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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
I expected immaculate service from this 6 star facility and was disappointed that my room was left uncleaned after I returned late afternoon. It took me another 2 hours and multiple calls to recruit housekeeping to my room!More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank simm0ney
Response from MOBostonResponse, General Manager at Mandarin Oriental, BostonResponded 5 days ago
Dear simm0ney,
Thank you for your review on TripAdvisor following your recent stay here at Mandarin Oriental, Boston.
I was most concerned to learn of your unpleasant experience with our housekeeping and it is very disappointing that we failed to deliver the level of service...More
Up to MO standards. Room was a bit larger than usual for MO. Everything in good working order. Staff friendly and helpful. Large bathroom with walk in shower. Room in very good condition. I find the MOs in the US a bit less luxurious than...More
Thank BigSur707
Response from MOBostonResponse, General Manager at Mandarin Oriental, BostonResponded 4 weeks ago
Dear BigSur707,
Thank you for taking the time to post your review. Your kind compliments on the overall service quality, our guestrooms, and our wonderfully convenient Back Bay location are very much appreciated and encouraging.
We look forward welcoming you back to the Mandarin Oriental,...More
Amazing experience
great service and a restaurant with a good breakfast.
big rooms with a big bathroom slightly expensive but worth it awesome mall too that you can walk straight into that includes sacks! I got a great manicure from mini luxe, and some pinkberry...More
Thank Ninahamzah
Response from MOBostonResponse, General Manager at Mandarin Oriental, BostonResponded 2 weeks ago
Dear Ninahamzah,
I was delighted to learn that we were able to deliver the level of service one would expect from us here Mandarin Oriental, Boston.
Your kind compliments on the overall service quality, our Food and Beverage offerings, as well as our convenient Back...More
This was our 4th or 5th time visiting the hotel. The location is outstanding on Boylston Street and attached to the mall. But what we have noticed is how good the service has become. The service was always very good but now its outstanding.
We...More
Thank baci2003
Response from MOBostonResponse, General Manager at Mandarin Oriental, BostonResponded 5 weeks ago
Dear baci2003,
Thank you for sharing your feedback on Mandarin Oriental, Boston with us and I was delighted to learn that you had a memorable experience. Your kind compliments on the overall quality of service are very encouraging and much appreciated by the entire team....More
We stayed at the Mandarin instead of the convention hotel. We loved it. Great staff and our bar became a hangout for many of our friends who were staying at the convention hotel. A friend from Boston recommended it to us and we were very...More
Thank Mary Alice M
Response from MOBostonResponse, General Manager at Mandarin Oriental, BostonResponded 2 August 2017
Dear Mary Alice M,
Thank you for taking the time to share your feedback on Trip Advisor. I was delighted to learn that you had a memorable experience during your visit with us. Your kind compliments on the overall quality of service in the hotel,...More
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Details
Price range
USDÂ 693 - USDÂ 3,174 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Expedia.
Hotel Style
#2 Green Hotel in Boston
#4 Spa Hotel in Boston
#4 Business Hotel in Boston
#8 Luxury Hotel in Boston
#8 Romantic Hotel in Boston
#11 Family Hotel in Boston
Room types
Suites ,
Non-Smoking Rooms ,
Accessible rooms ,
Family Rooms
Number of rooms
148
Reservation Options
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Travelocity, Mandarin Oriental, Priceline, Orbitz, Agoda, Ctrip TA, Prestigia, Cancelon, Hotwire, Cheap Tickets, TripOnline SA and HotelQuickly so you can book your Mandarin Oriental, Boston reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice
...More
weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
Response from MOBostonResponse | Property representative |
Dear loliveir,
We hope all is well and thank you for reaching out with your question. Unfortunately Mandarin Oriental, Boston does not offer formal swimming facilities, however a list of local Boston hotels with pools... More
Dear loliveir,
We hope all is well and thank you for reaching out with your question. Unfortunately Mandarin Oriental, Boston does not offer formal swimming facilities, however a list of local Boston hotels with pools includes: Sheraton Boston, Colonnade Hotel, Verb Hotel, Revere Hotel, Westin Boston Waterfront, Aloft Boston Seaport, Royal Sonesta Cambridge and Wyndham Boston. We hope this helps and happy swimming!
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