and got a call an hour...

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1Thank A TripAdvisor Member
Casey S, Manager at Hard Rock Hotel San Diego, responded to this review

It sounds like you had an amazing stay! We are glad our team was able to make it extra special for you and your group. Also, we look forward to sharing your awesome review with Kristie and Derrick. Good luck on your draft!

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
Float
Cuisines: Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast Available
  • Conference Facilities
Official Description (provided by the hotel)
Hard Rock San Diego Hotel Downtown is where VIP service meets urban-chic design with world-class dining and ultra-hip nightlife for an unforgettable experience that rocks. ... more   less 

Additional Information about Hard Rock Hotel San Diego

Address: 207 5th Avenue, San Diego, CA 92101-6908
Region: United States > California > San Diego > Downtown
Price Range: $327 - $633 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel San Diego 4*
Number of rooms: 420
Reservation Options:
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Also Known As:
Hard Rock San Diego
San Diego Hard Rock
Hotel Style:
#9 Spa Hotel in San Diego
#12 Luxury Hotel in San Diego
#16 Business Hotel in San Diego
#25 Romantic Hotel in San Diego
#59 Family Hotel in San Diego
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel San Diego staff and other travellers.
31 questions
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Questions? Get answers from Hard Rock Hotel San Diego staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high floor, corner room”
 of 5 bubbles shariamelamed, 17 Jan 2017 | Read review
“I always recommend the King or Queen suites, they are large enough rooms where you can have the extra room to just hang to watch TV or to have your friends over too. ”
 of 5 bubbles dmilesRT23, 16 Jan 2017 | Read review
“Request a higher floor on the opposite side of the hotel from the night club, and pray there's no event at the hotel that night.”
 of 5 bubbles Uprivermama9800, 15 Jan 2017 | Read review
“Room was very nice couldn't get the temp right for some reason so I just turned the unit off and the room was warmer that way. The fan ran all the time in the bathroom which was a little annoying at night so I had to be sure I left the door closed.”
 of 5 bubbles cathyrU8604OI, 13 Jan 2017 | Read review
“Very good room”
 of 5 bubbles roselis1975, 12 Jan 2017 | Read review
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