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Mandarin Oriental, Boston

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#7 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersPlatinum level
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627 Reviews from our TripAdvisor Community

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There are newer reviews for Mandarin Oriental, Boston
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Showing 577: English reviews
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 July 2015

Firstly, the Mandarin hotel and it's friendly and helpful staff were able to accommodate my family with a discounted room upgrade on the spot. The wonderful stay was furthered with smooth arrival procedures and a clean,quite and comfortable room. Personally, I am very fitness enthusiastic and the fitness room, despite missing the essential barbell/smith machine, was very good to meet... More 

Review collected in partnership with this hotel

Helpful?
Thank Temirlan N
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Mr. Nugmanov, Thank you for your recent stay and for taking the time to write such a wonderful review. I am very happy to hear that you found our colleagues to be friendly and helpful, and that we were able to accommodate you with a clean, quiet, and comfortable room. I am also glad that you were pleased with... More 

Amsterdam, The Netherlands
Level Contributor
64 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 3 July 2015

As befits a Mandarin Oriental, the place is elegant, the rooms large and comfortable, the restaurants are good, and the location great. I have already been in several MO's, and I generally like them a lot. This time however, there were a few hick-ups: First the chap at check-in (Johan) lacked manners, which is not what I have been used... More 

Helpful?
1 Thank Joshua R
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Joshua R, Thank you very much for your recent stay and your review. I am delighted that you found Mandarin Oriental, Boston to be elegant, large, comfortable, and well-located. I would like to apologize for the issues that you experienced during your stay, and will follow up on your concerns. We do hope we will have the opportunity to... More 

New York City, New York
2 reviews
Reviewed 30 June 2015 via mobile

Everything is always perfect. The check in is easy. My room is always available when I get in the early morning. And they let me check out late. I found the bed comfortable and the towels really soft. Room service was good and. Beyond quick. Always happy here.

Helpful?
Thank bettywhoo
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear bettywhoo, Thank you very much for your recent stay and your excellent review. I am delighted to hear that your time at Mandarin Oriental, Boston, including the check in/out, room, bed, in room dining, and service were perfect, and that you were happy. We look forward to welcoming you back the next time your travels bring you to Boston! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 June 2015 via mobile

A lovely experience and we would definitely come back. We have been here a week and still have another two days to go. Rooms are modern, very comfortable and spacious. We eat out mostly but have had quite a few room arrive meals that have been delicious and prompt. Cody went out of his way to spoil the kids by... More 

Helpful?
1 Thank Dina H
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Dina H, First of all, thank you very much for your current stay! It is not too often that we get reviews from guests while they are still in the hotel! I am delighted you are enjoying our comfortable and spacious rooms, as well as the in-room dining. I am also very happy to hear that your children enjoyed... More 

Livingston, New Jersey
Level Contributor
54 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 24 June 2015

The rooms are wonderful and the location of the hotel is great. The staff is very friendly and the environment is calm and peaceful. I would highly suggest you stay at this property if you visit boston.

Helpful?
Thank Reddytraveler
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Reddytraveler, Thank you very much for your recent stay and your wonderful review! I am pleased to hear that you enjoyed the environment of the hotel and atmosphere provided by our colleagues. We sincerely appreciate the recommendation, and hope to welcome you back again soon. More 

Level Contributor
5 reviews
4 hotel reviews
Reviewed 19 June 2015

Clean room and amazing service. The room layout was fantastic. Hope the spa facility opens earlier than 9AM. For most business people, after a workout at the gym, using the hotel's sauna facility is out of question in the morning since it opens too late.

Review collected in partnership with this hotel

Helpful?
Thank Dan0510
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Dan0510, Thank you for your recent stay and your excellent review. I am delighted to hear that you found our accommodations to be fantastic, the room clean and well laid out, and the service exceptional. We also appreciate your suggestion regarding the spa, and will take it into consideration. We hope to welcome you back the next time your... More 

michigan
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 19 June 2015

I cannot say enough wonderful things about this hotel. My husband, son and I stayed here while visiting different schools in the area. Brett just goes above and beyond to make sure your visit is memorable. From the moment he greeted us at the front desk, personally showed us to our room, and even made great recommendations for dining, he... More 

Helpful?
Thank North_journeys
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear North_journeys, Thank you very much for your recent stay and your absolutely wonderful review. I am delighted to hear about Brett’s exceptional service, and the special treat you received. I am also happy to hear that you enjoyed Mandarin Oriental, Boston’s location. We hope your son enjoyed looking at schools, and we hope to welcome you back again soon! More 

Wilmington, DE
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 16 June 2015

Beautiful room overlooking Boylston Street in the center of town. Attentive service and nice amenities. Great location for shopping and dining on Boylston and Newberry Streets. Luxurious accommodations.

Helpful?
Thank deswg
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Deswg, Thank you for your recent stay and for taking the time to write a review! I am delighted you enjoyed the service provided by our colleagues, as well as the location and amenities of Mandarin Oriental, Boston. We hope to welcome you back again soon! More 

Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 16 June 2015 via mobile

The location is great, not too far not to close to the busy center. The hotel facilities and the room are great, but where they really stand out is in the service and attention to details. For example each room not only has an Illy espresso machine but is already filled with water and ready to use when you arrive.... More 

Helpful?
Thank Maupol
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Maupol, Thank you very much for your recent stay and wonderful review. I am delighted to hear that you appreciated our colleagues’ service and attention to detail. We strive to ensure that every need of our guest is met before they even realize it! I am also happy that you enjoyed our facilities, accommodations, and location! We hope to... More 

Oxford, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 June 2015

Great hotel - very well located, spotlessly clean and with great amenities including the most comfortable bed I have slept in in any hotel anywhere in the world I think! We will definitely stay again.

Review collected in partnership with this hotel

Helpful?
Thank Sam_B1971
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Sam_B1971, Thank you very much for your recent stay and your excellent review. It’s great to hear that you had such an amazing rest in Mandarin Oriental, Boston! I am delighted that you found the property to be well located and clean. We look forward to welcoming you back the next time your travels bring you to Boston. More 

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Staying in Back Bay

Neighbourhood Profile
Back Bay
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Bar Boulud
Bar Boulud
Cuisines: French
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
An intimate, luxurious hotel, Mandarin Oriental, Boston combines classic New England elegance with refined Oriental touches to create one of the most distinctive hospitality experiences in the region. Awarded both Forbes Five-Stars and AAA Five-Diamonds, Mandarin Oriental, Boston features 148 guestrooms and suites over 14 floors, delighting its guests with the finest facilities and service, innovative dining experiences and an unparalleled holistic Five-Star awarded spa. A short, 15-minute drive to Logan International Airport, Mandarin Oriental, Boston connects guests to the city's finest shopping, cultural venues and business institutions from its prime location in the heart of the chic Back Bay on Boylston Street. ... more   less 

Additional Information about Mandarin Oriental, Boston

Address: 776 Boylston St, Boston, MA 02199
Region: United States > Massachusetts > Boston > Back Bay
Price Range: $672 - $1,052 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Boston 5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Mandarin Oriental, Boston Hotel Boston
Hotel Style:
#2 Green Hotel in Boston
#4 Business Hotel in Boston
#4 Spa Hotel in Boston
#6 Luxury Hotel in Boston
#8 Romantic Hotel in Boston
#11 Family Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Boston staff and other travellers.
1 question
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Questions? Get answers from Mandarin Oriental, Boston staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms not facing the street are quieter”
 of 5 bubbles BostonHeidi, 15 Nov 2016 | Read review
“Get a room overlooking Boylston”
 of 5 bubbles baci2003, 13 Nov 2016 | Read review
“Fifth floor is good”
 of 5 bubbles JolyonG, 26 Oct 2016 | Read review
“any back street room”
 of 5 bubbles petersC4593MW, 20 Oct 2016 | Read review
“I prefer a room facing Boylston Street.”
 of 5 bubbles MassTraveler, 24 Sep 2016 | Read review
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