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Holiday Inn Express Hotel & Suites Boston Garden

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497 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Boston Garden
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Showing 464: English reviews
St. Catharines, Canada
Reviewed 10 November 2015

The staff at this hotel were super friendly and made our experience very enjoyable. They always greeted us when we entered the lobby and answered our questions that we had about nearby activities. The hotel itself is okay. The location is fine. Yes, it's down a little side street but it's very close to a main street. At no point...

2Thank nikkimlind
Ontario's Near North, Canada
Reviewed 2 November 2015

I was a bit worried about this hotel following a 2 night booking using points and some of the comments. As we pulled in, I did notice it was on a side street. However, the street you turn off of is where TD Garden is - so, in my opinion, the locale of the hotel isn't fairly described. I can't...

2Thank bdyrck
Long Island, NY
Reviewed 29 October 2015

I stayed here using my free night award from IHG. I had to change my reservation date last minute and was able to do this with no problems. Check in was easy and desk helpful, given a room with 2 beds and quiet as requested. The room was at the end of the hall and a bit depressing looking, but...

1Thank Dian
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear Dian, I appreciate your post regarding your recent stay with our hotel. Your review is important as it will help us monitor the things we need to improve on and the things we are good at. Thank you for noting the excellent customer service you received form our hotel staff – especially from Christine. There is no greater satisfaction,...

Glasgow, United Kingdom
Reviewed 27 October 2015

We stayed at this hotel for 3 nights using IHG points, I am a Gold level member. Upon entering we were struck by the positive and outgoing staff, however when we asked for an electrical adapter we were told the hotel "is not set up for Europeans". A bad start... The major issue with this hotel is something they can't...

Thank Les F
GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear Les F, Thank you for sharing your recent experience at our hotel. We apologize for the issues you encountered and hope you spoke with a member of our team so we had the chance to make things right. We appreciate the nice comments about our staff and we hope you give us another chance in the future.

Reviewed 22 October 2015 via mobile

I visited Boston in the mid-October for fall foliage together with my wife for one night. The hotel has 24 hour shuttle service from airport to the hotel and vice versa but you have to pay five dollars per person. We arrived late at night and we met the hotel receptionist who is very helpful and courteous, she even gave...

Thank Jose B
Reviewed 15 October 2015

We stayed three nights at the Holiday Inn and we couldn't find fault with our experience. The staff are amazing. Everybody was so helpful and friendly. The location was perfect for our stay as we could walk everywhere and it was only 10 minute walk from Fanuiel Hall. It is situated right on the street which didn't put us off...

Thank Ava21
Wakefield, United Kingdom
Reviewed 10 October 2015

The room cost was very close to what if would have cost to stay at the Savoy in London, no bar, plastic cutlery and Styrofoam plates, not what I expect for this cost at all. Difficult to sleep due to noise from the heater/air con. The staff were lovely and friendly. Did not appreciate being ripped off by the cab...

Thank sukypam
GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Dear sukypam, Thank you for sharing your recent experience at our hotel. We appreciate the nice comments about our staff. We are sorry to hear you had a bad start with the cab driver from the airport, and then issues sleeping due to the noisy heat/ac system. We hope you reported this room issue to our staff so we had...

Reviewed 5 October 2015

As we walked up to the hotel, the curb appeal was not present, but as soon soon as we walked in, we were pleasantly surprised! The check in process was quick and easy. We walked into our room and realized they accidentally booked us a king room instead of 2 doubles. Upon alerting the staff, they gave me another room...

Thank Charmie G
Boston, Massachusetts
Reviewed 29 September 2015

Do not stay there it's a rip off! The general manger is rude and unhelpful. Now I will argue the charge with my credit card company. Thanks for ruining my trip to Boston. The hotel is old and not taken care of properly. The elevator is old and seems dangerous, the lobby is a joke. And now I have paid...

5Thank Stu C
GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review

Hello, Please contact the hotel directly to discuss. These types of charges are never handled without proper information. Regards

Portland, Maine
Reviewed 28 September 2015

I enjoyed a 2-night stay at this hotel, and had a large corner room (#203) with a king-sized bed. The hotel staff was friendly and the room was clean and comfortable. The fan on the AC unit provided white noise for good sleeping - despite the hockey fans outside. Breakfast was fine - with freshly prepared pancakes as an option....

Thank LuckyLobsters

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  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Breakfast included
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Free Wifi and hot breakfast. Located across from North Station and the TD Garden making us the closest hotel to the Garden, home to both the Celtics and the Bruins. Boston is a walking city and the hotel is central to all the historic neighborhoods and attractions you want to visit. The hotel is in walking distance to many of Boston’s historic sites, Faneuil Hall, Paul Reveres house, Boston Harbor, Beacon Hill and the Freedom Trail. With many great restaurants and attractions also in easy reach this hotel in Boston’s North End is an ideal location for your next visit.Business travelers appreciate that the hotel is near the financial center, the Government Center, Massachusetts General Hospital, Spaulding Rehabilitation Center and Massachusetts Eye Ear Center. Boston is home of many of the world’s finest colleges and the hotel is located in within minutes of many of them; Harvard, Yale, Cambridge, MIT and Boston College.Holiday Inn Express & Suites Boston Garden has an unbeatable location with valet parking and complimentary hot breakfast, 24-hour fitness room, business center and WiFi. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Boston Garden

Address: 280 Friend Street, Boston, MA 02114 (Formerly The Hotel at Boston Garden)
Region: United States > Massachusetts > Boston
Price Range: $327 - $628 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Boston Garden 3*
Number of rooms: 72
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Boston Garden
Holiday Inn Express Boston
Holiday Inn Boston
Hotel Style:
#57 Family Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Boston Garden staff and other travellers.
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Pittsburgh, Pennsylvania
1 month ago
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Questions? Get answers from Holiday Inn Express Hotel & Suites Boston Garden staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not get a room over Friend Street as it would be pretty loud after any sporting event.”
Dave4242, 14 Apr 2017 | Read review
“Maybe ask for a room with a view, we didn't get one”
Otaview, 4 Apr 2017 | Read review
“try to get a room on a high floor to get away from street noice”
TomM1951, 16 Mar 2017 | Read review
“Some back rooms have a "wall view"”
Arnaud7784, 21 Feb 2017 | Read review
“If you are a party of 2, ask for a room with king-size bed.”
VJH95, 9 Dec 2016 | Read review
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