the rooms were tiny. Any hotel, but particularly one in the Boston business district, has to have a desk in every room to accommodate business needs. The rooms at the Hyatt Centric, however, don't. And for me that's a deal-breaker.
We arrived for a long weekend (Thursday - Monday), on Easter weekend. We wanted to get away from NY but during COVID traveling is not the easiest. Boston being only 4 hours away was an easy getaway. Our stay was absolutely fantastic. The hotel is a great location, close to all, clean, and most importantly the staff is absolutely amazing! Hotel - We originally were going to book through expedia, as it was $20 less per night. We called Hyatt and they matched expedia's pricing and gave us an additional 20% off! We were already starting off on the right foot with Hyatt! The hotel itself is super clean, and central to EVERYTHING. You can walk pretty much anywhere you need to go during your stay. About a half mile from the seaport district, a quick walk to the north end where you can visit Little Italy etc. Very close to many historic sites as well as the beginning of the freedom trail. You can walk to Duck Tours (highly recommended), Trolleys, Whale watching, Ghost tours etc. The restaurant in the hotel is closed, which kind of bummed us on a freezing cold night. But not to worry, the hotel lobby is open and usable. There are tables and seating available so we grabbed bottle of wine and ordered sushi on DoorDash and dined at the hotel. We played card games at the table and had a nice night in, and we were able to stay warm. The hotel was what you'd expect from a Hyatt, and the location could not be better. The Staff - All very friendly, and accommodating. They are not cleaning rooms daily due to COVID and keeping exposure to a minimum. But the staff was very helpful in getting us all the essentials needed daily, such as towels. All staff members were courteous and always greeted us nicely with smiles we could see through the masks! All seems like a normal Hyatt stay at this point. Then came the WOW factor - Laura and Lauren truly exceeded our expectations not once, not twice, but every single day! These two wonderful ladies are a true asset to the Hyatt Team. They were always there to offer advice on where to eat, where to go out, what tours to do, how to get SOX tickets (with 12% capacity at Fenway, which by the way we obtained at a good price thanks to their help), literally anything we needed. They were always available to help us with whatever questions we had. We often found ourselves asking them a question, receiving our answer, and then spending another 15 minutes or more just talking with them about anything or sometimes nothing, like they were our friends. This truly pushed our experience over the top! Lauren was also extremely helpful in a parking garage mess we got ourselves in to after I lost my parking ticket less than an hour into my stay. My girlfrined was emailing Lauren before our trip to help her out with surprising me for my birthday. I walked in to a room decorated with balloons and a sign, as well as some Sam Adams Boston Lager to start the trip off right! COVID in Boston - We never had a second of feeling unsafe. Rules are in place but everywhere you go you never hear "put your mask on" or any other true enforcement of policies. At first this may seem scary, but as we continued our stay we quickly learned the enforcement was not overly necessary because everyone just follows the rules. There is no friction between businesses and guests because the people of Boston are just doing the right thing at all times! When we brought this up to local people, most had similar responses, "Boston is in this together and we just want to get out of it together". This was particularly easing on our minds as New Yorkers. In NY it seems people have to be forced to do the right thing, and in Boston people just want to do the right thing. Overall our experience was great and we will be visiting Boston again. But I must say it is due to the hospitality of Laura and Lauren that we would absolutely chose this Hotel over and over and over again.…
This hotel was located in a great spot to explore Boston. It's very close to Faneuil Hall and the Freedom Trail. It was also a short walk to the North End for Italian food and pastries. A slightly longer walk to Boston Commons and Beacon Hill. We parked in the nearby Pi Alley parking garage. You can get a reduced rate through the hotel or by purchasing from advance on the garage's website. The hotel was nice and new and clean. The rooms have a very modern look. One thing we did not like was the sliding barn style door to the bathroom. I am seeing this more often in hotels as a space saver. However, these doors usually do not create a great seal around the door so no sound proofing. The absence of a fan in the bathroom did not help either. The bathroom door in our room also appeared to be installed incorrectly leading to a large 1 inch gap between the wall and door. It was easy to see right into the bathroom and the placement of a large mirror over the sink and a clear glass shower enclosure left no where to hide and made the whole situation very uncomfortable. We only stayed for one night so it was manageable but anything longer would not have worked as we were travelling with teenaged children.…
We had a great stay with our 6 month old son. Laura Butler, director of housekeeping, really went above and beyond to accommodate us. It was our first stay in a hotel with our infant son and it went much more smoothly because of Laura.
The hotel was very nice, located smack in the middle of downtown.. Plan ahead if you're not familiar with the area, traffic is very tricky. Within walking distance to shopping, lots of restaurants, and beautiful historic features..
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