First and foremost, the staff made my stay at this hotel very enjoyable. They helped me enthusiastically with things I needed help with. The decor and rooms were impeccable. Overall, I will highly recommend this hotel.
Was my first trip to Boston. City was great. Hotel was in a great location but rooms were very small. Bathroom was not fully cleaned. The shower would run for 5 mins after you took a shower. Restaurant was not open during our stay
Great hotel, clean, and super friendly staff. Love the on-site restaurant/bar. The location was perfect as it was in the center of the city, so it was possible to walk everywhere. None of the staff were ever to busy to find a solution for any problems I may have had.
This was our first trip to Boston and we counted on the reviews of other travelers to make a decision. We made the RIGHT one. The staff was amazing. Others commented on the size of the King BR but it wasn't a problem for us. The room was well lit, clean, and met our needs for 6 nights. The location is perfect for sightseeing and enjoying the city.
Hotel staff was incredible, rooms are small but clean, comfortable and well appointed. Location is ideal for walking around the historic sites and catching the T to other locations. Excellent restaurant attached to the hotel as well as a lot of choices nearby.
Our room (corner room) literally looked out on Faneuil Hall. The front desk staff, specifically Thomas Giannino, and Sulaka were extremely helpful and accommodating. The housekeepers were efficient and kind. Good location for walking with restaurants and shops nearby. In fact, I was surprised at how close many sites were within walking distance.
I read the reviews that the rooms being small but I was shocked. They are cruise ship small rooms. The shower was behind the entrance door, not even in a bathroom. It was marginal for one person, but two people would be awful. There are much better hotels in Boston. The hotel is clean and very well located. Staff is average, often times not opening their lobby coffee bar on the scheduled time. Go across the street and up the alley and visit Tatte. The best coffee and pastries or across the street from Tatte is Starbucks.
We had a wonderful experience at this hotel! So many reviews referencing the smaller rooms had me worried, but this wasn’t my experience at all… -The staff, especially Carleesa, was amazing. It was my birthday, and Carleesa worked with my fiancé to surprise me with whiskey, champagne, chocolates and other goodies waiting on my bed. She and the hotel were thoughtful and generous. -For couples, the rooms aren’t even small! We had the Deluxe King and found the room perfect size, with a comfortable bed, plenty of space to walk around, and a shower with strong water pressure and unlimited hot water. The TV was huge, and there were plenty of outlets. The room had everything we could ask for, from bathrobes to a Keurig. -The location is great! Faneuil Hall is just a block away and it’s a short stroll to the North End. I doubt you’d even have to take an Uber anywhere if you stay here. The only downsides were the restaurant was not open during my stay, and the cafe was expensive, with unreliable hours. But walk across the street and there is a Dunkin Donuts and Starbucks, so problem solved. If you’re staying in Boston for a week, I’d probably recommend a different hotel with bigger rooms. But for a single or couple staying 2-3 nights, this has to be one of the better Boston options options, and I’ll definitely be back.…
We booked the Hyatt Centric Faneuil Hall in Boston for 2 nights. I will say that this location was perfect. We were able to walk everywhere that we wanted to and it wasn't in a sketchy area. The hotel offers valet parking but there are also many options for parking around the area. Lots of places to grab food and close to so many sites, it was easy to get places by foot. We checked into the hotel later in the day and I was pleased to see that the people working at the front desk were wearing their masks. The rooms don't have refrigerators but you can request that one be sent up to your room. Since I knew that we were planning on picking up food to bring home, I made sure to ask for one. When we got up to the room, I saw that it was a lot smaller than I had thought. While the room itself was clean, we found a couple of hairs in the shower which was pretty gross. When the refrigerator was dropped off, the person who brought it up had to plug it in. We were all wearing our masks so you would think that they would put theirs on out of courtesy but they did not. I also think that the TV was a bit outdated...usually hotels offer streaming services (to log into) but this TV offered only a select amount of channels on cable. Also note that there is no door separating the shower and the rest of the room (for privacy). I also found that there is very little room to sit besides the bed because the room was so small. The next morning, we noticed that there was some type of liquid in the elevator and when we came back later in the day, it was still not cleaned. The bar and restaurant was also closed at the time of our trip. While there are definitely setbacks to this hotel, the location is really it's strong point. If you could get over small, outdated rooms and would rather focus on location, then I'd say this is a good hotel for you. However, if you plan on spending a lot of time in your hotel, there may be others with more space to do so!…
The location could not be better. Less than a 10 minute walk to the North End for dinner and then walking distance to the Boston Common and Gardens. Amazing staff and service. Hotel was clean and up to date. The bathroom was spacious and the bed super comfortable.