Let me start off with saying most of the staff here is next to amazing. Especially front desk and the Valet Team.. Top Notch. I’m literally taking away 2 stars because of one person. Francois Guthrie (spelling could be wrong) the night manager is a bad human. Very disrespectful and not “w” quality at all. I thought maybe my situation was isolated, but quickly learned it was a issue with most of my crew that stayed here this past couple weeks. I personally will not be returning to spend anymore money here for simple fact that this guy is just a bad person. I have never ever been yelled at by any staff member at any hotel… ever. I think maybe because I was dressed “urban” as he and one of his security personnel told me 🤔 But I feel this is playing on a dangerous line . Higher end properties should hire people that know how to deal with its population, which can look many different ways, and management, especially a “general manager” should have people skills. Francois has none. I don’t feel the need to go totally into this long ordeal, but I’m definitely disappointed Marriott brand would condone this behavior.…
Thanks to the amazing service and assistance provided by Joe R, my stay in Boston was most memorable with his tips and advices and hospitality. He is truly one of the best, my go-to for Whatever/Whenever.
We have visited Boston many times and have stayed at various hotels, I have to say this is one of the worst. The only positive is that the beds were comfortable. However, the hotel was extremely noisy with a night club environment in the lobby. In addition I could clearly hear my neighbors through the adjoining door. The music in the lobby continued well after 11 PM and I could hear the pounding of the bass even from the 14th floor. I think the hotel is a lot of hype but no real substance. The fixtures are poor the materials are subpar and the vibe is bordering on icky. I would not stay here again.
Went on a quick trip to Boston Not the best time of year if you do not like snow and cold The hotel is very conveniently located Close yo china town and little Italy The hotel bar is busy and very entertaining with DJs and good vibe B’fast was pleasant and very good Great waiting staff ( Venezuelan waiter was cool and friendly) Rooms were excellent and very clean Security is good on premises Will surely re visit and will be my to go Hotel in Boston
I am giving some stars because the people who worked at the door, and front desk were really great. A big problem is there is only one elevator for guests so you have to sometimes wait 15 mins to get to and from your room. Also I had drinks at the hotel bar and was also charged for someone else's drinks. Although I contacted the hotel a few times over a week ago, I have yet to get any response.