Comfort, cleanliness, and customer service were without fault. Just be aware that though the hotel is located in the middle of the Logan Airport property, it's a very long walk from the terminals, especially if you're carrying a backpack and lugging a heavy suitcase and a carry-on. You can catch a hotel shuttle every half hour, but it is not clearly marked where outside the terminal to find it. Also, due to COVID restrictions, restaurant offerings are very limited and on a take-out only basis.
I have stayed in dozens of airport hotels, but not one matches the ease and convenience of this one. After dropping off my rental car (virtually next door) a shuttle bus was summoned and I was at the hotel in less than 5 minutes. Upon check out I felt like walking to Logan (though a free shuttle is available) and a 5 minute walk through a climate-controlled skybridge took me right to the ticketing counter. Really???!!! And let me not fail to mention every single staff member I encountered was extraordinary. Room for improvement? I don’t think so. Just keep doing what you’re doing.
The Pros: Very clean, comfortable and spacious AND you don't even have to go outside to get to it from the airport. Room is affordable, with a very nice but unnecessarily expensive restaurant (Connoly's) downstairs. We got 2 salads and a drink, tipped $10 and the bill was $92. Just unnecessary. The Cons: There was a fire detector in the room with a white bright LED that flashed light a ************* airport beacon every 20 seconds. Are you kidding me??!! The reception desk texted us as we were nearing our arrival
Check in was prompt and efficient. We were helped to our room by Ken, who assisted us with directions for our rental car return and getting the shuttle back to the hotel. Voni, the shuttle driver, was also helpful and friendly taking us back to the hotel from the airport after we returned our car. The shuttle runs 24/7. Our room was the cleanest room I have seen since we started traveling again. Hilton has partnered with Lysol and the cleanliness is apparent. The room was quiet and comfortable. There was a coffee maker and apartment size fridge with two bottles of water. There were no plastic cups, only paper ones for the coffee. Downstairs, the restaurant and bar are open for takeout only. The restaurant opens from 11-11, the bar opens at 4:30. There is also a coffee shop but I didn’t get the hours on that but it was not open when we left the next morning at 4:30 AM. The male shuttle driver for the 4:30 AM shuttle offered no assistance or even a greeting to anyone in spite of two passengers who were clearly struggling with their heavy bags. My husband assisted one passenger while a young woman assisted another passenger. Aside from the unhelpful 4:30 AM shuttle driver, everyone was great!…
Am in the hotel now. There are multiple people in the lobby hanging out without masks. The desk is understaffed and they seemed unprepared to deal with the checkins that they were expecting. Room seems clean, but am curious why housekeeping touches the Kleenex to make a pouf in these times of covid.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing