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Mandarin Oriental, Boston

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#13 of 83 Hotels in Boston
Certificate of Excellence
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Mandarin Oriental, Boston
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653 Reviews from our TripAdvisor Community

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Showing 599: English reviews
Timbuktu, Mali
Reviewed 9 December 2016

Great experience, as always in a Mandarin Oriental. Beautiful room, upgraded me, lovely staff. I'd pick Mandarin Oriental more often if they weren't so expensive but with a good corporate rate, this stay was terrific and good value.

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Helpful?
Thank Jean H
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Jean H, Thank you for selecting Mandarin Oriental, Boston for your recent stay and for taking the time to share your kind words. We are honored to be considered at the top of your list of hotels to stay in. We very much appreciate your loyalty and we look forward to having you visit us again soon!

Chicago, Illinois
Reviewed 7 December 2016

Outstanding service at Manderin . Their staff is excellent,especially the concierge and banquet staff. This was our 3 rd stay for holiday festivities and always excellent. This hotel is on par with any in the Boston market

Review collected in partnership with this hotel
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Thank leejanetf
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear leejanetf, Mandarin Oriental, Boston is always excited to welcome back our loyal guests. On behalf of the entire team, we are delighted to hear when our colleagues proactively anticipate our guest’s needs and exceed service expectations. Thank you for taking the time to post your kind review. We look forward to being a part of your holiday festivities for...

Boston, Massachusetts
Reviewed 5 December 2016

I've stayed at other MOs, but the service here is exceptional to all of them. The staff treated me and my little son like we were the only guests there. Everyone request was made timely and perfectly. This is truly Boston's best 5-star hotel by far. The location and food venues are incomparable.

Review collected in partnership with this hotel
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Thank KG2016BOS
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear KG2016BOS, Thank you for taking the time to post your very kind remarks. Mandarin Oriental, Boston is delighted that you had an excellent experience during your recent visit to us and we are honored you consider our hotel and staff to be one of the best. We look forward to welcoming you and your son again soon!

Salzburg, Austria
Reviewed 30 November 2016

Lets cut to the chase right away: this could be a Westin, Sheraton or any other top-of-the-line US hotel chain property, but it does not exude the luxury feel and provide the pampering you get from a MO property anywhere in Asia (or in Europe). Conveniently located next to an up-scale mall and still within walking distance to Boston Commons...

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Thank MJN
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Thank you for taking the time to review your recent stay. We always appreciate feedback from guests who have been able to experience our other Mandarin properties worldwide. We are disappointed to learn that your experience did not meet your expectations and for that we would like to extend our sincere apologies. We do appreciate you sharing your concerns so...

London, United Kingdom
Reviewed 27 November 2016

Over the years I have stayed in most of the higher end hotels in Boston. The Mandarin just became my new preferred place to stay. The location is great. If you need to get to the financial district either hop in a cab for 5-10 ride or walk to the T station in Copley Square. When weather permits it is...

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Thank JAJK66
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear JAJK66, Mandarin Oriental, Boston is delighted to be considered your new preferred hotel in Boston! We are so glad that you enjoyed the comfort and size of the guestrooms, the 5-star quality service we strive for, our convenient Back Bay location and our restaurant, Bar Boulud. We have just recently completed installing a new key card system for our...

Reviewed 18 November 2016

From check-in to check-out we had excellent service. Probably one of the best hotel beds and pillows I've ever slept on. I like that they have a separate tub and rain shower. Great location just a couple blocks from Back Bay T station and many shops in the area.

Review collected in partnership with this hotel
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Helpful?
Thank Aaron S
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Aaron S, Thank you for selecting Mandarin Oriental, Boston for your recent stay and for taking the time to share your kind words. We are delighted that you enjoyed your guestroom as much as you did, and that you found the mattress and pillow to be exceptionally comfortable. We hope that you have the opportunity to visit us again...

Mexico City, Mexico
Reviewed 16 November 2016 via mobile

It was great experience every detail, location, great restaurant Great everything, location and the MO great experience remain in first place to me I will be back definitely The only thing they have to change, they charge you the internet And for that quality of hotel they cannot charge you that service

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Thank chuzamudio2
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear chuzamudio2, Mandarin Oriental, Boston appreciates your feedback and for taking the time to post your review. We are always delighted to hear when we are able to exceed a guest's expectations in so many ways. We also appreciate you sharing your feedback regarding our Wi-Fi charges. Mandarin Oriental, Boston does provide our guests with 1gb high speed internet bandwidth,...

boston
Reviewed 15 November 2016

Fabulous hotel. Lovely rooms. Great food. Spa is the best in the city!! Rooms are very spacious and bathrooms are very modern. Staff warm and welcoming as well. Location is the best as you can walk outside to many shops and restaurants or stay indoors to go to the Prudential indoor mall without going outside!!!

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Thank BostonHeidi
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear BostonHeidi, Mandarin Oriental, Boston is honored and very much appreciates your incredibly kind comments. We are delighted to hear that you were able to enjoy the spa, our local area, your guestroom and amenities during your stay. We look forward to welcoming you back upon your next visit.

London, United Kingdom
Reviewed 14 November 2016 via mobile

Good size rooms and bathrooms with both bath and shower. Elegant and clean. Staff very helpful and friendly. Decent menu for in-room dining, breakfast served a la carte, not a buffet. Very nice lobby area with fire-place. Great location, very central. Just opposite Apple Store and adjacent to a shopping centre (direct access from the hotel). Quite a few hairdressing...

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Helpful?
Thank joanna k
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear joanna k, Mandarin Oriental, Boston is honored and very much appreciates your very kind comments. We are delighted to hear that you were able to enjoy the spa, our local area, your guestroom and amenities during your stay. Thank you for taking the time to post your review. We look forward to welcoming you back on your next visit...

DC, Beirut
Reviewed 14 November 2016

This is our second visit and there has been a HUGE HUGE improvement. The last time we stayed the rooms were wonderful but service was off. It seems they have a new manager and it really shows the improvement. Service was phenomenal. We loved our room--it was modern but very cozy and comfortable. The bathrooms are as good as it...

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Helpful?
Thank baci2003
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear baci2003, Mandarin Oriental, Boston is always excited to welcome back our return guests and we thank you for your very kind remarks and for taking the time to post your review. We are so happy to know that we exceeded your expectations during this visit and are delighted to hear when our colleagues exceed service expectations. On behalf of...

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Staying in Back Bay

Neighbourhood Profile
Back Bay
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Internet
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Bar Boulud
Bar Boulud
Cuisines: French
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
An intimate, luxurious hotel, Mandarin Oriental, Boston combines classic New England elegance with refined Oriental touches to create one of the most distinctive hospitality experiences in the region. Awarded both Forbes Five-Stars and AAA Five-Diamonds, Mandarin Oriental, Boston features 148 guestrooms and suites over 14 floors, delighting its guests with the finest facilities and service, innovative dining experiences and an unparalleled holistic Five-Star awarded spa. A short, 15-minute drive to Logan International Airport, Mandarin Oriental, Boston connects guests to the city's finest shopping, cultural venues and business institutions from its prime location in the heart of the chic Back Bay on Boylston Street. ... more   less 

Additional Information about Mandarin Oriental, Boston

Address: 776 Boylston St, Boston, MA 02199-7841
Region: United States > Massachusetts > Boston > Back Bay
Price Range: $872 - $3,583 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Boston 5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Mandarin Oriental, Boston Hotel Boston
Hotel Style:
#2 Green Hotel in Boston
#4 Spa Hotel in Boston
#4 Business Hotel in Boston
#8 Romantic Hotel in Boston
#10 Luxury Hotel in Boston
#11 Family Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Boston staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think the rooms at the end of hallway are small. My room 804 was tight.”
 of 5 bubbles louisamuyil, 3 Mar 2017 | Read review
“Back Bay view.”
 of 5 bubbles davidfp2017, 25 Feb 2017 | Read review
“Stay away from 4th floor--you hear people walking on floor above...non-stop.”
 of 5 bubbles marshallsmom, 19 Feb 2017 | Read review
“higher the better”
 of 5 bubbles RichardN121, 13 Jan 2017 | Read review
“rooms not facing the street are quieter”
 of 5 bubbles BostonHeidi, 15 Nov 2016 | Read review
5 of 5