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This hotel is in a great area. Easy to walk to bars, restaurants, and shopping. TD garden is across the street. Even though the hotel is in the middle of the city it is quiet in the rooms. We stayed in a suite and it...More
Location is super convenient to Boston Garden and other sites. Bed was pretty comfortable as were the pillows. But the property inside is borderline shabby. Stains on the carpets and drapes in spots. A/C that just doesn't cool the room down. Otherwise room and bathroom...More
Thank Patrick F
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Boston GardenResponded 30 July 2016
Dear Patrick F,
Thank you for taking the time to leave us with your feedback. I am pleased to know that we were able to meet your expectations when it comes to providing a friendly service. On the other hand, allow me to apologize for...More
Hotel is in a convenient location next to the north station subway stop. We found it easy to get around using that stop. The hotel staff was very friendly, courteous and quite helpful.
The hotel is looking pretty tired and the surrounding area is rundown....More
Thank Ron M
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Boston GardenResponded 24 July 2016
Dear Ron M,
Thank you for being our guest and for taking the time to write your review. We are delighted to read your kind endorsement on our location and for the excellent service rendered by staff. On the other hand, we’re sorry for the...More
When the taxi turned into the street to drop us off my first thought was 'surely this isn't the hotel'. It looks awful from the outside and the seedy looking bar directly across the street doesn't help. But on going inside the staff on reception...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Boston GardenResponded 19 July 2016
Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the service provided by our staff, our room, breakfast, and the convenience of our location. However, I was concerned...More
Service, staff and rooms!
The welcome of the staff was amazing. We arrived, very tired after a nightmare journey in the city centre, with heavy traffic and driving around the city as our GPS could not bring us to the right place.
The hotel offers...More
Response from GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston GardenResponded 1 July 2016
Hello and thank you for your review!
We are so glad to read that you had a great stay with us! I will be sure to share your review with the entire team as a job well done! We hope to see you next time...More
Response from GMJamieGleason | Property representative |
Thank you for your question regarding Executive rooms. Our executive rooms have a kitchenette in them with both a fridge and microwave. We are updating our hoel and conducting a full renovation!! (Exciting... More
Thank you for your question regarding Executive rooms. Our executive rooms have a kitchenette in them with both a fridge and microwave. We are updating our hoel and conducting a full renovation!! (Exciting!!) but the new executive rooms which will open in some areas later this month will not have a microwave unit-Sorry. Not sure when you are planning to stay but I hope that helps. Hope to see you soon!