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The Westin Boston Waterfront

Expedia.comUSD 800*
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#40 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 800*
USD 800*
USD 800*
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The Westin Boston Waterfront
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2,555 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Boston Waterfront
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Showing 2,404: English reviews
Somerville, Massachusetts
Reviewed 7 July 2014

Amid the hustle and bustle of Boston lives this sleek and charming hotel, befit for a King or Queen who digs the 'Sox. The entryway beckons your presence, with a heart-warming bar to the right, swimming in Bond-like hues of black and white. The room was that of a Westin - open, grand, with an accepting bed - yet firm...

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Helpful?
Thank dbarner
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post a review after your stay with us. I'm delighted to hear you enjoyed our hotel and have to agree about the grand entryway. We look forward to welcoming you back soon.

Reviewed 7 July 2014 via mobile

I read some reviews and agree with many of the comments. Great hotel for those at a convention, center is right next door. Otherwise, this is off the beaten path. Very noisy, overcrowded lobby. Which is fine if staff paid some attention to you. As a Starwood owner and very Westin brand loyal, I expected better hospitality. Service was poor...

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Helpful?
Thank CCesareo
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to write a review following your recent stay at The Westin Boston Waterfront. I am disappointed to hear read your comments...we pride ourselves on the service we provide to guests, and I apologize you didn't experience the warmth our associates are known to deliver. I would welcome the opportunity to speak with your further...

Punta Cana
Reviewed 5 July 2014

This is a nice, clean, safe hotel and if you are having an event at the BCES (convention center) you will be pleased , but it is out of the way for everything else. Pros: it is clean, with small, modern rooms, and is attached to BCES. It has friendly, competant staff. Best of all, it is dog friendly. Cons:...

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Helpful?
Thank BillaBongTraveller
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

I want to thank you for taking the time to write a review after your recent stay with us at The Westin Boston Waterfront. I greatly appreciate your mentioning our staff, we think we have some of the best in Boston and your comments just serve to validate that for us. Our location in the Seaport district offers a variety...

Orinda, California
Reviewed 4 July 2014

This is a lovely hotel with nice views from upper floor rooms, lively lobbya nd a starbucks to grab a quick breakfast before convention. Concierge arrnaged a rental one day for me and was very accomodating. Beds wonderfully comfy. Resturants nearby to walk to. Easy to get to the North End and Boston Tea party ship, fanueil hall . Westin...

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Helpful?
1Thank drmader
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to write a review after your recent stay at The Westin Boston Waterfront. I'm delighted to hear you enjoyed your stay, and had the opportunity to experience some of the great attractions our neighborhood and city has to offer. We look forward to welcoming you again should your travels take you back to the...

Toronto
Reviewed 4 July 2014

I arrived here late at night after a very trying journey. Hotel is located slightly off the beaten track if you want to be downtown but right next door to the convention centre. The reason for my title is that the hotel just lacks any real warmth or style. Sure the rooms are ok and are brand new. Yes things...

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Helpful?
Thank CanadianMoose
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for your comments regarding your recent stay with us. I was disappointed to read about your experience, as we strive to personally connect with all of our guests. We believe it isn't just the cleanliness of a room or the amenities offered, but also the welcoming nature of our staff that makes The Westin Boston Waterfront one of...

Eau Claire, Wisconsin
Reviewed 4 July 2014

It is all about location here. I took an Uber Black Car in and 3 doorman chatting away stared at me as I got out and went to check in. Not even a "hello". Check in was just fine, and the view was ok. The room was comfortable but WiFi is extortion and unless you are a Starwoods Platinum expect...

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Helpful?
Thank mabollinger
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post a review after your stay at The Westin Boston Waterfront. I was surprised to read your comments about your arrival and would like to offer my apologies. That is certainly not the experience we want any of our guests to have, and this is something I'll address personally with our Director of...

Dagsboro, Delaware
Reviewed 3 July 2014

We stayed for two nights. Very big hotel with lots of activity. Staff were everywhere to help. They were all very professional. Rooms were nice size. Bed was cozy and comfortable. Even pillows were great. Full size. No square little flat things. It's not actually waterfront, but so many places were walkable. The trolley stopped right outfront which made it...

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Helpful?
Thank Donna T
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for your review of The Westin Boston Waterfront following your recent stay. Your comments about the staff and service are greatly appreciated, and I'm delighted to hear you were able to enjoy our onsite restaurants as well as the local area. Thank you again for choosing The Westin Boston Waterfront and we look forward to welcoming...

Reviewed 29 June 2014

Stayed at this hotel for convention, not a positive experience. Gave me a terrible room with no view, rude staff and misled me on check in. Talked me in to some "green option" which really means they will ignore you for your entire stay. Was told I would get fresh towels and water, never happened. Said room would be serviced...

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Helpful?
3Thank Todd M
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to write a review after your recent stay at The Westin Boston Waterfront. I'm disappointed to hear your check-in and housekeeping experiences were not up to par, although I'm surprised about the information given at the front desk, as our associates are aware of the Make A Green Choice Program so I apologize for...

Falmouth, Massachusetts
Reviewed 27 June 2014

As one would expect from a hotel situated so close to a convention center, the Westin Waterfront offers overpriced accommodations that are blissfully ignored on corporate expense accounts. Location IS the key here, as being so close to one's conference is invaluable when traveling on business. The lobby and accompanying bar and restaurant are amenable and appropriately busy. The food...

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Helpful?
1Thank mthom100
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for taking the time to write a review following your recent stay here at the Westin Boston Waterfront. I'm happy to hear you enjoyed your stay and found our staff to be helpful and accommodating. While there is a fee to access the wireless internet in guest rooms, we do offer complimentary internet access in our...

Brooklyn, New York
Reviewed 26 June 2014

I stayed here one night and sadly it was only one night. This is a big and lovely brand-new hotel. We were on the top floor which offered a nice view of the city. The rooms are spacious and clean. The bed is out of this world comfortable. The staff was very professional. The only drawback would be the location....

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Helpful?
Thank Rachel B
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for your review of the Westin Boston Waterfront following your recent visit to Boston. I also want to thank you for pointing out all that we offer within the hotel. We are glad you were able to enjoy many of the amenities we offer. Once again thank you for your comments, and I hope you will...

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04/06/2017 05/06/2017
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Staying in Seaport District / South Boston Waterfront

Neighbourhood Profile
Seaport District / South Boston Waterfront
This area has been expanding and becoming more and more popular, for good reason. Not surprisingly, the seaport district of South Boston is located beautifully along the water. The area is designed for easy strolling along the HarborWalk, and there are bars and restaurants for all ages and budgets. The Institute of Contemporary Art is located in this area in a contemporary building with an absolutely stunning deck overlooking the water. In the summer time there are Friday music concerts on the deck of the museum. Nearby, there are many green spaces to enjoy.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
M.J. O'Connor's Irish Pub
M.J. O'Connor's Irish Pub
Cuisines: American, Irish, Bar, Pub, Soups
Sauciety
Sauciety
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Boston Waterfront Hotel is located in in the waterfront area of this historic city. We offer convenient access to the Airport with plenty of meeting space. ... more   less 

Additional Information about The Westin Boston Waterfront

Address: 425 Summer Street, Boston, MA 02210
Region: United States > Massachusetts > Boston > Seaport District / South Boston Waterfront , South Boston
Price Range: $361 - $792 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Boston Waterfront 4*
Number of rooms: 793
Reservation Options:
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Also Known As:
The Westin Boston Waterfront Hotel Boston
Westin Hotel Boston
Boston Westin
Hotel Style:
#24 Family Hotel in Boston
#28 Business Hotel in Boston
#30 Luxury Hotel in Boston
#31 Green Hotel in Boston
#37 Romantic Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Boston Waterfront staff and other travellers.
39 questions
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Questions? Get answers from The Westin Boston Waterfront staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room near the elevator”
743dlb, 7 May 2017 | Read review
“Request a higher level, corner room that is sunny and overlooks the water. Check out the room before you unpack your luggage.”
ANNSWER, 25 Apr 2017 | Read review
“16th floor views are fantastic”
Sifsaf, 16 Apr 2017 | Read review
“All rooms were quiet”
jaym326, 30 Mar 2017 | Read review
“Rooms on the higher floors has more privacy”
kiddf2017, 24 Mar 2017 | Read review
5 of 5
Expedia.com
USD 800* /night
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Westin.comUSD 800
Booking.comUSD 800
Orbitz.comUSD 800
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*Disclaimer
Prices are for 1 room, 2 adults
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