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Kimpton Onyx Hotel

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#34 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
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Kimpton Onyx Hotel
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1,352 Reviews from our TripAdvisor Community

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Showing 1,247: English reviews
Bangalore
Reviewed 4 September 2013

Exceptional for its experience. Its a peppy hotel, really cool. Rooms are not that big, amenities are modest, but its just the aura their. I have stayed in much expensive hotels in Boston, but I would pick it any day, just because how home you feel there. And there is just so much to do near by. Downtown is close....

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Helpful?
Thank abtyagi
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review

Thank you so much for the great review, I am glad you feel at home here with us! Sincerely, Michal Penek

Cape Elizabeth, Maine
Reviewed 2 September 2013

Spent one night at the Onyx Hotel and loved it. Customer Service was excellent and the room was clean and comfy. Close to North End and a quick trip on the Green Line to Fenway. We will be back.............................................

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Thank Charlie T
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review

Glad you had a great first visit and thank you for the 5 stars! Best, Michal Penek

Boston, Massachusetts
Reviewed 1 September 2013 via mobile

First class all the way! Great property in excellent location close to everything. Nate the door/bell man was superb. Dava, Kayla and Ryan provided top notch Kimpton In Touch service. Deborah the bartender at the Ruby Room was great and makes a nice drink. All in all this was yet another A+ stay. Nice job Joe, your staff and property...

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Thank Michaeljyoungs
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review

Thank you for recognizing the team, it means a lot to us! Glad you had a great stay! Michal Penek General Manager

Montreal
Reviewed 25 August 2013

Stayed here for 2 nights last year. I loved the location of the hotel ... it is not in the middle of the downtown, it is actually in more of a hidden street near the North End. Even though it's a smaller street, I never felt unsafe or scared walking late at night. Walking distance to the north end and...

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1Thank tiktak008
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review

Wow, Love that the team here is impeccable! And, although I am a bit biased, I completely agree with you. I am very luck to work with such a great group of people. I am also glad that our location worked well for you. Best, Michal Penek

Yorktown Heights, New York
Reviewed 21 August 2013

came for a night with some friends and my boyfriend, Ashley the front desk manager was incredible. She was very helpful and included little amenities in each room for us a card, wine, beer and a cheese/nut platter. The room's are very nice with nice little textras, don't expect much of a view considering it's in downtown Boston next to...

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Thank fhockeygirl e
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review

I'm glad you had a great stay with us and that Ashley took good care of you - she is an asset to our team! Completely agree with you regarding the views, we simply don't have them here, but we are very close to everything. Thanks for recommending us and hope to see you amongst our guests in the near...

Tampa, Florida
Reviewed 19 August 2013

Small stylish pet friendly boutique hotel with great rooms and comfy beds, bathroom features charcoal-granite floors, pedestal sinks, makeup/shaving mirrors, leopard print bathrobes and C.O Bigelow Apothecaries products which is a nice touch. Staff was courteous and helpful. Great location in the heart of historic downtown Boston near Faneuil Hall Marketplace, TD gardens, Museum of Science (Duck Tours), Boston waterfront...

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Thank aqualove77
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review

Thank you for posting a review of your experience aqualove77! Sounds like overall you had an enjoyable stay with us. I agree with you, we don't really have great views due to our location, but we are extremely close to TD Garden and other key locations in downtown Boston. Thanks again for the feedback and hope you come back to...

Ireland
Reviewed 17 August 2013

Boutique style hotel near to the north end and very close to where the celtics and bruins play. Our room was fantastic and the bed ultra comfortable, the bathroom had a quality finish but don't expect any views unless you like the inside of an office. Continental breakfast was a great way to start the day and staff were more...

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Thank Declan550
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review

Thanks for the great review! It's always nice to read that our guests enjoy the hotel as well as the fun amenities we offer, like our wine hour. Michal Penek

Miami, Florida
Reviewed 16 August 2013

I really wanted to like this place given my overall very pleasant dealings with staff during booking and checking in. Expected decent accommodations for at a $300-plus night "boutique" hotel. Instead, room was really sub-par. Stained and grimy carpeting (found a stale pretzel under the bed!) left bare feet dirty. Air was damp and reeked of cleaning fluid that seemed...

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3Thank DaFLA305
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review

Dear DaFLA305, Boy did we fail! I am so sorry this is the impression we left on you, we certainly didn't want that to be the case. I promise that since your review, we have improved the items you mentioned as well as we are going through a complete renovation of all our rooms in the beginning of the year....

Redwood City, CA
Reviewed 16 August 2013

We were here to celebrate my husband's birthday and I cannot say enough about the fantastic level of service that the staff provided. Not only were we upgraded to a nicer room but they even provided a birthday cake and card! A really special touch. The hotel is very close to the North Station Green Line so it is very...

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Thank 1Maggie
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review

Thank you so much for all the kind words and for recommending us! Its great to read that your stay was wonderful and that our location was comfortable for you. Hope to see you amongst our guests soon, Michal Penek

Brussels
Reviewed 14 August 2013

Perfect stay: very good location, excellent staff, selection of newspapers, free early morning coffee in the lobby, all you need for a visit to Boston. Valet parking available, but might take a while for the car to come back at peak times; weekend rates in nearby parking available

Review collected in partnership with Easytobook.com
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Thank Ranzi56
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review

Thank you for the nice comments - glad you enjoyed some of our amenities! Best, Michal Penek

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Kimpton Onyx Hotel, a luxury boutique hotel in historic downtown Boston, offers exceptional service in stylish surroundings. This gem of a hotel is situated on a charming side street within walking distance of the Boston TD Garden (Fleet Center), Bunker Hill, the Freedom Trail, Faneuil Hall and North Station. The notable neighborhood is harmoniously met with the old-world hospitality of this Kimpton Hotel. The mesmerizing Ruby Room lounge adds to the bejeweled ambiance. ... more   less 

Additional Information about Kimpton Onyx Hotel

Address: 155 Portland St, Boston, MA 02114-1702
Region: United States > Massachusetts > Boston
Price Range: $307 - $630 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kimpton Onyx Hotel 4*
Number of rooms: 112
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Also Known As:
Onyx Hotel Kimpton
Hotel Style:
#10 Spa Hotel in Boston
#18 Green Hotel in Boston
#26 Luxury Hotel in Boston
#29 Business Hotel in Boston
#31 Romantic Hotel in Boston
#34 Family Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Kimpton Onyx Hotel staff and other travellers.
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Questions? Get answers from Kimpton Onyx Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgraded double beds aren't much of an upgrade”
 of 5 bubbles Jennnnabear, 15 Mar 2017 | Read review
“Full size beds should only be for one person”
 of 5 bubbles Lurgman, 23 Feb 2017 | Read review
“We were on a high floor and we loved the view, but I have no doubt all rooms are probably great.”
  • Great view, tons of sunshine coming in, fun and stylish decor.
 of 5 bubbles Newenglandcouple, 23 Feb 2017 | Read review
“My room was looking at Portland street, right by the elevator.. and it was just fine and quiet.”
 of 5 bubbles vladimirv612, 12 Feb 2017 | Read review
“Be sure to sign up for the points program and get a $10 card to raid the mini bar!”
 of 5 bubbles rherbert2, 9 Feb 2017 | Read review
5 of 5